The One With Real CX Research - Nicole Kyle Managing Director CMP E169 CX Passport podcast

The one with real CX research - Nicole Kyle Managing Director CMP E169

3M ago 32:02

المحتوى المقدم من Rick Denton. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Rick Denton أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.

🎤🎞️Customers, Self Service, AI, oh my! “The one with real CX research” with Nicole Kyle Managing Director CMP in CX Passport Episode 169🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

1:48 Origins of Nicole’s curiosity

4:40 Why focus on customer experience research?

7:00 More human psychology in customer experience

8:45 Why don't customers use self-service?

11:00 The 4 drivers for customer adoption of self-service

13:53 1st Class Lounge

18:26 Research factors for customer self-service

20:45 Potential pitfalls for companies and AI

27:10 Research for Employee Experience in 2024

30:11 Contact info and closing

If you like CX Passport, I have 3 quick requests:

✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Nicole LinkedIn: https://www.linkedin.com/in/nicolekyle/

CMP: https://www.cmpresearch.com/

180 حلقات