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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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Headwaters is a show about how Glacier National Park is connected to everything else.
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Independent, not-for-profit and evidence-based, NPS MedicineWise provides practical tools and information about medicines, health conditions and medical tests to help individuals and health professionals make better health decisions.
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The 2 View is a podcast featuring EM clinicians Martha Roberts NP and Michael Sharma PA. The podcast discusses hot topics in EM and urgent care for advanced practice providers. The podcasts features literature reviews, case studies, controversial topics, and innovative approaches to the emergent and urgent care patient.
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CorConsult Rx: Evidence-Based Medicine and Pharmacy
Mike Corvino, PharmD, BCPS, BCACP, CDCES and Cole Swanson, PharmD, CDCES
Evidence-based medicine and drug updates for pharmacists, physicians, NPs, PA-Cs, and students that are on the go.
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Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.
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This is the official podcast site for finding the replays of North Point Students. Here, you’ll find Wednesday Service replays.
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The National Park Service (NPS) Southwest Archeology Podcast explores archeological projects and historic preservation at NPS sites in the southwest. Get a behind-the-scenes view of how National Park Service archeology works through interviews with park staff, university researchers, and tribal partners. The show is produced by the Southern Arizona Office, and interviews include both NPS employees and partners.
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A podcast platform for Nurse Practitioners by Nurse Practitioners. Your NP hosts, Jackie and Sandra, are fellow NPs and best friends since nursing school almost 20 years ago. Their desire to empower Nurse Practitioners new and experienced, led them to create Success NP. Join them each week as they explore a variety of Nurse Practitioners' fields, immerse yourself in compelling stories, and learn actionable tips for crafting a rewarding and passionate Nurse Practitioner career you love. Succe ...
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NPS Peas in a Podcast features our 5th and 6th grade classroom at Newington Public School. It's the definition of a student-led podcast as the writers, directors, hosts, voices, and editors are all age 12 and under. Tune in to see what our amazing class is up to.
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Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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Short and Specific is dedicated to the amazing and hard-working educators of the Northampton Public Schools. Each episode focuses on one interview with a faculty or staff member. We ask three questions: -What's your name and what do you teach? -What is one unit you are currently working on? -What is one victory for student learning you have had recently?
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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MedEdTalks Hematology is a continuing medical education podcast for physicians to allow them to learn while on the go and obtain CME credits. The intended audience for this series is hematologists, hematology nurses (RNs) and nurse practitioners (NPs), oncology RNs, oncology NPs, hemophilia treatment center RNs, hemophilia treatment center NPs, and other health care professionals.
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A podcast that explores the unique role nurses and nurse practitioners play in practicing the healing art of functional medicine. The show explores many aspects of functional medicine practice, emerging research, and the unique blessings and challenges that RNs and NPs experience when practicing functional medicine. Hosted by Brigitte Sager- a family nurse practitioner, board certified functional medicine practitioner, and the creator and lead faculty of Functional Medicine for Nurses course ...
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This weekly podcast shines a light on the human side of the tech industry, with an emphasis on mental health, perseverance, creativity, successes, and failures. It goes beyond the flashy funding and acquisition announcements and explores the entrepreneurs, innovators, and leaders behind the scenes who make it all happen—what they’ve experienced, what they’ve overcome, and most importantly, what they’ve learned. Humans of SaaS in its first season was called NPS I Love You and quickly became t ...
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American Revolutionary War History, Southern Campaigns. Where we walk in the footsteps of heroes and proclaim Freedom Reigns!
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Welcome to Break Room Chats, the podcast of the New Professionals Section of the Library Leadership and Management Association of ALA. To continue the conversation, please visit the New Professionals Section Facebook page at https://www.facebook.com/groups/LLAMA.NPS/ . We're also on twitter @LLAMA_NPS.
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Forensic Toxicology: It's a matter of half-life and death
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Concierge Medicine Today's "DocPreneur Leadership Podcast" has become a trusted voice and is a recorded history of membership medicine in all it's various forms. From Concierge Medicine to Direct Primary Care (DPC) and everything in between it unpacks unique entrepreneurial insights in healthcare ranging from hospitality in healthcare from a patient perspective to interviewing healthcare leaders, Physicians, PAs, NPs, insurance and payor connections, attorneys, interior designers and more. T ...
