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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
Customer experience is the new brand, and in a world where everything is moving online, customer experience has become strategically critical for all organizations, large and small. Join Sprinklr CXO Grad Conn and his guests for tips, insights, and strategies to help you delight your customers and prospects. It’s occasionally irreverent, possibly contrarian, but always entertaining and informative. It's a customer experience... experience.
 
Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience. Series 1 features Employee Engagement, Citizen M and CXRockstar. Series 2 features Customer Journey Mapping, GDPR and CX in a pandemic.Series 3 features the CX World Games, Crisis Management, Recovery and UHNW C ...
 
Staňte se součástí komunity Experience Talks a nenechte si ujít inspirativní hosty a témata v oblasti zákaznických zážitků a zkušeností. Renomovaní odborníci z SR, ČR a zahraničí se na měsíční bázi podělí o své zkušenosti a tipy-triky, jak co dělat a nedělat.
 
The CX Leader Podcast with host Steve Walker provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. Steve is CEO and Chairman of Walker Information, a experience management consulting firm that helps companies accelerate their XM success.
 
CX-Talks ist der erste deutsche Podcast, der sich speziell mit dem Thema Customer Experience Management beschäftigt. In regelmäßiger Folge werden ausgewiesene Experten aus der deutschen CX-Community zu einem lockeren und informativen Gespräch eingeladen. Der Podcast richtet sich an alle CX Interessierten, besonders an CX Manager sowie alle Mitarbeiter im Marketing, Customer Service und Vertrieb. www.cx-talks.com Kontakt/Anfragen: info@cx-talks.com Photo: J. Velasquez on Unsplash.com
 
Have you ever had an experience as a customer that left you wondering, “What were they thinking?” The Experience Strategy Podcast has your answer! We are endlessly curious about what makes great customer experiences and the strategies that successful (and unsuccessful) organizations leverage to create deep and meaningful relationships with their customers. In each episode we explore a notable customer experience through the customer’s perspective to unearth the powerful strategic lessons in ...
 
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
 
Pushing past the boundaries of customer experience (CX), digital experience (DX), and into the business of experience (BX). Winning in business boils down to who provides the absolute best experience for customers, employees, and partners. In order to grow and evolve your business in the exponentially increasing digital world, you must digitally adapt. Those who become the most adaptable will gain happier customers, highly engaged employees, and an overall attraction as a desirable brand. Th ...
 
Customer Experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences. Listeners will get the 411 on the struggles and successes around committing to a strong customer experience initiative.
 
Welcome to Experience This! where you’ll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have m ...
 
We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot'​ customer feedback.
 
The InspireCast Business Podcast is your leading source for real interviews and insights with leading customer experience and engagement experts featuring your co-host, Mirza Baig of Quadient. Each series of podcasts will feature a new real-life expert as co-host, so tune-in often to learn from top business leaders on challenges and best practices when it comes to managing your customers and the overall customer experience. #Business #Branding #Marketing
 
Companies around the world are using the Net Promoter System to deliver the voice of the customer to employees inside their operations and increase loyalty and customer lifetime value. Loyal customers spend more, stay longer and tell their friends about a company’s products and customer experience. The Net Promoter System Podcast, hosted by Bain Partner Rob Markey, digs deep into the insights and stories of leading Net Promoter practitioners and customer experience experts to find out how co ...
 
Discussing Stupid tackles ‘stupid’ in digital customer experience through tongue-in-cheek discussions and practical, real world examples. Hosted by Virgil Carroll, this podcast features discussions with industry pros while exploring the crazy things our consumers do and the bad practices we use. All wrapped up in some useful and sometimes sarcastic advice.
 
Host Jay Ehret interviews experts in branding, content marketing, digital marketing, social media, email, SEO, mobile, advertising, PPC, website development, customer experience design and more to help you create marketing plans and generate marketing ideas for your small businesses and for medium-size businesses
 
What would you do with an army of raving fans? How would that change your business? Creating a 5 Star customer experience is the best way to create raving fans, stand out from your competitors, and rise to the top of your industry. On The 5 Star Experience Show you will learn actionable tips and tricks to improve your customer experience and convert your customers to raving fans that leave great reviews and recommend your business to friends, family, and acquaintances. Owning a business can ...
 
