Christy Grantham goes to INTIX because it is an answer to burnout...

Dave Wakeman's The Business of Fun Podcast

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تمت الإضافة منذ قبل seven عام

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The So What from BCG

1
Re-Recruiting and Other New HR Strategies You Can’t Ignore 18:09

منذ 10 أيام18:09

التشغيل لاحقا

قوائم

إعجاب

احب

18:09

HR is no longer just about managing people—it’s about shaping the future of work. Jens Baier, BCG’s HR transformation expert, discusses how AI and shifting employee expectations are forcing companies to rethink talent strategies. From re-recruiting to upskilling employees, HR must adapt to a rapidly changing landscape. Learn More: Jens Baier: https://on.bcg.com/41ca7Gv BCG on People Strategy: https://on.bcg.com/3QtAjro Decoding Global Talent: https://on.bcg.com/4gUC4IT…

منذ عامين 10:28

MP3•منزل الحلقة

My final conversation from the floor of INTIX at the Booking Protect booth.

This time I catch up with friend of the podcast, Christy Grantham.

We talk about why she goes to INTIX.

Christy talks about how INTIX helps her learn about new tech, new ideas, and avoid burnout. One of the important things Christy learned was around the shift from "no refunds, no exchanges".

She also highlights the importance of meeting the customer where they are. Giving people more options gives you a higher NPS number...

We also hit on how Christy could do customer tags right away in her hotel room...we will have to check in later to see if she followed through.

Give this one a listen and let me know what you think.

Check out my friends at Cover Genius. Building on this conversation, check out 'Cancel For Any Reason' the ultimate in peace of mind.

Visit their website at www.covergenius.com

Get the 'Talking Tickets' newsletter at https://talkingtickets.substack.com

Visit my website at www.DaveWakeman.com

Share the podcast. Rate it! Review it!

219 حلقات

#Business #Marketing #Entertainmentbusiness #Performingarts #Sportsbusiness #E-Commerce #Dave Wakemans

Christy Grantham goes to INTIX because it is an answer to burnout...

Dave Wakeman's The Business of Fun Podcast

published منذ عامين

MP3•منزل الحلقة

My final conversation from the floor of INTIX at the Booking Protect booth.

This time I catch up with friend of the podcast, Christy Grantham.

We talk about why she goes to INTIX.

Christy talks about how INTIX helps her learn about new tech, new ideas, and avoid burnout. One of the important things Christy learned was around the shift from "no refunds, no exchanges".

She also highlights the importance of meeting the customer where they are. Giving people more options gives you a higher NPS number...

We also hit on how Christy could do customer tags right away in her hotel room...we will have to check in later to see if she followed through.

Give this one a listen and let me know what you think.

Check out my friends at Cover Genius. Building on this conversation, check out 'Cancel For Any Reason' the ultimate in peace of mind.

Visit their website at www.covergenius.com

Get the 'Talking Tickets' newsletter at https://talkingtickets.substack.com

Visit my website at www.DaveWakeman.com

Share the podcast. Rate it! Review it!

219 حلقات

#Business #Marketing #Entertainmentbusiness #Performingarts #Sportsbusiness #E-Commerce #Dave Wakemans

كل الحلقات

1
Jill Schulman is a bad ass! She teaches us about being brave! 58:50

منذ 11 يومًا58:50

58:50

My guest today is Jill Schulman! A total badass. She is a Marine that focuses on teaching people the power of positive psychology so that they can be braver. This was a conversation I was excited to have because I feel like we all can use a bit more bravery in our lives. We talked about a ton of cool stuff including: Toxic Positivity Challenges Psychology v. Positive Psychology Taking action And, a lot more. You can connect with Jill at www.breakthroughleadershipgroup.com Visit my website at www.DaveWakeman.com and sign up for my newsletters to get assessment, action tips, and more! Do me a solid: Rate Review Share This podcast!…

