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Mastering Expansion: Four Indicators Every Customer Success Leader Must Know
Manage episode 508229785 series 3675608
المحتوى المقدم من Nandi Dossou. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Nandi Dossou أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
As CS leaders, we all want growth — but let’s be honest…
By the time we talk about expansion, it’s often too late. The customer has gone cold. The opportunity has slipped.
And someone asks: “Why didn’t we see this coming?”
In this final episode of Season 1, I share:
✅ The 4 early signals of expansion readiness
✅ How to proactively surface upsell/cross-sell needs
✅ Why QBRs, champions, and usage surges matter
✅ Practical tactics for SMBs and Enterprise alike
This one is for the CS leaders who want to drive growth without sounding like Sales - and help their teams spot opportunities before someone else does.
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