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The one where he just fixes it please - David Balko CX #OpenToWork E170
Manage episode 422973403 series 3007501
المحتوى المقدم من Rick Denton. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Rick Denton أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
🎤🎞️The month’s CX #OpenToWork seeker in “The one where he just fixes it please” with David Balko in CX Passport Episode 170🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:20 Why Customer Experience?
4:00 You can only sell a bad product once
6:10 David’s past creating desired experiences for VW
10:00 Buying a car is like Wimbledon?
15:17 Why companies are backing away from experience
17:46 1st Class Lounge
22:38 What’s missing in customer experience today?
26:04 How David can help fix experience
32:12 Contact info and closing
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com
✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
David’s LinkedIn: https://www.linkedin.com/in/david-balko-7ab1806/
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