1
John Reider is 'The Bubble Man' 38:36

منذ 16 يومًا38:36

38:36

My guest today is John Reider! He is 'The Bubble Man'. Seriously, it says so on his Teams' handle! We had a great time talking about John's businesses. He is the king of bubbles and has a number of businesses built around bubbles. More importantly, we had a chance to uncover a lot of important ideas that will help you with your business like: Listening to your customers. Understanding that you bring joy and transformation to your customers. The importance of evolving your ideas. Plus a lot more. Check out the Bubble Bus at www.BubbleBus.com You can find Atomic Bubbles at www.AtomicBubbles.com Visit my site at www.DaveWakeman.com. Sign up for the newsletters! Rate! Review! Share! The podcast!…

1
Steven Burchard owns a smile factory! 43:05

منذ 7 weeks43:05

43:05

This is amazing! Happy 2025 to you all! My guest today is the owner of Magical Memories Entertainment, Steven Burchard. We had a great talk about relationships and creating experiences for folks. This conversation had some serious range because we got from Lambeau Field and the Green Bay Packers to Fort Knox to Guantanamo Bay and beyond. A key part of the conversation is how Steven was able to shut down for Covid and rebound almost immediately. There are some lessons there for all of us. Visit me at www.DaveWakeman.com The pop up gets you my newsletters. I'm going to Indianapolis in April. The final details are being worked out, but would you be interested in me coming to work with your team or put together a workshop in your town? Send me an email at dave@davewakeman.com Talking Tickets has a Slack Channel !…

1
Zack Sugarman & Superplastic Bring a New Experience to Area 15 in Las Vegas 49:16

منذ 14 weeks49:16

49:16

Love this episode! A great conversation with Zack Sugarman. Zack is the Chief Strategy Officer at Superplastic. Superplast just opened a brand new IRL space in Las Vegas at Area 15 called Dopeameme. Dopeameme is called "The Institute for Pleasure Research". This is a way to bring the virtual and the physical together. The experience is includes a RFID tag that will help give you a personalized experience! (I don't want to spoil it for you.) Get your tickets here: https://superplastic.co/pages/dopeameme?srsltid=AfmBOopYFsH836cdICPXHcJZVQpqCTjz3xln15tCXKp_QVdMe393Yz6h We talked about all kinds of cool stuff besides Dopeameme such as: "Demented Disney" Collectibles Using IP Market research Character development And, a lot more This one was great! In the introduction, I mentioned a free Q & A on Wednesday, December 11 at 1 PM Eastern. You can sign up here: https://events.teams.microsoft.com/event/5450529c-8fd9-43bd-b0ea-18bc83e33503@3cfe5c98-57cc-44af-8891-aafc29444c09 If you can't make it, you can send me your questions at Dave@DaveWakeman.com You should join us in the 'Talking Tickets' Slack Group! We are going to share more ideas on selling tickets, pricing, and revenue... I just spent the morning in a workshop on community building. So, take advantage of that. https://join.slack.com/t/talking-tickets/shared_invite/zt-119g3ze9e-IMCN~xcmlm8o2nkAREKHqA Rate the podcast! Review the podcast! Share the podcast! Every little thing helps! And, I thank you for listening!…

1
John Kinsner has walked a diverse road in the world of entertainment 49:36

منذ 15 weeks49:36

49:36

I love this conversation with John Kinsner because John has done so many things as he has made his way to becoming CEO of Black Ink Presents that I can't call our conversation anything less than a love letter to the business. We discuss a ton of things today: We talk about the tour for 'Labryinth'. John's experience sweeping floors, cleaning bathrooms, and all the other jobs he did on the way to being a CEO. Producing and creating content using existing IP. Symphony audiences and helping reach a new generation of fans. I talk about my love of LCD Soundsystem and we hit on influences and how you learn about art. Like I mention in the intro, this is a total love letter to the business of entertainment. Check out Black Ink Presents at www.BlackInkPresents.com Check me out at www.DaveWakeman.com Get 'Talking Tickets' at https://talkingtickets.substack.com. Rate! Review! And, Share!…

1
Key Performance Indicators: Why Are You Using the KPIs you are using? 35:36

منذ 18 weeks35:36

35:36

This is a special conversation that comes from a LinkedIn Live I did with Bruce Eckfelt and William Lieberman. We discuss KPIs. You can find me at www.DaveWakeman.com Sign up for my newsletters on my website. Tell me who you want to hear from and what topics you want to learn about by sending me an email Dave@DaveWakeman.com…

