347 - Build a Remote-First Legacy with Chase Warrington

The Collaboration Superpowers Podcast

What does it take to lead a remote-first organization with 100+ professionals across 35 countries? In this episode, Chase Warrington, Head of Operations at Doist (the creators of Todoist and Twist), shares how he has helped shape a fully remote company that serves over 40 million customers in 19 languages. From building operational infrastructure to fostering a culture of transparency, Chase provides actionable insights for leaders navigating the complexities of flexible-first work. 🚀 Key Insights and Highlights: - The Evolving Role of the Head of Remote: Learn how this role adapts based on a company’s stage of growth and what Chase prioritized when he joined Doist. - Building the Foundations: Chase shares his approach to tools, handbooks, in-person meetups, and connecting team members across time zones. - Transparency in Communication: Why Doist makes information public by default and how this fosters trust and collaboration within a global workforce. - Operational Excellence: As an internal consultant, Chase collaborates with multiple teams to optimize onboarding, compensation, tooling, and processes. - The Soft Skills of Leadership: Receptiveness to feedback, the ability to push forward confidently, and caring deeply about people are the cornerstones of success in this role. 💡 Whether you’re leading a fully distributed team or exploring remote-first practices, this conversation with Chase highlights how strategic operations and a human-first approach can transform an organization. Tune in to hear Chase’s journey, learn how Doist thrives as a remote-first company, and gain inspiration for your own workplace flexibility initiatives. 👉 Download the Head of Remote Quick Start Guide: https://www.collaborationsuperpowers.com/head-of-remote-guide/ 👉 Listen to the full podcast series: https://www.collaborationsuperpowers.com/head-of-remote-podcast/