Scrappy Automations that Boost Customer Success ROI w/ Joe Di Grande of Joe Does Tech Touch | Episode 074

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Joe Di Grande, Founder of Joe Does Tech Touch, shares his experiences scaling accounts and building a tech touch program from the ground up. He and Alex discuss the critical role of clean data, simple automations, and AI in transforming customer interactions, emphasizing a problem-first approach over obsession with technology.
Chapters:
00:00:00 - Intro
00:03:21 - A small world and lifelong connections
00:03:23 - Joe's journey into TechTouch
00:04:16 - From email marketer to scaling accounts
00:05:51 - Building a tech touch program from scratch
00:07:21 - What is Digital Customer Success (CS)?
00:09:19 - Scrappy automations: Simple yet powerful tools
00:11:22 - The under-appreciated power of canned responses
00:18:28 - Clean data: The foundation of successful automation
00:22:03 - Don't fall in love with the tech, focus on the problem
00:29:06 - How AI and bots are transforming customer interactions
00:31:25 - Email blunders and lessons learned
Enjoy! I know I sure did…
Shoutouts in this episode include:

• The Daily Standup Podcast (Dillon Young, JP Frost & Rob Zambito)
• Marley Wagner
• Sara Roberts

Joe's Linkedin: https://www.linkedin.com/in/josephdigrande/

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The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
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فصول

1. Scrappy Automations that Boost Customer Success ROI w/ Joe Di Grande of Joe Does Tech Touch | Episode 074 (00:00:00)

2. Digital Customer Experience Strategies and Insights (00:00:03)

3. Optimizing Automation in Marketing Campaigns (00:09:21)

4. Data Audit and Digital Transformations (00:21:25)

5. Digital Tools Empowering Customer Experiences (00:25:36)

6. Tech Challenges in Customer Success (00:31:27)