E.220 Not Your Typical Shrinks: Real Talk for Real Heroes

Resilience Development in Action

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Steve Bisson welcomes Bill Dwinnells, a licensed mental health counselor with over 30 years of experience and a background as an EMT, to discuss their joint venture, Gambit Counseling, and its innovative approach to first responder mental health.
The conversation explores why traditional mental health services often fall short for first responders. As Dwinnells eloquently explains, "First responders see a very unique slice of American life that the vast majority of people know absolutely nothing about," creating a profound disconnection that many carry with them. This disconnect frequently leads to challenges when seeking support – from therapists who visibly react with shock to their stories, to discomfort speaking openly in peer support settings.
Bisson and Dwinnells share their vision for the Fortress program, designed to complement existing crisis intervention systems with preventative wellness visits, resilience training, and a confidential support line. Unlike departmental resources, Gambit operates independently, allowing for truly confidential conversations about workplace challenges. As Dwinnells notes, "We can have very free, frank conversations about stuff and it all remains confidential."
The pair challenge common misconceptions about first responder mental health, revealing that trauma comprises less than half of what their clients typically discuss. More common are chronic stress, administrative conflicts, and what Bisson describes as "transference" – when a call triggers personal connections or memories. Throughout the episode, they emphasize that resilience isn't acquired through a single workshop but is "a daily practice" requiring ongoing attention.
For departments or individuals seeking support that truly understands first responder culture, Gambit Counseling offers a fresh approach focusing on prevention rather than just reaction. Visit gambitcounseling.com to learn how their services can help build sustainable resilience for those who protect our communities.

To reach Bill, go to www.billdwinnells.com/

For Gambit Counseling, go to gambitcounseling.com/

For more information on FRTRESS, email [email protected] or [email protected].

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1. Introduction to Resilience Development (00:00:00)

2. Meet Bill Dwinnells: Crisis Response Expert (00:02:10)

3. Gambit Counseling: A Different Therapeutic Approach (00:08:55)

4. First Responder Challenges: Disconnection & Trust (00:16:00)

5. The Fortress Program: Prevention Over Reaction (00:25:50)

6. Building Resilience: A Daily Practice (00:35:30)

7. Closing Thoughts and Contact Information (00:39:50)