Nick Webb - One Step Ahead: How to Dominate Your Market with Innovation Leadership

SIMPLE brand With Matt Lyles

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Lipstick on the Rim

1
Amy Schumer & Brianne Howey on the Importance of Female Friendships, Navigating Hollywood's Double Standards, Sharing Their Birth Stories, and MORE 50:05

منذ 18 يومًا50:05

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قوائم

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50:05

This week, in what might be the funniest episode yet, Molly and Emese are joined by co-stars Amy Schumer and Brianne Howey. They get candid about motherhood, career evolution, and their new film, Kinda Pregnant —which unexpectedly led to Amy’s latest health discovery. Amy opens up about how public criticism led her to uncover her Cushing syndrome diagnosis, what it’s like to navigate comedy and Hollywood as a mom, and the importance of sharing birth stories without shame. Brianne shares how becoming a mother has shifted her perspective on work, how Ginny & Georgia ’s Georgia Miller compares to real-life parenting, and the power of female friendships in the industry. We also go behind the scenes of their new Netflix film, Kinda Pregnant —how Molly first got the script, why Amy and Brianne were drawn to the project, and what it means for women today. Plus, they reflect on their early career struggles, the moment they knew they “made it,” and how motherhood has reshaped their ambitions. From career highs to personal challenges, this episode is raw, funny, and packed with insights. Mentioned in the Episode: Kinda Pregnant Ginny & Georgia Meerkat 30 Rock Last Comic Standing Charlie Sheen Roast Inside Amy Schumer Amy Schumer on the Howard Stern Show Trainwreck Life & Beth Expecting Amy 45RPM Clothing Brand A Sony Music Entertainment production. Find more great podcasts from Sony Music Entertainment at sonymusic.com/podcasts and follow us at @sonypodcasts To bring your brand to life in this podcast, email podcastadsales@sonymusic.com Learn more about your ad choices. Visit podcastchoices.com/adchoices…

منذ عامين 45:42

MP3•منزل الحلقة

In this week’s episode of the SIMPLE brand podcast, I talk with Nick Webb, author of One Step Ahead: How To Dominate Your Market With Innovation Leadership!

Nick is a world-renowned Strategist, Futurist, Bestselling Author, and one of the top keynote speakers in the world.

Nick was on the SIMPLE brand podcast back in episode 74 talking about What Customers Hate.

This time he’s back to talk about lessons from his latest book - One Step Ahead: How To Dominate Your Market With Innovation Leadership.

In today’s hypercompetitive environment, the difference between winning and losing really isn’t that big of a gap. It’s actually pretty small. It’s like a race, where the fastest runner who crosses the finish line can be just One Step Ahead.

Some of the topics we discuss include:

How to stay one step ahead in your leadership
Why your individual leadership is important in setting your team’s pace
Why surveys and promoter scores are worth very little
The correlation between a brand’s Glassdoor ratings and Yelp and Google ratings
The three things your employees need from you and your organization
Taking action from employee feedback builds your credibility
Any customer experience initiative must be tied with an employee experience initiative
The four behaviors that help leaders stay one step ahead

RESOURCES FROM THIS EPISODE:

SIMPLE brand episode #74 - Nick Webb - What Customers Hate

Nick’s Consulting site - Leader Logic

Nick’s speaking site

Nick’s book - One Step Ahead: How To Dominate Your Market With Innovation Leadership

Nick’s book - What Customers Hate: Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business

151 حلقات

#Business #Matt Lyles #Brand #Experience #Content #Social Media #Customer Experience #Leadership #Organizational Culture #Productivity #Business Strategy #MBA #Marketing

SIMPLE brand With Matt Lyles

Nick Webb - One Step Ahead: How to Dominate Your Market with Innovation Leadership

SIMPLE brand With Matt Lyles

published منذ عامين

MP3•منزل الحلقة

In this week’s episode of the SIMPLE brand podcast, I talk with Nick Webb, author of One Step Ahead: How To Dominate Your Market With Innovation Leadership!

Nick is a world-renowned Strategist, Futurist, Bestselling Author, and one of the top keynote speakers in the world.

Nick was on the SIMPLE brand podcast back in episode 74 talking about What Customers Hate.

This time he’s back to talk about lessons from his latest book - One Step Ahead: How To Dominate Your Market With Innovation Leadership.