1
Jon Allen teaches me how to approach a new market 32:53

منذ 20 weeks32:53

32:53

My guest today is Jon Allen from TKT.com. We had a good time talking about TKT's move to the European market. Jon teaches me about taking a US tech focused approach to the hospitality ticket market in Europe. We talk about opportunity. We also hit upon the importance of speaking the language of the market you are in. Jon talks about staying in line with GDPR. And, much more. You can find Jon and his partners at www.TKT.com You can find me at www.DaveWakeman.com Let me know who you'd like me to talk with by sending me an email at Dave@DaveWakeman.com Get the 'Talking Tickets' newsletter at https://talkingtickets.substack.com Rate! Review! Share! This helps me continue to grow the podcast.…

1
Andrew Recinos 1:01:02

منذ 20 weeks1:01:02

1:01:02

I've got Andrew Recinos on the podcast today! Andrew is the CEO of Tessitura. He came to me with a great idea: we have our podcast conversation built around the ideas I share with folks in 'The Fans for Life' workshop. We discussed ideas such as: Why Andrew enjoys my POV of looking at tickets through the gamut of tickets sold. We discuss the idea of inspiration from outside of the world of arts. Andrew shares where he finds his ideas from. Especially ethnography. Innovation, creativity, and opportunity. We hit on all kinds of great stuff! This one is a lot of fun, actionable, and one I'm glad I got to have. Let me know what you think. Send me your thoughts at Dave@DaveWakeman.com Check out Tessitura's website: www.tessitura.com Get my newsletters and keep up with me at www.DaveWakeman.com Rate, review, and share the podcast! Every little bit helps.…

1
Dr. Persuasion joins me to talk about marketing and building buzz 47:06

منذ 22 weeks47:06

47:06

What a fun episode! Yaniv Zaid is my guest today. We had a great time! Yaniv's new book is called 'The 21st Century Sales Bible' and it will help you sell more tickets, services, and products of all kinds. Authenticy is the key to success in the 21st century and we cover what that means exactly. Trust. Relevance. Balance. At the core of Dr. Zaid's message, "love". Love for other people. www.persusasion.co.il Send me your thoughts on today's episode at dave@davewakeman.com Tell me who you want to hear from, what you want to know, or trends and opportunities that you are looking at. www.DaveWakeman.com and keep up with me.…

1
Steve Cook teaches me how to view current trends in tickets...(Republish) 45:50

منذ 22 weeks45:50

45:50

I'm reposting my conversation with Steve. The original show notes didn't publish only my bulleted notes about what I wanted to say. I had some bad weather in my area and the disruption in internet and power threw me for a loop. Enjoy a picture of the tree that fell in my driveway. My guest today is Steve Cook. Steve is CEO of TCG Entertainment. We talk about the 15th anniversary of Cirque Musica. I was excited to talk with Steve because he has a background that has touched the symphony, amusements, tour productions, and a lot more. Steve's experience with the Dallas Symphony Orchestra and Disney on Ice are prime examples of bringing ideas from outside of your typical industry playbook to use in your situation. You bring a solution from another world to bear on your business. In this case, Steve used lessons from his time in amusements to create thinking that elevated the DSO's business. We discuss trends in the business. Steve talks about the pricing issues. I bring up dealing with brokers. And, a lot more. www.tcgent.com www.cirquemusica.com On Wednesday, October 2nd, I'm hosting a "Strategy 101" webinar. The ideas here are part of a push I have to create a brand new executive education class in a strategy called "Markets and Competition: Strategy in Modern Times". So, I want to share some of the thinking and find out what works and what doesn't work for you. Sign up here! My website: www.DaveWakeman.com Get my newsletters. Share this episode. Rate and review it! Send me your questions to dave@davewakeman.com…