Nuance is dedicated to offering actionable resources and support to help your organization adapt and thrive amid disruption—and beyond. From mobilizing work-from-home teams in record speed and leveraging AI technology, to scaling and pivoting services, this crisis has reshaped our understanding of what is possible. In this exclusive series, we explore how to meet today’s urgent CX challenges—while developing new mindsets, processes, and capabilities that will prove invaluable in the post-COV ...
 
The message is coming loud and clear. Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. They want a better experience every time they deal with you. Please join us to learn how to deliver that “more” and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your compan ...
 
From digital transformation to customer experience to MarTech, marketing is increasingly complex with data and technology at the centre. But it is still about human experience and brand experience. There’s an infinite number of ways that brands interact with customers today and thousands of tools to enable better CX. How do you as a CXO keep track of all that’s going on? That’s where I come in. I am Namrata Balwani, a Digital and Customer Experience Consultant, with a 20-year career & leader ...
 
On the Digitally Irresistible podcast, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals who care greatly about delivering a great customer experience. Brought to you by iQor and hosted by Bernie Borges, Vice President of Global Content Marketing.
 
Hafners CX Podcast wird ohne Apostroph geschrieben. Und ohne Schnörkel sind auch seine Gespräche mit nationalen und internationalen Experten fürs die Gestaltung einer differenzierenden Customer Experience. In unregelmässigen Abständen geben Prof. Dr. Nils Hafner und seine Gäste Einblicke in den Managementbaukasten für ein überragendes Kundenmanagement.
 
Converge Coffee connects you with business experts who have succeeded by constantly pivoting and staying motivated from lessons they learned. You get each speaker's actionable insights and feel their passion like you were sitting right across the coffee table. This podcast is about building a strong customer experience (CX) community. Each episode will be packed with information at your fingertips. Think of this podcast as talking to the speaker right across the table and walk away with cont ...
 
The Marketing Technology Podcast is a weekly podcast on marketing technology. We have interviews with software vendors and users like CMO's.Hosts Elias Crum and Mark van Horik (both from marketingguys.com) also discuss artificial intelligence, buyer persona’s, customer journeys, customer experiences, and more martech stacking & hacking. Podcasts are in English or Dutch.
 
Our show encourages usable designs for a better customer experience in products and services. Each episode is different, with the only constant being our demand that UX design make our lives better and provide long term value. If you care about design's impact on our modern quality of life, give us a listen. You will hear: * Critiques of products & services we've used thoroughly, * Interviews with people whose work or books we admire, and * Discussions of design methods we use in our own use ...
 
TEAMFL promotes a transportation system that ensures a financially sound, safe, reliable, and seamless customer experience for All Florida residents and visitors. We provide a platform for sharing the latest transportation advances and best practices to enhance Florida’s mobility needs. With over 600+ per day moving into Florida, transportation is critical to Florida’s success.
 
Hear first-hand from the people behind some of the most important digital services on the planet. The software that runs the world, is highly complex, from the interconnections of banks, to healthcare, autonomous vehicles, ecommerce, and the apps that help us stay connected. Whilst machines and AI play an increasingly important role in helping us maintain application performance, it's the humans that are innovating, dreaming, optimizing so we all can once again, be spoilt with digital servic ...
 
Cuando al mundo real le precede un "pero", deja de ser un lugar. Se convierte en una excusa. (Todo eso que explicas está muy bien, pero en el mundo real...) Este podcast es para aquellos que tenéis la firme convicción de que las empresas deben poner al cliente en el centro de la estrategia, y a las personas de la organización en el corazón de la misma. Todos aquellos responsables de la transformación de vuestras compañías, encontraréis aquí la forma de desactivar ese pretexto, ese portazo al ...
 
Become the leader everyone wants to follow, including your customers. Meet some of the world's brightest minds with customer-centric leadership authority Jim Rembach to uncover thought-provoking dynamic strategies to engage employees and customers. Jim is the developer of Call Center Coach and Editor in Chief of CX Global Media. The Fast Leader Show impacts thousands of people each week by unlocking the power in guests' perspectives, expertise, and experiences. The show explores how business ...
 
