أفضل بودكاسات Dan Gingiss (2024)

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Building a Customer-Centric Culture with Dan Gingiss 48:32

10d ago48:32

48:32

In this episode of The Better Leadership Team Show, I dive deep into building a customer-centric culture with Dan Gingiss, an international keynote speaker and customer experience expert who believes that a remarkable experience is your best competitive advantage. His 20-year professional career included leadership positions at McDonald’s, Discover…

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How to Reduce Workplace Drama with Robyn Hatcher 50:23

3d ago50:23

50:23

In this episode of the Better Leadership Team Show, I sit down with Robyn Hatcher, a communication and leadership professional speaker and owner of the boutique consultancy SpeakEtc. As a former actor & soap opera writer, she once got paid to create drama, now she works with leaders from Fortune 500 companies, human services organizations and notew…

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How to Structure Your Leadership Team 38:13

17d ago38:13

38:13

In this Mike on the Mic episode, I dive deep into the strategies and tools you need to build a successful leadership team. I discuss why it's crucial to proactively structure your leadership team before problems arise. I'll share common pitfalls and the difference between accountability and responsibility and introduce two powerful tools: the Funct…

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11 Actions for High Performers 20:53

24d ago20:53

20:53

In this episode of Mike on the Mic, I explore why many leaders tend to over-invest in low performers and under-invest in high performers despite the latter group having the most potential for growth. Emphasizing the importance of focusing on high performers and I’ll offer 11 actionable steps to better engage and retain these valuable team members. …

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Setting Clear Expectations 34:47

1M ago34:47

34:47

In this Mike on the Mic episode, I dive deep into the importance of setting clear expectations within your organization. Learn why unclear expectations often lead to unacceptable results and discover practical strategies to establish measurable and actionable goals. I explore the difference between productivity and performance, the significance of …

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Employee Stock Ownership Plans with Jeremy Huish 41:20

1M ago41:20

41:20

In this episode of the Better Leadership team Show, I chat with Jeremy Huish, VP at Corporate Transition Consulting, about the benefits of Employee Stock Ownership Plans (ESOPs). Jeremy shares his journey from tax attorney to ESOP advocate, explaining how ESOPs benefit business owners, companies, and employees. Jeremy Huish started his career as a …

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Revolutionizing Customer Experience with AI | Declan Ivory 37:11

1M ago37:11

37:11

Send us a Text Message. Episode Summary: In this episode we sit down with Declan Ivory, VP of Customer Support at Intercom, and with extensive experience in leading customer support operations, Declan shares his expertise on integrating AI into customer service to create more meaningful and efficient customer interactions. Key Highlights: AI Co-Pil…

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Creating a Destination Workplace with Betsy-Allen Manning 46:53

1M ago46:53

46:53

In this episode of The Better Leadership Team Show, I dive into the art of creating a destination workplace with the incredible Betsy Allen Manning. Featured on major networks such as Fox, CBS, ABC, NBC, and TEDx, Betsy is an internationally recognized leadership speaker, best-selling author, and company culture expert. As the owner of Destination …

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Ground Rules for Leadership Teams 28:56

2M ago28:56

28:56

In this Mike on the Mic episode, I dive into the essential ground rules that every leadership team should follow to foster a productive, collaborative, and high-performing organization. Learn how to enhance your team's decision-making, debate skills, and relationships through six key principles: Brutal Honesty No Shame, No Blame Disagree and Commit…

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Selling Your Business with Sunny Vanderbeck 54:50

2M ago54:50

54:50

In this episode of the Better Leadership Team Show, we dive into the key ideas and insights from the author of the book 'Selling Without Selling Out,' exploring strategies and principles for effective and ethical sales. Sunny Vanderbeck began his leadership journey as a Section Leader of the 2nd Ranger Battalion (U.S. Special Operations Command), w…

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The ROI of Team Happiness with Tia Graham 39:41

2M ago39:41

39:41

In this episode of The Better Leadership Team Show, I chat with Tia Graham, a dynamic keynote speaker, bestselling author, and expert in positive psychology and leadership. We dive deep into the importance of psychological safety in leadership, how to define and cultivate happiness at work, and Tia’s "Happy Leader Methodology." Tia shares insightfu…

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Giving and Receiving Powerful Feedback with Treena Huang 39:12

2M ago39:12

39:12

Treena Huang is an expert in transforming team cultures towards higher performance and trust. As a highly sought after coach, Treena's unique Live 360 Feedback approach trains the skills necessary to communicate with both candor and kindness. Before becoming a leadership coach, Treena served as a UN official, working in high-stakes political settin…

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Targets, KPIs, Priorities…I’m Confused! 30:38

