EP 88 - Casper and Claus Moller timeless principles for excellence

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Casper Moller is the Executive Director of Claus Moller consulting. 1975 Claus Moller invented the Time Manager® results tool. He has since been a pioneer in the field of service management. He coined the concepts: ”Putting People First”; “The Human Side of Quality”; “A Complaint is a Gift” and “Employeeship”. Claus Møller’s Employeeship concept has become synonymous with the idea of participative management in Scandinavia. His concepts were used to turn SAS, Scandinavian Airlines, from making a loss to profit in one year. Claus passed away two years ago, but his son Casper Moller has taken over the concepts. He continues to share his timeless principles in organizations around the world.

More about Clause Moller Consulting

The documentary where I found him (in Swedish)

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