In de podcast "Over Klanten Gesproken" gaat Sydney Brouwer, spreker en specialist op het gebied van klantbeleving en klantgerichtheid, in gesprek met andere experts uit het veld over klantgerelateerde onderwerpen. Deze podcast heeft maar één doel: Jouw maandelijks een dosis kennis, inspiratie en energie geven voor de volgende stap naar een betere klantbeleving.
 
"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting. It is hosted by Elizabeth Glagowski, editor of the Customer Strategist Journal.
 
Mark C. Thompson is the World's #1 CEO Coach and a New York Times bestselling author. Mark consults and coaches executives for Fortune 500 and Global Fortune 1000 companies. Forbes called Mark one of “America’s Top Venture Investors with the ‘Midas Touch'." Formerly Charles Schwab's Chief of Staff and Chief Customer Experience Officer, Mark was the Executive Producer of Schwab.com which today has assets over $2.4 Trillion. He is a Co­‐Founder of Sir Richard Branson’s Entrepreneurship Centres ...
 
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provid ...
 
If it affects your business or your digital life, it's fair game on this show. Voice Marketing with Emily Binder is an award winning mini podcast about marketing and innovation. Three minutes, twice a week. Topics range from advertising to Alexa, fintech, branding, ecommerce, copywriting, product design, technology, customer experience, startups, and investing. About your host: Emily Binder is an entrepreneur, speaker, and strategist. She is the Founder of WealthVoice and Beetle Moment Marke ...
 
Zimplifi believes products and solutions should make a difference and make value for the users using them and the customers buying them. We know from our experiences it makes strong differentiation and customer value for the businesses, which work strategic with customer needs, as a driver for innovation and design of customer experiences, and then it benefits the environment, as less products are produced, without wasting materials. We want to share our experiences, and help companies to wo ...
 
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show series
 
This is the first post in a series titled "Customer Experience IS Team Member Experience." As much as I am a people person, I worry that some human-focused leaders and consultants veer a bit too far away from research and data when it comes to understanding team member and customer behaviors. Amid extreme staffing challenges, I have read and heard …
 
In this episode of the Customer Experience Superheroes podcast we discuss CX leadership with John Hanson. As consultant, author and President of Accelerated Revenue, John has spent a lifetime listening and observing qualities of leadership in CX. In conversation with host, with Christopher Brooks, John shares his experiences of leadership in custom…
 
It’s been said a countless number of times on this show: customer experience has never been more important for companies today. The pandemic has changed not only how businesses operate, but how consumers are make purchasing decisions. This has provided CX programs an opportunity to make a huge impact on how companies navigate their way through new …
 
Mahesh Ram is a serial founder and entrepreneur and he's currently the founding CEO of Solvvy, a leading SaaS provider of conversational self-service and automation solutions to leading global companies with over 550 million end users. Prior to Solvvy, he was the CEO of GlobalEnglish which pioneered online business English education for learners in…
 
On episode 1 of the Digitally Irresistible podcast, our featured guest is PJ Singh, Chief Digital Officer at iQor. We discuss with PJ the role of digital technology in the modern customer experience. PJ reveals the importance of meeting the customer where they are in their journey to deliver answers and solutions. Consumers want answers to question…
 
We talk a lot about experiences, but today is where the rubber meets the road. Literally. Continuing on our “Imagine” series, I look at a product that really hasn’t changed much in the last 70 years — tires. They’re among the most important safety features of our cars, and they're ripe for CX transformation. Because so much is riding on your tires.…
 
Warum hinkt das Angebot an digitalen Services in der öffentlichen Verwaltung noch so hinter dem der Privatwirtschaft hinterher? Welche Voraussetzungen müssen geschaffen werden, damit die heutige Erfahrung als Bürger an den digitalen Schnittstellen verbessert wird. Und wie baut man die dafür nötige Smart City?Zu Gast habe ich Hans H. Jung, Principal…
 