3M ago30:38

30:38

On this Mike on the Mic episode, I’ll be breaking down the chaos of distinguishing the differences between targets, KPIs, and priorities. I explore how vague terminology often leads to confusion within teams, especially leadership teams, impacting overall organizational clarity. I’ll help tackle the pitfalls of using amorphous language when discuss…

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Emotional Intelligence and Business Outcomes with Meg Poag 39:27

3M ago39:27

39:27

In this episode of the Better Leadership Team Show, I speak with Meg Poag. She stands at the intersection of leadership excellence and transformative consultancy. A best-selling author of “The Adversity Hack,” Meg is a visionary known both locally and nationally for her passion and prowess in empowering leaders. Her goal? Drive change, produce rema…

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How To Create Experience Makers | Dan Gingiss 38:00

3M ago38:00

38:00

Send us a text Episode Summary: In this episode, we chat with Dan Gingiss, a customer experience expert and keynote speaker, about the pivotal role of social media in customer service. Dan shares his journey from corporate America to becoming a thought leader in customer experience, emphasizing the importance of engaging with customers on social me…

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Improving Your Leadership Team – Where Do You Start? 30:45

3M ago30:45

30:45

In this Mike on the Mic episode, I go into the key characteristics of a phenomenal company, and I'll take a deep dive into how you can assess your team's performance against these benchmarks. But that's not all; I'll also zero in on actionable steps. Even if your team is excelling, constant improvement is vital. To guide us, we'll use a comprehensi…

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The Planning and Communication Rhythm-2 27:18

3M ago27:18

27:18

In this Mike on the Mic episode, I dive into the art of unlocking team success through three key disciplines: Measuring What Matters, Aligning Around Priorities, and the Planning and Communication Rhythm. Using the human body as a metaphor, I explore how these disciplines are as vital to your team's success as the nervous and digestive systems are …

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Enhancing Customer Experience through Simplicity | David Avrin 41:45

3M ago41:45

41:45

Send us a text Episode Summary: Join us as we dive into the critical aspects of customer experience with David Avrin, a leading expert, speaker, and author of "Why Customers Leave (And How to Win Them Back)." David shares his journey from observing rigid organizational policies to becoming a customer experience advocate. In this episode, we discuss…

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The Leader-Leader Approach with L. David Marquet 51:59

4M ago51:59

51:59

In today's episode of the Better Leadership Team Show, I welcome David Marquet. He is a former US submarine force commander who transformed the USS Santa Fe from worst to first by empowering his crew. Marquet's revolutionary leadership approach, which treats crew members as leaders rather than followers, led to the highest retention and operational…

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Buyer's Remorse and the Impact on Customer Satisfaction | Joey Coleman 38:04

4M ago38:04

38:04

Send us a Text Message. Episode Summary: Join us as we delve into the fascinating world of customer experience with renowned expert Joey Coleman. From unraveling the mysteries behind buyer's remorse to exploring the nuances of global customer service, this episode is packed with insights to transform your approach to customer interactions. Joey Col…

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You can't lead a great team if you can't lead yourself 28:14

4M ago28:14

28:14

In this MIke on the Mic episode, I will take you on a deep personal journey through the highs and lows of my life and leadership. I’ll dive into the foundational role self-leadership in personal and professional development. Key Highlights: - Discover why self-leadership is the cornerstone of team and business success. - Learn how personal challeng…

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Importance of Leadership in Fostering Customer Centricity | Olga Potaptseva 32:11

4M ago32:11

32:11

Send us a text Episode Summary: Join us in a thought-provoking conversation with Olga Potaptseva, a leading CX advisor, speaker, and founder of CX Panda, the first CX knowledge base. In this episode, we delve into the essence of customer centricity, its impact on customer experience, and the unique challenges and opportunities it presents in the Af…

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Self-Leadership for Leaders with Cait Donovan & Owen Fitzpatrick 53:52

4M ago53:52

53:52

In today's episode of the Better Leadership Team Show, I'm thrilled to have two amazing friends, Cait Donovan and Owen Fitzpatrick, back on the show. We dive deep into the crucial topic of self-care for leaders, discussing how it can significantly impact team dynamics, stress management, and overall success in today's fast-paced world. Our conversa…

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The 5 Roles of a CEO 22:30

4M ago22:30

22:30

In this Mike on the Mic episode, I dive into an enlightening discussion about the transformative journey of a CEO. I outline five pivotal roles that a CEO must embrace: the Visionary, creating and sharing a compelling vision for the company's future; the Ambassador, shaping the company culture internally and representing the company's interests ext…

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Reducing Attrition Through Digital Empathy | Jonathan Hawkins 34:57

4M ago34:57

34:57

Send us a text Episode Summary: In this episode, we delve into the innovative world of behavioral analytics with Jonathan Hawkins, founder, and CEO of Anthrolytics. Join us as Jonathan discusses the impact of digital empathy in the customer experience (CX) and employee engagement landscape, and how Anthrolytics is revolutionizing the way businesses…