Some of the topics we discuss include:

How to stay one step ahead in your leadership
Why your individual leadership is important in setting your team’s pace
Why surveys and promoter scores are worth very little
The correlation between a brand’s Glassdoor ratings and Yelp and Google ratings
The three things your employees need from you and your organization
Taking action from employee feedback builds your credibility
Any customer experience initiative must be tied with an employee experience initiative
The four behaviors that help leaders stay one step ahead

RESOURCES FROM THIS EPISODE:

SIMPLE brand episode #74 - Nick Webb - What Customers Hate

Nick’s Consulting site - Leader Logic

Nick’s speaking site

Nick’s book - One Step Ahead: How To Dominate Your Market With Innovation Leadership

Nick’s book - What Customers Hate: Drive Fast and Scalable Growth by Eliminating the Things that Drive Away Business

151 حلقات

#Business #Matt Lyles #Brand #Experience #Content #Social Media #Customer Experience #Leadership #Organizational Culture #Productivity #Business Strategy #MBA #Marketing

كل الحلقات

SIMPLE brand With Matt Lyles

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Great Customer Experience is in the Details - Steven Van Belleghem 39:21

منذ 14 weeks39:21

39:21

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Align All of Your Teams Into a Customer-centric Organization - Michael Hinshaw 34:34

منذ 16 weeks34:34

34:34

In this week’s episode of the SIMPLE brand podcast, I talk with Michael Hinshaw . Michael’s the founder and president of customer experience consultancy McorpCX where they help brands make customer experience easier for their leadership, their people, and their customers. He’s recognized on over a dozen "Top Global CX Influencers" lists. And Michael’s the co-author of two best-selling books including his latest - Experience Rules! The Experience Operating System (XOS) and 8 Keys to Enable It . Here’s what we discuss: Who really defines your customer experience It takes more than surveys to understand your customers How to align silos in your organization Non-customer facing teams still impact the customer experience How your culture drives your customer experience approach RESOURCES FROM THIS EPISODE: McorpCX Michael’s book - Experience Rules!: The Experience Operating System (XOS) and 8 Keys to Enable It Michael’s book - Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How To Be One of Them Michael on LinkedIn…

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منذ 18 weeks52:59

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In this week’s episode of the SIMPLE brand podcast, I talk with Tamsen Webster . Part message designer, part English-to-English translator, part magpie, Tamsen helps leaders craft their case for large-scale change. As a sought-after speaker and consultant, she’s spent more than 25 years developing the field and practice of persuasive message design, with a particular focus on the principles and processes that build buy-in that lasts. And Tamsen is the author of the best-selling book - Say What They Can't Unhear: The 9 Principles of Lasting Change . Here’s what we discuss: Why so many change initiatives fail in the long-term The biggest mistakes in change communication How to understand what’s important to your people How co-creation with others leads to more buy-in Dealing with antagonists and indifferent stakeholders in your change approach BONUS: Applying change principles as parents RESOURCES FROM THIS EPISODE: Tamsen’s website Tamsen’s free resource for you - The Compact Case Tamsen’s book - Say What They Can't Unhear: The 9 Principles of Lasting Change Tamsen’s book - Find Your Red Thread: Make Your Big Ideas Irresistible Tamsen’s Message Design Institute SIMPLE brand #75: Tamsen Webster – Find Your Red Thread…

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منذ 20 weeks38:14

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In this week’s episode of the SIMPLE brand podcast, I talk with Jennifer Kenny . Jennifer is a master of innovation practices having held senior roles to drive innovation for companies like Accenture, Booz Allen, Gartner, Wells Fargo Bank, Cisco, and Stanford Research Institute. Today she works with teams and organizations to help them fuel their innovation, performance, and revenue. And Jennifer is the author of the best-selling book - The Innovation Mindset: A Proven Method to Fuel Performance and Results . Here’s what we discuss: How to make innovation a practice instead of sporadic ideation The barriers that hinder innovation in teams The importance of co-inventing and building trust within teams How gender balance impacts an organization’s innovation capacity Jennifer's six-step practice model for fostering innovation How innovation drives employee satisfaction and retention RESOURCES FROM THIS EPISODE: Jennifer's website Jennifer’s book - The Innovation Mindset: A Proven Method to Fuel Performance and Results Jennifer on LinkedIn…

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منذ 22 weeks37:24

37:24

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Adapt and Innovate Through Permanent Reinvention - Aidan McCullen 36:28