In this episode, I sit down with Riley Jarvis, TheSleepConsultant.com. We dive into why Riley started the Sleep Consultant out of his own struggles with lack of sleep that affected his health. We go deeper into his research and experiences with sleep and some pretty awesome stats. HINT: We all need to rest up. Riley explains his approach about how …
 
Customer communication preferences have changed. And the pace of change has only accelerated during the past year. In this CX Network Live webinar, Georgina Wilczek and I talk about how to have meaningful conversations with your customers, and why great customer service must integrate all communication channels. CX Network Live: https://www.cxnetwo…
 
In this episode, I sit down with Rich Keller, CATALYST Effect Officer at TheRichKeller.com. We dive into why Rich quit his cushy corporate job and went on to be entrepreneur. We go deeper into his life experiences changed his view on branding and is now helping many entrepreneurs with their "One Word". Rich explains his approach about his own one w…
 
In this episode, Elias has an interview with Angela Pointon. After a long career at some of the best agencies in the US, Angela founded her content marketing agency 11outof11 in 2017. With her extensive background in the 'agency life', she shares some valuable tips in this interview for agencies, specifically on how to get the most out of your cont…
 
Fill out your podcast episode descriptions using my method and you could rank on page 1 of Google search results. We're talking rich keywords and outbound links (find out how many to use). Watch my new YouTube video "Best Easy Podcast SEO Tip: Descriptions" for a 4-minute lesson in how to properly create podcast descriptions so your Spotify episode…
 
John Lawn, President and CEO of Hershey Entertainment, has a unique outlook on his business goals. As a company, their mission focuses around serving their community and the Milton Hershey School, giving them an incredible perspective for the reason behind all they do. Mark sat down with John to talk about his experience with Hershey, thoughts on l…
 
On episode one of the Digitally Irresistible podcast, we discussed the role of digital technology in delivering a personalized omnichannel customer experience that end users demand. On episode two, we focus on the irresistible part of the equation because in order to deliver a great customer experience using digital channels, it's imperative to hav…
 
Wie sieht ein kundenorientiertes Hotel für den Long Style Kunden heute aus? Wie entwickelt man agil neue Angebote im Bereich Gastronomie und Hotellerie? Wie sieht die Zukunft dieser durch COVID 19 doch arg gebeutelten Branche aus? Wie testet man Prototypen eines Hotelkonzepts? Alles spannende Fragen, die Nils Hafner und Gregorio Uglioni mit Markus …
 
Welcome to this episode of The Experience Strategy Podcast! Aransas and Dave are joined today by Kylie Sachs, the owner of two thriving Milk Bar Cafes in Brooklyn, New York. Kylie’s café venture started in 2016 as a significant career and lifestyle change. Prior to making the switch to café/restaurant life, Kylie spent more than 20 years in managem…
 
Feeling overwhelmed? You’re not alone. Today Neha and I tackle stress, provide some thoughts on how to manage a jam-packed schedule, and explain why multitasking isn’t really a thing. All of this, and a couple of breathing exercises to keep you on track.بقلم Grad Conn, with Neha Saxena
 
Tim Keirnan interviews author David Loehr and designer Greg Swenson about the new memoir That's How Strong My Love Is: From Rock and Roll to James Dean. The memoir is an insider's perspective of rock and roll history, James Dean legacy, fashion, pop culture, and the counterculture of the 1960s, 70s, and 80s from New York to LA. This book is unique …
 
Take a lesson from Il Makiage's tech-first approach using AI, and their commitment to a quality product and ace customer experience. The beauty brand is shipping full-size products based on their online color matching quiz and accepting no-questions-asked returns with full refunds. Sounds risky and expensive, but this strategy is likely to be profi…
 
As a record number of employees leave their positions in search of more fulfilling work, better pay, or other reasons, employee retention is more important than ever. Heather Younger, CEO and founder of Employee Fanatix, an employee engagement, leadership development, and consulting firm explains what employers can do to drive employee loyalty—and …
 
Selling has always been about relationships. But on social media, this concept is generally ignored. Twitter, LinkedIn, and Facebook become the equivalent of the non-stick pan guy at the state fair, making as much noise as possible to get attention. On today’s episode, Dennis Mathew and I talk about how to create genuine, authentic social selling r…
 
