Part 2 - Mental Health in Contact Centers, WFM teams and more with Craig Fearn

WFM Unfiltered | Workforce Management Podcast

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In this episode of WFM Unfiltered, we're diving into the second part of our insightful conversation with Craig Fearn, the Wellbeing Ambassador for the Institute of Directors in the UK. With over 22 years of experience in mental wellbeing, Craig brings a wealth of knowledge on how to foster a healthier workplace environment.

Last time, we discussed the challenges of mental health in contact centers and WFM teams, shedding light on the often overlooked struggles these professionals face. In this follow-up episode, Craig delves deeper into practical strategies for investing in employee wellbeing. He shares invaluable insights on proactive measures companies can take to prevent burnout and promote a positive work culture.

Craig also discusses the financial benefits of prioritizing mental health, revealing how a small investment in wellbeing can yield significant returns for businesses. He explains the importance of creating a supportive environment where employees feel valued and heard, ultimately leading to increased productivity and job satisfaction.

Don't miss out on Craig's expert advice on how to transform your workplace into a mentally healthy space. Whether you're a leader looking to improve your team's wellbeing or an employee seeking ways to manage stress, this episode offers actionable tips that can make a real difference.

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Craig on LinkedIn: https://www.linkedin.com/in/craig-fearn1/

The LightHouse Collective: https://www.thelighthouse-collective.co.uk/

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