منذ 24 weeks36:28

36:28

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منذ 26 weeks55:00

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منذ 28 weeks39:23

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In this week’s episode of the SIMPLE brand podcast, I talk with Erica Keswin . Erica is an international keynote speaker, a bestselling author, and a workplace strategist who partners with some of the most well-known companies in the world. She's one of Marshall Goldsmith's Top 100 Coaches. And Erica’s the Wall Street Journal best-selling author of the “Human Workplace Trilogy” that includes Bring Your Human to Work , Rituals Roadmap , and her very latest, The Retention Revolution: 7 Surprising (and Very Human!) Ways to Keep Employees Connected to Your Company . Here’s what we discuss: Pretty much everything we know about work has changed The need to rethink how we approach employee retention The value of staying connected with employees The right approach to flexibility How being intentional avoids employee resentment The role of meetings and how they can provide value Why middle managers are the MVPs RESOURCES FROM THIS EPISODE: Erica’s website Erica’s book - The Retention Revolution: 7 Surprising (and Very Human!) Ways to Keep Employees Connected to Your Company Five Ways to Embrace Your Humanity in the Age of AI Erica on LinkedIn…

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Principles for Effective and Simple Communication - Ben Guttmann 40:44

منذ 30 weeks40:44

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In this week’s episode of the SIMPLE brand podcast, I talk with Ben Guttmann . Ben’s a marketing and communications expert who’s on a mission to train leaders in effective connection through simplified messaging. Ben’s the former co-founder of Digital Natives Group, a professor at Baruch College, and the best-selling author of Simply Put: Why Clear Messages Win - and How to Design Them . Here’s what we discuss: Why simplified messaging is necessary Why your messages aren’t breaking through the noise The different roles of communication “senders” and “receivers” How empathy should be used in communications The distinction between “complex” and “complicated” communications Five design principles to use when crafting a message How to avoid Frankenstein messaging The value of constraints in creating your message RESOURCES FROM THIS EPISODE: Ben's website Ben's book - Simply Put: Why Clear Messages Win and How to Design Them Ben's 1,000 Words Checker Ben on LinkedIn…

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A Customer-Centric Culture Starts with Customer-Focused Leadership - Blake Morgan 38:43

منذ 33 weeks38:43

38:43

In this week’s episode of the SIMPLE brand podcast, I talk with Blake Morgan . Blake is known as the “Queen of CX.” She is a customer experience futurist and one of the top keynote speakers in the world. She’s the host of The Modern Customer Podcast and the author of three books, including her latest, The 8 Laws of Customer-Focused Leadership: New Rules for Building a Business Around Today's Customer . Blake and I talk about her blueprint for creating customer-focused leaders and how the customer experience mindset applies both on - and off - the job. Here’s what we discuss: Why customer experience must start with leadership Why the CX mindset needs to be a lifestyle How to define customer-centricity The importance of a simple framework for enacting change How leaders can instill the CX mindset in their employees How leaders can become customer-experience futurists Using customer-focused leader skills as a spouse and parent RESOURCES FROM THIS EPISODE: Blake's website Blake's book: The 8 Laws of Customer-Focused Leadership: New Rules for Building a Business Around Today's Customer Blake’s podcast: The Modern Customer Podcast Blake on LinkedIn…

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How to Create a Ridiculously Easy Customer Experience - David Avrin 38:05

منذ 35 weeks38:05

38:05

In this week’s episode of the SIMPLE brand podcast, I talk with David Avrin . David is one of the most popular Customer Experience speakers and consultants in the world. In fact, over the past 25 years, David has shared his lessons on competitive advantage with leaders and teams from thousands of organizations in 26 countries around the world! And David is the best-selling author of six books including his latest, Ridiculously Easy to Do Business With: A Practical Guide to Giving Customers What They Want, How and When They Want It . David and I talk about how to discover what’s causing your customers friction so that you can begin delivering a “ridiculously easy” experience to them. Here’s what we discuss: How to move from being competent to being preferable Why being simple causes you to stand out How to tell if your policies or procedures are prohibiting an easy customer experience The importance of your team knowing what they can do for customers How to future-proof your business Why informal feedback is just as critical as formal feedback The value in walking your customer’s journey RESOURCES FROM THIS EPISODE: David's website Ridiculously Easy to Do Business With: A Practical Guide to Giving Customers What They Want, How and When They Want It David on LinkedIn…