In this episode, Elias has a chat with Jack Bron about the future of automated sales funnels. Jack is the founder of Deadline Funnel, a solution for funnel marketers that already thousands of marketers rely on. During the episode, we talk about the art of defining the best sales funnels and the concept of funnel marketing. LinkedIn Jack Born: https…
 
En Pepephone, Pedro Serrahima fue el promotor de una filosofía de cliente revolucionaria en el sector de la telefonía, llegando a los 50.000 clientes en nueve años, con una media de permanencia de 7 años. Hoy, sigue trabajando para ofrecer una experiencia de cliente basada en la transparencia, el respeto y la igualdad como Director de Experiencia d…
 
Previously, I've unpacked the first six skills outlined in Professor W. Warner Burke's research-based model of learning agility, namely: Flexibility Speed Experimenting Performance Risk Interpersonal Risk Taking Collaborating In this installment, we’ll explore the final three skills presented in Dr. Burke's book, Learning Agility. Those skills are:…
 
As the CEO of Giant, a national grocery store chain in the United States, Nick plays a role in communities and families around the country. Mark sat down with Nick to talk about how he views his company's mission, Corporate Social Responsibility, and how's he's working to build a more sustainable future for food.…
 
Paying taxes, parking tickets, and fines for overdue library books is not fun. Having to jump through hoops to make those payments really just adds insult to injury! Pile on the fact that consumers enjoy a wealth of digital payment options for almost all other products or services, you can see why citizen frustration is rising and their satisfactio…
 
In the near future, autonomous vehicles are coming. They will drive us to work, come home on their own, and pick us up when they are summoned. Imagine how parking will change when our cars can go off and park themselves. They will provide safer, faster, and more convenient travel than we have today. However, beyond these marvels of technology will …
 
Many are exhausted over the pandemic and discussing how it “changed everything,” but it would be a disservice to not recognize its effects on the CX profession. But there are some valuable take-aways in what we’ve learned about the experience management world during the pandemic. Host Steve Walker welcomes Jeanne Bliss, a c-suite coach and global t…
 
Brad Dude has over 40 years and he has been in more than 30 territories and countries around the world. He has provided leadership training, organizational development, program evaluation, workforce training, coaching and project management services to US Government agencies, public and non-profit organizations and private sector enterprises. He sp…
 
Ian Scott is a rare breed in customer experience; a retail expert. His depth of knowledge on what does and doesn't create short stand out and long term memories is forensic. With a passion for helping retailers thrive against a challenging outlook Ian shares his vision regarding the changing role of the retail store, and why this is the best news f…
 
We’re finally getting around to an episode on… procrastination. Neha and I explore why we put off those things we know we should be doing. And we start it all with an invigorating breathing exercise that will give you the energy to tackle those tasks you’ve been ignoring for far too long.بقلم Grad Conn, with Neha Saxena
 
This week’s guest is Christine McHugh, who brings her executive leadership experience to consult and coach on strategic planning, operations, culture and talent development within customer-centered service industries. Christine works with clients and companies at a pivotal moment—when they're ready for help and perspective from an experienced execu…
 
We love middlemen. The most successful companies and apps curate or gather information or content into a feed so you don't have to. Let's talk about DoorDash, AirBnB, Expedia, Uber, Twitter, Facebook and more - what they all have in common. This thing they do will become the biggest battle among tech companies over the next ten years: a "Self" app …
 
A recent Forrester study found that 82% of decision makers say that CX is a top priority. But that same study found that most brands are struggling to know where to start. To help kickstart this process, we’re introducing a multi-part series I’m calling “Imagine” — a creative look at how brands could fully embrace CX. We start the series with a loo…
 
In this episode, Elias has an interview with author Eric Scharzman. He wrote a very insightful and easy digestible book on digital marketing: The Digital Pivot - Secrets of Online Marketing. During the interview, we discuss his book and he explains how marketers can connect awareness to actual revenue by using the framework he uses in his book. Lin…
 
With a 30 year career as Commissioner of the NBA, there is no doubt David Stern was an exceptional leader. His values for the players, coaches, fans and partners of the NBA made him a cherished aspect of the organization. Drawing from the Interview Archives, listen as Mark chats with David about his career and philosophies on leadership.…
 
