Building the Best Customer Experience with Mark Thompson and Hill Dickerson

New Home Star's Real Estate Rockstars

In this episode, we’re joined by Mark Thompson and Hill Dickerson from BuilderPad. Mark and Hill co-founded BuilderPad in 2021 to bridge the trust and communication gaps often seen in construction projects. BuilderPad aims to streamline construction project management, enhance trust between parties involved, and improve overall communication, all contributing to more successful and efficient project completion. We talk about the customer experience from a technical standpoint and how BuilderPad makes the process more efficient.

Some themes we cover in this episode:

• The background of BuilderPad and how the co-founders got started
• How BuilderPad smooths the customer experience process and creates more transparency
• How modes of communication are changing for younger generations
• The BuilderPad service as a customer relationship management and customer service tool
• The specific features of scheduling, communication, selections, and filing
• What the role of the salesperson is in the BuilderPad process

And don’t miss this week’s Peer Learning Question of the Week, where our guests walk through how salespeople can engage their buyers more effectively during the home building process.

Connect with Mark: https://www.linkedin.com/in/mrthompson/

Connect with Hill: https://www.linkedin.com/in/hill-dickerson/

Learn about BuilderPqd: https://builderpad.com

Connect with New Home Star: https://www.newhomestar.com