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Why South Africans Do It Better | Dennis Wakabayashi 26:35

4M ago26:35

26:35

Send us a text Episode Summary: In this episode, we welcome Dennis Wakabayashi, a renowned customer experience journalist, MC, keynote speaker, consultant, and podcast host. Join us as we dive into an insightful conversation about the world of customer experience (CX), Dennis' journey in the field, and his unique perspectives gained from global exp…

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12 Ways to “Level Up” Your Team 19:24

5M ago19:24

19:24

In this Mike on the Mic episode, I dive into the common misconception that training is the ultimate solution to enhance team skills and performance. While training plays a role, it's just one of twelve strategies to explore for elevating your team's capabilities. From setting clearer expectations and leveraging coaching to hiring the right people a…

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The 4 Secrets of Passionate Organizations 28:52

5M ago28:52

28:52

In this episode of Mike on the Mic, I discuss the importance of creating a passionate work environment and how it significantly impacts an organization’s revenue, profit, client satisfaction, and the ability to attract and retain top talent. I’ll dive into the concept of building a passionate organization through ‘The Four Secrets of Passionate Org…

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The 3 Characteristics of a Great Company 21:04

5M ago21:04

21:04

In this Mike on the Mic episode, I’m diving into the concept of what makes a great company, emphasizing the importance of significant and consistent growth in both the top and bottom lines. I’ll explore why it's essential for leaders to remember their company's purpose beyond just making money while also ensuring financial stability to sustain thei…

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13 Ways to Fall Back In Love With Your Business 39:16

5M ago39:16

39:16

In this episode of Mike on the Mic, I dive into the overwhelming responsibilities we face as business owners. Balancing the needs of our company, our clients, and our team members. We're bombarded with advice from every corner, yet we still find ourselves grappling with frustration when things don't align as we envision. I’ll be sharing personal st…

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Confidence and Faster Decision-Making with Paul Epstein 50:45

5M ago50:45

50:45

PAUL EPSTEIN has spent nearly 15 years as a professional sports executive for multiple NFL and NBA teams, a global sports agency, and the NFL league office, where he has broken every premium revenue metric in Super Bowl history, opened a billion-dollar stadium, and founded the San Francisco 49ers Talent Academy, where he became known as the “Why Co…

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Filling the Culture Gap with Brett Hoogeveen 48:25

6M ago48:25

48:25

Brett Hoogeveen is the co-founder of BetterCulture and Mindset LLC, two prominent leadership development and consulting firms with clients spanning from entrepreneurial startups to Fortune 500 companies. An international speaker, coach, consultant, and trainer, Brett focuses on providing practical advice on leadership and culture that produces bett…

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Challenges In Delivering Effective CX | Stacy Sherman 31:49

6M ago31:49

31:49

Send us a text Episode Summary: Join us in this episode as we welcome Stacy Sherman, a leader in customer experience (CX). Stacy, founder of Doing CX Right, shares her insights and experiences in enhancing CX through various roles including professional speaker, strategic advisor, coach, author, and podcast host. Key Highlights: Introduction to Sta…

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Revolutionizing Customer Experience | Adrian Swinscoe 41:55

6M ago41:55

41:55

Send us a text Episode Summary: In this episode, we dive deep into the world of customer experience with Adrian Swinscoe, a renowned customer experience advisor, author, speaker, and workshop leader. Join us as Adrian shares insights from his journey, his perspective on the evolution of customer service, and the role of technology and organizationa…

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Keep Your Employees Happy | Annette Franz 39:55

6M ago39:55

39:55

Send us a text Episode Summary: In this episode, we welcome Annette Franz, an award-winning coach, keynote speaker, author, and founder of CX Journey. With over 30 years in the industry, Annette shares her expertise in creating impactful customer and employee experiences, discussing her journey and her books "Built to Win" and "Customer Understandi…

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Uncovering the Magic within CX | Shep Hyken 39:10

6M ago39:10

39:10

Send us a text Episode Summary: In this enlightening episode we sit down with the renowned Shep Hyken, a leading voice in customer experience, New York Times bestselling author, and keynote speaker. Shep shares insights beyond his CX expertise, including his hobbies and the philosophy that shapes his approach to customer experience. Dive deep into …

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Growing Starbucks and Servant Leadership with Howard Behar 27:55

6M ago27:55

27:55

In this episode of the Better Leadership Team Show, I welcome Howard Behar. His career in business spans over 50 years, all in consumer-oriented businesses covering several industries. He retired from Starbucks Coffee after 21 years, where he led both the domestic business, as President of North America and was the founding President of Starbucks I…

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Overcoming Massive Obstacles with Chad Hymas 38:57