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PRIVATE EQUITY INVESTORS & CEOs turn to Demand Revenue when their portfolio companies need experienced marketing leadership.
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Interested in what it's like to be born in the middle of a Yellowstone winter or raised in the heart of Yosemite Valley? Curious about the inner workings of parks or how people establish careers with the National Park Service? Hear firsthand accounts from former and current National Park Service employees that celebrate the history of our national parks and the role they've played in lives around the world. Thanks to the Association of National Park Rangers Oral History Project for making ma ...
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Amas is a modern day prophet and Polymath. He brings a mix of Philosophy, storytelling, technology and humor to make sense of complex topics. You will love his sense of humor and irreverence in every episode.
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Paisa Vaisa is India's premier podcast on personal finance, boasting over 4 million downloads, featuring over 200 hours of insightful content and discussions, hosting more than 250 guests, and presenting a wealth of knowledge through over 450 episodes. Since 2017, Paisa Vaisa hosts experts from mutual funds, stocks, real estate, loans, education financing, insurance, and much more. It has recently introduced a sub-series offering valuable insights in businesses and entrepreneurship. You can ...
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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
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Here in Nursing is a podcast from The Ohio State University Wexner Medical Center for nurses and by nurses. We explore the topics important to nursing today from the perspectives of RNs, NPs and other advanced practice providers.
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Welcome to Life with Lee and Lindsey, a podcast about 2 moms working as NPs/professors, who also happen to be sisters! We will be talking about all things motherhood, marriage, and the balancing act of being whole people while raising kids.
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Introducing India’s first ever, The Pension Podcast, an initiative by PensionBox - Take control over your retirement future now!The Pension Podcast embarks the emergence of the Pension Movement and assures the retiree’s to find their financial security and peace of mind at their own comfort!With apt information and insights on how the Pension Movement impacts the future, let The Pension Podcast advance your retirement planning now!
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What does the average day of a National Park Ranger look like? With 429 individual units managed by the National Park Service throughout the country, this question can have a variety of differing answers, depending who you ask and where you ask. Host Trevor Lind seeks to find these answers through his travels, as well as explore the lesser-known NPS locations that share the same captivation and charm as our larger National Parks. Tune in to hear the diverse and unique experiences of the Rang ...
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Healing arts practitioners and clinicians (NPs, PAs, CNSs, CNMs, CRNAs) need and want to learn more about or how to incorporate a holistic, integrative care component into their lifestyle, their clinical practice or entrepreneurial health & wellness business. The information shared here can be useful for self-care as a professional and for professional education. Practitioners need to learn more than the service they provide but also the business of health and wellness and self-care These co ...
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Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
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This podcast deals with relevant topics in healthcare for advanced practitioners with a fair amount of humor as well. Ben & Tom are both APRNs (Nurse Practitioner) and our podcast is trying to education and entertain NPs and PAs.
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The Dermalorian Podcast from the Dermatology Education Foundation (DEF) is a dermatology podcast that focuses on issues affecting patient care, professional development and career advancement for Nurse Practitioners and Physician Assistants in dermatology. In addition, you'll hear about healthcare trends, new research, and new and emerging therapeutics, among others.
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UX Research Geeks is unsurprisingly a podcast all about User Experience, Design, Research, and everything that goes along with it. It is hosted by a senior UX researcher and overall a badass human Tina Ličková, brought to you by UXtweak (www.uxtweak.com), an all-in-one UX research tool. Join us in geeking out over research with senior researchers, designers, speakers, CEOs, startup founders, and many many more. See what's Tina – UX Reasearch Geeks host up to: https://www.linkedin.com/in/lick ...
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Brought to you by PerfusionEducation.com. These programs are replays from our live PerfWeb series programs. The programs discuss all topics related to Perfusion and perfusion related topics. The ultimate podcast designed for perfusion, perfusionists, ECMO specialists, anesthesiologists and critical care nurses. This podcast is a grate source of knowledge for Critical Care Nurses, CRNAs, NPs, PAs, and Physicians. Our Apps: Critical Care App: https://mediweb.us/critical-care-app/ The ultimate ...
