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Identifying AI Opportunities in Customer Success : The Process Audit
Manage episode 510097017 series 3675608
المحتوى المقدم من Nandi Dossou. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Nandi Dossou أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
In this new season of CS Shift, I delve into the transformative potential of artificial intelligence in customer success strategies.
The episode serves as the inaugural session of a four-part series entitled the AI Readiness Audit, where I outline a framework designed to critically evaluate the processes that underpin customer success.
In 12 minutes, you'll get:
- A framework to map every customer touchpoint and identify automation opportunities
- The health monitoring red flags that indicate AI-ready problems
- A Process Audit Scorecard that quantifies your readiness
- Real examples from teams who found 6-figure opportunities in their current workflows
This isn't about identifying what's broken. It's about understanding your starting point so you can chart the most effective path to AI transformation.
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