6M ago38:57

38:57

Chad inspires, motivates, and moves audiences, creating an experience that touches hearts for a lifetime. He is one of the youngest ever to receive the Council of Peers Award for Excellence (CPAE) and to be inducted into the prestigious National Speaker Hall of Fame. In 2001, at the age of 27, Chad’s life changed in an instant when a 2,000-pound ba…

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Leveraging Strengths and Communication Styles with Allison Tabor 47:29

6M ago47:29

47:29

In this episode of the Better Leadership Team Show, I welcome Allison Tabor. She is an International speaker, facilitator, and the author of the best-selling book, Work Your Assets Off® -Stop Working So Hard in Business and In Life. Allison guides business leaders and their teams to communicate collaboratively, leverage talents, and stop working so…

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How to Persevere and Scale with Ryann Halo 48:50

7M ago48:50

48:50

In this Better Leadership Team Show episode, I welcome Ryann Halo. She is a multi-7-figure entrepreneur and the founder of Halo Consulting, a leading growth strategy firm for small businesses. Over her 15+ year career, she has founded, advised, and grown multiple companies from startup to scale. Her first company, Salon Halo, went from an existing …

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Building a Brand Culture From the Inside Out with Pam Nemec 49:41

7M ago49:41

49:41

In this episode of the Better Leadership Team Show, I welcome Pam Nemec. She is a brand culture expert and speaker. Her thought leadership around Brand Culture via HR and Brand Communications has led to recruiting, retaining, and caring for over 50,000 employees and connecting with millions of customers over the course of her 20-year career, where …

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How to Create a Proactive Customer Experience with Jeannie Walters 47:15

7M ago47:15

47:15

Jeannie Walters, CCXP is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, a firm helping companies increase sales and customer retention through elevated customer experiences. Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,” Jeannie wan…

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How to Find Superstars 31:32

7M ago31:32

31:32

In this episode of Mike on the Mic, I'll focus on the common challenge of finding and attracting good people in today's workforce. I'll discuss the importance of surrounding yourself with the right individuals in both your work and personal life and explore how this can impact your success as a leader. I'll address various obstacles that can hinder…

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Leadership Lessons From a Fighter Pilot with Tammy Barlette 40:49

8M ago40:49

40:49

In this episode of the Better Leadership Team Show, I welcome another special yet non-traditional guest, Tammy Barlette, a US Air Force fighter pilot who retired in 2018 as a Lieutenant Colonel. Upon retiring, she became a professional speaker and founded Athena’s Voice, a speaker referral business featuring female military pilots from around the U…

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Are You Surrounding Yourself With the Right People? 29:45

8M ago29:45

29:45

On this Mike on the Mic episode, I’ll step into the concept of your neighborhood - not just in terms of physical location but mainly the people you surround yourself with. I explore the impact that your business neighborhood, family neighborhood, social neighborhood, and local community neighborhood can have on your life. The idea that our lives ar…

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The 7 Factors of Scaling a Business with Trey Dunavant 54:08

8M ago54:08

54:08

In this Better Leadership Team Show episode, I speak with Trey Dunavant. He has over 15 years of experience helping scale B2B, B2C, and e-commerce companies. Through multiple leadership roles, he expanded a nationwide specialty products business division from sub-5-figures to mid-8-figures through the most challenging season of its 60+ year existen…

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Grow Your People, Grow Your Profit 37:01

8M ago37:01

37:01

On this Mike on the Mic episode, I’ll dive into how "growing your people leads to growing your profit." and how much significance the "talent density framework" has as I break it down into small sections to highlight the steps to take when applying this framework. My aim is to help leaders comprehend what fuels revenue and profit growth. Many leade…

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The 7 Keys to Leadership with Coach Jim Johnson 52:47

8M ago52:47

52:47

On this episode of the Better Leadership Team Show, I have a very special guest, Coach Jim Johnson, who is an authority on realizing your dreams. He has developed winning high school basketball teams for 30 years. He is known for his incredible leadership and the inspiring story of James McElain, the autistic manager he inserted into a basketball g…

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How Can You Think More Strategically? 30:26

9M ago30:26

30:26

On this Mike on the Mic episode, I’ll dive into the world of strategic thinking in organizations. Discover how creating the right conditions can nurture this vital skill. Whether you're a CEO, team leader, or team member, I'll unpack three crucial strategies to promote this essential skill. Exploring the importance of a clear vision and strategy, u…

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The Key to Building Powerful Relationships with Jerry Acuff and Robin Napier 59:48

9M ago59:48

59:48

In this episode of the Better Leadership Team Show, I welcome two special guests, Jerry Acuff and Robin Napier, both a part of the Delta Point family. They share their insights and advice on the art of building meaningful connections. Jerry Acuff, stands as a true luminary in the realms of sales and leadership. Serving as the esteemed CEO of Delta …

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Dan Gingiss بودكاست

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