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Patients at Risk exposes the political maneuvering and corporate greed that has led to the replacement of physicians by lesser trained practitioners, including nurse practitioners and physician assistants. As corporations seek to save money and government agencies aim to increase constituent access, minimum qualifications for our nation’s healthcare guardians continue to decline—with deadly consequences. This is a story that has not yet been told, and one that has dangerous repercussions for ...
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The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of jo ...
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Hoorspel De Moker – Strijd om de macht op de Wallen Amsterdam jaren zeventig. Harrie ‘de Moker’ Pruis regeert op de Wallen. Hij verhuurt ramen, is eigenaar van de klasse-striptent Pigalle, opent de eerste peepshow en droomt van een nieuw gokpaleis met veel marmer, gouden kranen en erotisch topamusent. Zijn vrouw Greet drijft het volkscafé Het Uitzicht. Harrie Pruis is een typische vertegenwoordiger van de penoze oude stijl. Maar de Rotterdammer Aad Bosman, eigenaar van een boksschool en ille ...
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Tim Merriman talks story with heritage interpretation professionals from all over the world. In his 50+ year career as a heritage interpreter, Tim has been a park ranger, nature center director, and national recreation area research manager. From 1995 to 2012, he was Executive Director of National Association for Interpretation, the professional organization for guides and interpreters in the United States. He has been a motivational speaker, trainer, and planner in 26 countries and all 50 s ...
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The Real Deal Nurse Practitioner Club is the most inclusive exclusive hangout for nurse practitioners and aspiring nurse practitioners. Join your host Sarah Michelle MSN, APRN, FNP-C, FNP-BC, and co-host, Anna, as they and their guests dive deep into what you need to know before taking your exam, passing your exam, and becoming a real deal nurse practitioner! Each week they’ll cover topics such as how to pass your nurse practitioner exam the first time, overcoming test anxiety, writing your ...
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Authors John Banks and Tom McMillan dive deep into the Battle of Antietam — September 17, 1862, the bloodiest day in American history — as well as into the 1862 Maryland Campaign and other Civil War topics. Join these longtime journalists, who, along with their guests, share stories, knowledge and much more about the battle and the most compelling period in American history. The podcast is sponsored by Civil War Trails, which since 1994 has connected visitors with small towns and big stories ...
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Let’s stop living a full time life with half-ass energy and intentions. There’s so much more to who you are in this one incredible life that you get to live. I’m a certified personal trainer and mental health counselor.After having my 7th child, I decided to thread together my two passions: the mind and the body. I want to share my journey with you. We are truly incredible humans. Remembering our worth and sharing our stories will shine the light of hope for all to see. My light sparked when ...
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Everything will be alright in the end, if its not alright then its not the end.
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Listen in as we have conversations with software product leaders. Brought to you by canny.io.
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We tap into the wisdom of Leaders in Hospitality, Culture Building and Training to help you build culture and deliver results-driven training in your brand.