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Retain Your Employees and Build a World-Class Culture - John DiJulius 56:57

منذ 37 weeks56:57

56:57

In this week’s episode of the SIMPLE brand podcast, I talk with John DiJulius . John is the founder and Chief Revolution Officer of The DiJulius Group , a customer experience consulting firm that helps clients build customer care strategies that lead to happy customers, employees, and shareholders. John has spent decades becoming the authority on building world-class customer and employee experiences. John is the bestselling author of six books, including his newest, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth . John and I talk about the little-known secret of how to become a more profitable company in both the short and long term: happy employees. Here’s what we discuss: How we got to the point of “quiet quitting” Why the power of purpose trumps the paycheck The importance of storytelling in vision-casting a career How to make your employees feel as cared for as your customers How to avoid creating accidental managers Why onboarding needs to be more than a training class How to design an employee-specific career journey The importance of focusing on the whole person, not just the job How the employee experience starts during recruitment The “Columbo method” of interviewing RESOURCES FROM THIS EPISODE: John's website The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth John on LinkedIn…

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How to Find and Retain Your Most Valuable Customers - Ali Cudby 39:14

منذ 39 weeks39:14

39:14

In this week’s episode of the SIMPLE brand podcast, I talk with Ali Cudby . Ali is the CEO of Alignmint Growth Strategies . With over 15 years advising startups and global companies, Ali’s specialty is transforming customer experience, increasing customer lifetime value, and building customer loyalty. Ali is also the author of the bestselling book, Keep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty . Ali and I talk through the significant impact customer retention, versus customer acquisition, has on the bottom line and the direct tie between customer experience and customer loyalty. Ali explains her perspective on the different levels of customer loyalty and how to move more of your customers to the highest level of loyalty. Here’s what we discuss: How to define customer loyalty How to let leaders know that customer loyalty matters The different distinctions of customer loyalty Strategies to take around “bad revenue” customers The two major components of customer retention Who within a company owns customer experience How to keep an entire company on track with customer experience The ideal way to track customer loyalty progress RESOURCES FROM THIS EPISODE: Ali's website Keep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty Ali on LinkedIn…

SIMPLE brand With Matt Lyles

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How to Communicate with Clarity With Steve Woodruff 47:42

منذ 41 weeks47:42

47:42

In this week’s episode of the SIMPLE brand podcast, I talk with Steve Woodruff . Known as the "King of Clarity," Steve's passion is helping companies and individuals communicate clearly and effectively. Steve is the author of two books, including his latest, The Point: How to Win with Clarity-Fueled Communications . Steve and I discuss how the use of his "Clarity Fuel Formula" helps communicators break through the noise to quickly grab - and keep - the attention of their audience without creating confusion. Here’s what we discuss: How anyone can learn to be a simple, effective communicator A business's main competitor isn't another business - it's noise Understanding how the brain works is crucial to communicating clearly Why seconds matter in gaining your audience's attention How jargon and too much information shut down the attention center of the brain Why assuming your audience shares your same level of knowledge is a critical mistake The importance of defining terms to bring clarity to the conversation Why storytelling and analogies are brain-friendly communication tools How poor communication within an organization can lead to a 20% loss in efficiency per week RESOURCES FROM THIS EPISODE: Steve's website Steve's book - The Point: How to Win with Clarity-Fueled Communications Steve on LinkedIn…

SIMPLE brand With Matt Lyles

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Chris Wallace - Frontline Employees: Your Key to Customer Insight 36:08

منذ 1 year36:08

36:08

In this week’s episode of the SIMPLE brand podcast, I talk with Chris Wallace . Chris is the co-founder and president of InnerView Group - a brand consultancy that helps organizations improve alignment between their frontline teams and their go-to-market strategies. Chris and I chat about how to create a more collaborative relationship with your frontline team and how to get your frontline to care more about your brand. Here’s what we discuss: How to move a vision from the C-suite to the frontline team Why spoon-feeding the frontline is not a bad thing Why “asking” is a much better strategy than “telling” How to create evangelists in your frontline employees How to put your customer insight into action Why influencing your frontline workers is the best way to influence the customer How your frontline employees double as your customers’ best consultants How customer and employee experience tie to your company’s overall brand and culture How to balance digital experiences with the human touch of the frontline RESOURCES FROM THIS EPISODE: Chris's website A Guide to Frontline Insights - eBook Chris on LinkedIn…

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