How a Georgia community bank engaged employees at 3X the national rate

ABA Banking Journal Podcast

According to newly released Gallup figures, just 30 percent of American workers are engaged in their work. The rest are described as disengaged, with 17 percent actively disengaged, “which means they are literally trying to sabotage the organization,” notes Neil Stevens, president and CEO of Oconee State Bank in Oconee, Georgia. “Gallup also says that if you have a 70 percent or higher engagement score, you’re 23 percent more profitable than those with lower engagement scores. So engaged teams truly, in my mind, lead to healthier cultures, better customer retention.”

On the latest episode of the ABA Banking Journal Podcast — presented by R&T Deposit Solutions — Stevens discusses his approach to cultivating a bank where engagement scores have climbed to 89 percent, triple the national average. Stevens works to build this culture through a framework called Leading Life on Life that emphasizes loving, equipping, affirming and developing (“LEAD”ing) team members. Among other topics on the show, Stevens discusses the role of love in bank management, the importance of active listening and how an environment of healthy affirmation actually allows leaders to hold their teams to higher standards.

• Hear Stevens discuss bank culture and employee engagement at the ABA Annual Convention, Oct. 27-29 in New York City.