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Reversing burnout. Physician Shortages. Bad models. Forced buyouts. Meet those making a difference with host Ron Barshop
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Hosted by broadcast legend Peter Williams.Real yarns with real down to earth kiwis about urban and rural issues. Bringing town and country together.On Air: 7am Saturdays & Sundays on Radio Central
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126: Top Charting Tips for New NPs from Erica D the NP Charting Coach
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In this episode, Anna sits down with Erica D, the NP Charting Coach, who specializes in helping nurse practitioners improve their charting skills. Erica shares her own journey from burned out RN to efficient NP, and how her passion for helping others overcome charting challenges led her to start the Nurse Practitioner Charting School. Discover Eric…
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On the one-year anniversary of "The Antietam And Beyond Podcast," longtime National Park Service ranger Keith B. Snyder — chief of resource education at the battlefield — visits with co-hosts Tom McMillan and John Banks about the new Antietam movie to be shown to public for the first time on Veterans Day and educates us about U.S. Marines Corps' ex…
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The blind leading the blind? New NP gets bad advice from other NPs on Facebook
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Christopher Garofolo, MD, unpacks the many errors shared by a more seasoned NP to a brand new NP seeking advice on a Facebook post. Learn more: https://www.amazon.com/Imposter-Doctors-Patients-at-Risk/dp/1627344438/ PhysiciansForPatientProtection.orgبقلم Rebekah Bernard MD and Niran Al-Agba MD
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Keeping up to date with New Psychoactive Substances is hard! We've assembled a crack team of experts to help us do just that: Michael Evans-Brown, EUDA Conor Crean, UNODC Alex Krotulski, CFSRE And now hosted by TIAFT NPS Committee chair, Svante Vikingsson! These updates will be a regular part of our podcast schedule, letting you know about recent d…
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153. Earning Customer Loyalty, Not Just Sales, For Revenue Growth | Stacy Sherman + Fred Reichheld
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How do you turn satisfied customers into loyal advocates who rave about your brand? In this episode, Stacy Sherman revisits her insightful conversation with Fred Reichheld, the creator of the Net Promoter System (NPS), to explore key takeaways and actionable strategies for building customer loyalty. Discover how to activate brand promoters, measure…
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Off the Spot -TIAFT St Gallen Part 2
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In the final part of the St Gallen Special, The Toxpod speaks with TIAFT President Simon Elliott, Young Scientist Best Paper Award winner Liam Ward and host of TIAFT 2025, Matt Hosking. Liam Ward's paper can be found here: Ward, Liam J. et al.Postmortem metabolomics as a high-throughput cause-of-death screening tool for human death investigations, …
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Unlocking HNI Investment Secrets with Ashish Shanker of Motilal Oswal
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Dive into the booming world of wealth management with Ashish Shanker, MD & CEO of Motilal Oswal Wealth. Discover the key drivers fueling this growth, understand how HNIs and UHNIs invest differently from retail investors, and explore the performance of Portfolio Management Services (PMS) and Alternative Investment Funds (AIF). Learn about the endur…
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Scope of Practice testimony at the Texas Legislature: Part 1 (Economic Impact)
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On September 17, 2024, the Texas Senate Health and Human Services Committee held an interim hearing on scope of practice expansion for nurse practitioners and other clinicians. The Texas Medical Association (TMA) invited Rebekah Bernard, MD to testify regarding the economic impact of NP independence. In part 1 of this series, we hear the NP expert …
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What Happens to Membership Medicine Offices after the Grand Opening and Ribbon Cutting?
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(C) 2024 Concierge Medicine Today, LLC. CONCIERGE MEDICINE TODAY IS THE INDUSTRY'S TRADE PUBLICATION, EST. 2007. DISCLAIMER: THIS SITE DOES NOT CONSTITUTE MEDICAL, FINANCIAL, LEGAL, TAX OR OTHER PROFESSIONAL ADVICE. Educational/general information purposes only. Not an endorsement for or against. Results not vetted. Views of the guests do not repre…
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Juan Castaing, Chilean Interpretive Guide and Trainer Talks Story with Tim Merriman
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Juan Castaing, a Chilean Interpretive Guide and Trainer, specializes in heritage interpretation, media and hospitality services. He has been combining ecotourism and communication for more than 20 years. His expertise lies in effectively communicating and managing cultural experiences, particularly those blending nature and culture. Castaing offers…
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New Episode!! Defending Fort Stanwix, the fort that never surrendered by William L. Kidder