Risk can come in the form of stretch opportunities or interpersonal sharing. In all cases, we need to proactively leave our comfort zones to grow and spark innovation. Volunteering for a new assignment, increasing appropriate, personal disclosure, and reaching out to others for collaboration, all require a courageous stretch. Think of a project or …
 
In this episode, we hear from Christian Heckelmann, Senior DevOps Engineer and Simon Pilar, Director, IT Service Operations, at ERT. They talk about the complexity of technology today, the importance of software to clinical trials and operations transformation. We also hear about ERT’s adoption of Keptn, Dynatrace’s open source control plane for cl…
 
Sir Richard Branson is one of the best known entrepreneurs in the world. He has created or acquired over 60 businesses and his recent trip to space with Virgin Galactic has launched him into further international recognition. Mark sat down with Branson to talk about the entrepreneurial spirit, how he views failed businesses, and a philosophy for ev…
 
I want to invite you to subscribe to the Digitally Irresistible podcast brought to you by iQor. I’m your host Bernie Borges. On each episode, we cover the optimization of digital technologies and irresistible people that influence both employee and customer experiences. We feature professionals both inside iQor and outside the company who are passi…
 
According to the U.S. Department of Education, more than 19 million people were enrolled in some level of college education for the fall semester of 2018. And just like any other business, it’s important for academic institutions to pay attention to their customer – or perhaps “student” – experience. But as you can imagine, CX in the higher educati…
 
Dave Sherwin is a certified fitness nutrition coach, entrepreneur and practitioner of mindfulness and meditation. His passion is helping grownups navigate real world business and live challenges to achieve their best health and wellness at any age. He is also the creator and host of The Dirobi Health Show which covers everything to do with health a…
 
Too often, humility is in short supply among business leaders. And yet it’s a powerful quality that can affect real change in your organization. Today Neha and I take a humble look at leadership, and learn how to balance confidence with humility. Plus, a couple of breathing exercises (of course). Follow Neha at: https://www.instagram.com/thebreathy…
 
Kann man sich den NPS schönrechnen? Kann man! Was man dabei beachten muss, erkläre ich in diesem CX Snack. In der Episode beziehe ich mich auf eine Studie des Qualtrics XM Instituts, die man kostenfrei hier herunterladen kann: https://www.xminstitute.com/research/calibrating-nps-18-countries/ Ein CX-Snack ist eine kurze, knackige, inhaltsreiche Fol…
 
In this episode, I sit down with Daniel Incandela, CMO at Terminus. We dive into why Daniel joined Terminus early this year. HINT: Daniel joined because Tim Kopp, CEO, believed in marketing to catapult the company. We go deeper into his experiences of emotional intelligence and servant leadership. Daniel explains his approach about putting people f…
 
In this episode, I sit down with Kacy Maxwell, Executive Director at Ramsey Solutions. We dive into why he joined Ramsey Solutions. We go deeper into his experiences of building core messaging to a website with more than 6 million visits per month and over 1000 employees to support the company. Kacy explains his approach into managing such a large …
 
In this episode, I sit down with Bart "BD" Dalton, CEO of Bart Dalton Consulting and Director of the [Rockfine Group](www.rockfine.co.uk). We dive into why his own consultancy and then created the Rockfine Group. We go deeper into his experiences of building a brilliant network without selling. Bart explains his approach into how to create a sustai…
 
In this episode, I sit down with Drew Beechler, Director of Marketing at High Alpha. We dive into why Drew joined High Alpha and his path on to the venture studio. We go deeper into his experience from taking an idea to a minimally viable brand (MVB). Drew explains his team's approach into branding and marketing an idea into a tangible concept. Dre…
 
In this episode, I sit down with Robby Slaughter, Principal at AccelaWork and Author of 5 Books including The New Science of Time Management. We dive into why Robby started to write his new book about better conversations about sales. We go deeper into why most people have apprehensions about selling. Robby explains how we can pivot the negative sa…
 
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حقوق الطبع والنشر 2021 | خريطة الموقع | سياسة الخصوصية | شروط الخدمة
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