1
Strategy 101: Foundations of Strategy 45:30

منذ 22 weeks45:30

45:30

Hi! I'm creating a class called "Markets and Competition: Strategy for Modern Times" and as I'm putting it together, I want to share the journey with you. Today, I recorded a quick webinar called "Strategy 101". In this webinar, we talked about 7 ideas that I think will give you a strong foundation in strategy. My 5 question strategy framework Why strategy isn't planning Strategy is about elimination "We don't have time for strategy" Clarity And, a lot more. I talk about the impact of consolidation in the American market as a tool to understand the context of a strategic vision... Do me a favor! Share this episode with someone that needs a little bootcamp on strategy. Rate the podcast! Review it! Visit my website and sign up for my newsletters! www.DaveWakeman.com…

1
Angela Meleca wants us to look at "Return on Arts" 55:19

منذ 27 weeks55:19

55:19

My guest today is Angela Meleca. What a great conversation. We got into a really interesting conversation about: Arts' business models Funding Arts as a business The public value of the arts Framing conversations Measuring the impact of arts And, much more! You can find Angela on LinkedIn: https://www.linkedin.com/in/angelapmeleca Meleca Creative Advisors: https://www.melecacreative.com Visit me at www.DaveWakeman.com Get 'Talking Tickets': https://talkingtickets.substack.com Get 'Business of Value': https://businessofvalue.substack.com Join the 'Talking Tickets' Slack Channel: https://talking-tickets.slack.com/join/shared_invite/zt-119g3ze9e-IMCN~xcmlm8o2nkAREKHqA…

1
Stephen Glicken updates us on Project Admission 37:45

منذ 27 weeks37:45

37:45

My guest today is Stephen Glicken from Project Admission. You have heard from Stephen before, but I wanted to have a chat about what Project Admission has been working on... Including new areas of focus and big new partnership announcements. This episode was delayed due to a personal situation. So the references to visiting them at the Tessitura conference in DC are outdated. My bad. You can get the 'Talking Tickets' newsletter: https://talkingtickets.substack.com The 'Business of Value': https://businessofvalue.substack.com My website at www.DaveWakeman.com…

1
A Secutix super episode about technology, customer experience, and tickets... 1:12:39

منذ 32 weeks1:12:39

1:12:39

I have two guests today: David Hornby and Michael McDermott. David is the Managing Director Northern Europe, UK, and Ireland for SecuTix and Michale McDermott is the General Manager of the Americas for SecuTix. We had a really great conversation that hit on a ton of really great ideas and concepts. In this episode, we talk about: Tech and change in tickets The secondary market Customer focus Tools of transacation A really great case study on Guinness and the Guinness visitor's tour Do me a favor and rate and review the podcast on your favorite platform. Share this episode with someone you know that will find it valuable. You can also visit my website www.DaveWakeman.com and check out the shop where you can sign up for the 2024 Virtual Workshop Series or 'Fans For Life' in NYC. I've been sending you emails every day to ask what you are thinking about and how I can make the newsletter and podcast more valuable for you... If you haven't heard from me, you can email me at Dave@DaveWakeman.com and let me know what's going on.…

1
Brian Hess explains "sports washing" to me and you! 38:22

منذ 35 weeks38:22

38:22

Brian Hess is back! We are talking sports washing. I thought I had a better grasp on the subject than I did. But Brian discusses the many ways that sports washing presents a challenge to sports fans in America, outside of the obvious ones. We discuss the possibility of foreign investment in the NFL, LIV, and more. We also hit on the way that these investments can impact our policies as a country and harm our citizens. I'm curious what your take is on the subject. So send me a note at Dave@DaveWakeman.com and let me know. Check out my website at www.DaveWakeman.com Get the 'Talking Tickets' newsletter at https://talkingtickets.substack.com Come and hang out with me for the 'Fans for Life' workshop in NYC on September 4, 2024. Totally redesigned and rethought. https://www.eventbrite.com/e/fans-for-life-creating-and-keeping-todays-fans-tickets-902412549227?aff=oddtdtcreator&utm_source=email&utm_medium=sparkpost&utm_campaign=postpublish…

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Dave Wakeman's The Business of Fun Podcast « » Christy Grantham goes to INTIX because it is an answer to burnout...

Christy Grantham goes to INTIX because it is an answer to burnout...

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مرحبًا بك في مشغل أف ام!

The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

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The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

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Christy Grantham goes to INTIX because it is an answer to burnout...