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Historyman presents Defending Fort Stanwix, the fort that never surrendered by William L. Kidder. Cornell University Press is releasing this new book about the failed siege of Fort Stanwix by the British in the Mohawk Valley of New York during the Revolutionary War. Author William L. Kidder provides insight into his research and story lines as he p…
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Takeaways From The Personalized Lifestyle Medicine Institute (PLMI) Consortium
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On this episode of the Functional Nurse Podcast, host Brigitte Sager dives into key insights from the recent Personal Lifestyle Medicine Institute (PLMI) conference. Brigitte discusses how Dr. Jeffrey Bland, a foundational figure in functional medicine, has shifted focus to the PLMI to advance lifestyle-based healthcare. Major topics include immune…
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Empowering Retail Performance with Human-Centric Technology
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Discover how The Vitamin Shoppe is revolutionizing the in-store and online shopping experience with insights from Scott Devlin, CTO of The Vitamin Shoppe, and Joe Corbin, CEO of JumpMind. We dive into the technological transformation that is unifying The Vitamin Shoppe's commerce capabilities. As we unveil the features designed to streamline operat…
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380: Journey Mapping Masterclass 2: Workshop Your Journey
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This is the second episode in a 4-part deep-dive on journey mapping with Forrester’s journey mapping expert, Joana de Quintanilha. In this installment, Joana digs into the journey map creation process, discussing the importance of planning journey mapping workshops and breaking down common challenges and best practices.…
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Lessons in CX Leadership and Strategy with CX "Superwoman" Nat Onions of Customer.io | Episode 078
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Nat Onions, CX leader at Customer.io, dives into the importance of data and automation in driving effective customer support and engagement. She shares her experiences from building a customer success program, experimenting with AI tools, and leveraging SMS to scale interactions, while also discussing the significance of diversity and attention to …
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Customer Success Playbook Season 2 Episode 46 - Dickey Singh - Cast.app - CS AI Agents
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Send us a text In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage with Dickey Singh, CEO and founder of Cast.app, to explore the transformative potential of AI agents in customer success. The discussion reveals how AI agents can revolutionize customer engagement by handling routine tasks while enab…
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Kelly Jura | How user research shaped a brand: a case study | #48
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Kelly discusses the rebranding of Screencast-O-Matic to ScreenPal, focusing on the research and user feedback that drove the change. She explains the challenges of aligning brand perception with user needs and managing a global market transition effectively. 👉 If you have any tips on fantastic speakers from across the globe, feedback, or any questi…
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SNP Ep. 112: Charting Your Path to a Thriving NP: Overcome Burnout & Find Balance with Erica Dorn, NP
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Nurse charting doesn’t have to be the bane of your existence! In this episode, we dive into the ultimate tips and tricks to crush charting burnout with Erica D., The NP Charting Coach. Discover how to save time, streamline your workflow, and finally stop bringing charts home. Want the secrets to a stress-free work-life balance? Hit play now and tha…
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The ABC’s Of Insurance with Mahavir Chopra of Beshak
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In this episode Anupam sits down with Mahavir Chopra, an insurance industry veteran, to tackle the most pressing issues in the world of insurance. Mahavir shares insights on the trust deficit between customers and insurers, the impact of mis-selling, and how AI is transforming insurance advice. Discover why insurance is so complex, the reasons behi…
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Marketing 101: Holiday and Seasonal Medical Office Ideas
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(C) 2024 Concierge Medicine Today, LLC. CONCIERGE MEDICINE TODAY IS THE INDUSTRY'S TRADE PUBLICATION, EST. 2007. DISCLAIMER: THIS SITE DOES NOT CONSTITUTE MEDICAL, FINANCIAL, LEGAL, TAX OR OTHER PROFESSIONAL ADVICE. Educational/general information purposes only. Not an endorsement for or against. Results not vetted. Views of the guests do not repre…
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Opportunistic Infections in Immunocompromised Patients *ACPE-Accredited*
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On this episode, we discuss the prevention and management of opportunistic infections in patients with HIV and other immunocompromising conditions. We provide an overview of the various strategies for managing common OIs, including pharmacological treatments and preventive measures. We also compare and contrast the efficacy, safety profiles, and ap…
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Off the Spot -TIAFT St Gallen Part 1
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Neither Tim or I could make it to the The International Association of Forensic Toxicologists meeting in St Gallen to get “On The Spot” interviews with delegates this year, so we asked TIAFT past President Dimitri Gerostamoulos to give us a rundown of how the meeting went. Also we have Michael Scholz, who won the Young Scientist’s best oral present…
