Shaping Customer Experiences with Large Language Models: A Conversation with Surbhi Rathore, CEO and Co-Founder of Symbl.ai

Not Another Bot: The Generative AI Show

Generative AI takes center stage, but is your enterprise still watching from the sidelines? Come on in, and let's fix that!

Welcome to Not Another Bot: The Generative AI Show, where we unpack and help you understand the rapidly evolving space of conversational experiences and the technology behind it all. I’m your host, TJ, and our guest today is Surbhi Rathore, CEO and Co-Founder of Symbl.ai.

Join us as we discuss the transformative power of AI and machine learning in enhancing customer experiences. Discover how Symbl.AI's innovative platform leverages large language models (LLMs) to shape customer interactions. Gain insights on handling bias in data, ensuring security and scalability, and obtaining deeper customer insights. Explore practical strategies for implementing AI, address privacy concerns, and stay ahead of emerging trends.

Here are some touchpoints that we cover in this episode:

• The role of security, scalability, and explainability in AI
• How are LLMs enhancing customer experience while controlling bias?
• The AI framework for transforming raw data into customer insights
• The learning curve of AI in organizations
• Balancing robust customer insights with data privacy
• The impact of AI-generated insights on business decision-making
• Practical strategies for implementing AI

Surbhi is the CEO and Co-Founder of Symbl.ai, a machine-learning platform that helps businesses improve communication experiences in their products and services. She aims to empower creators to craft unique experiences that enhance human intelligence. She's spent over a decade working on CX solutions for major telcos and enterprises worldwide while adapting to evolving customer expectations.

Take advantage of this opportunity to learn from industry experts on implementing AI at your organization to unlock the potential of your big data.

Episode Resources:

• Surbhi Rathore on LinkedIn
• Symbl.ai website

Not Another Bot: The Generative AI Show