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Meet Dr. Chris Loo, MD, PhD | Income Stream Options For Doctors Outside Your Clinical Practice
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Dr. Christopher Loo is a orthopedic surgeon, serial entrepreneur, investor, author, consultant, executive coach, and keynote speaker. He received his MD-PhD from the medical scientist training program offered through the joint Baylor College of Medicine and Department of Bioengineering at Rice University. In his mid-thirties, Dr. Loo achieved fast,…
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Customer Success Playbook - Postgame - Brian Powers -AI in the callcenter s2 E45
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Send us a text In this illuminating episode of Customer Success Playbook (S2E45), industry veteran Brian Powers shares his extensive insights on the transformation of call centers through AI integration. With 25 years of experience, Powers presents a compelling vision of how artificial intelligence is revolutionizing customer service operations. Th…
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Historyman presents Rick Wise as he continues with his background on Camden, SC history. The epicenter of the Southern Campaign of the Revolutionary War. Freedom Reigns at EKBarnes.comبقلم historyman1781
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Historyman presents Rick Wise as he shares the Camden, SC history and why it was the epicenter of the Southern Campaign of the Revolutionary War. Freedom Reigns at EKBarnes.comبقلم historyman1781
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Kate Towsey | Scaling Research Ops | #47
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Kate explores scaling research within organizations, building effective infrastructure, and crafting strategies for solo or small teams. She also touches on her book, Research That Scales, and offers insights on drawing inspiration from fields like librarianship and systems thinking. 👉 If you have any tips on fantastic speakers from across the glob…
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Empowering Non-Tech Users with AI Solutions
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In this episode, we talk with Mark Ogne, CEO of Symplexity AI, about a practical approach to integrating AI into business operations. Mark, a seasoned tech and marketing executive, shares his journey into AI and explains how Symplexity AI goes beyond consumer-facing tools like ChatGPT to help businesses manage large volumes of unstructured data eff…
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379: Journey Mapping Masterclass 1: Frame The Effort
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This is the first in a 4-episode deep-dive on journey mapping with our journey mapping expert, Joana de Quintanilha. In this episode, Joana gives an overview of the journey mapping effort, from scoping through to improving the customer experience itself.بقلم Forrester
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How to make your medical practice just 1% better
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(C) 2024 Concierge Medicine Today, LLC. CONCIERGE MEDICINE TODAY IS THE INDUSTRY'S TRADE PUBLICATION, EST. 2007. DISCLAIMER: THIS SITE DOES NOT CONSTITUTE MEDICAL, FINANCIAL, LEGAL, TAX OR OTHER PROFESSIONAL ADVICE. Educational/general information purposes only. Not an endorsement for or against. Results not vetted. Views of the guests do not repre…
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Scaling Customer Education for Digital CS with Adam Avramescu of Personio & the CELab Podcast | Episode 077
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Adam Avramescu, Vice President of Customer Education at Personio and co-host of the CELab Podcast, joins the show to share his thoughts on the evolving role of customer education in digital customer success. He and Alex dive into the challenges of content curation, scaling personalized experiences, and the growing importance of integrating educatio…
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Customer Success Playbook Season 2 Episode 44 - Brian Powers-AI in call centers
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Send us a text Executive Summary In this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage with Brian Powers, a veteran with 25 years of customer success experience, to explore AI's transformative impact on call center operations. Powers, drawing from his experience implementing AI solutions fo…
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The problem with Net Promoter Score w Martha Brooke
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SummaryIn this conversation, Amas Tenumah and Martha discuss the evolving landscape of customer feedback, particularly focusing on surveys and the Net Promoter Score (NPS). They explore the effectiveness of consumer surveys, the original intent behind NPS, and how it has become a tool for benchmarking rather than genuine customer insight. Martha em…
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152. When Machines Become Customers – Navigating the New Normal (Repeat)
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Reviving a top rated Doing CX Right episode as we've officially entered a new era where machines powered by AI act as customers. It's disrupting business models and transforming customer experience and commerce. Companies preparing now will capture trillions in revenue, while laggards will lose out. So, what does this mean for your business? What a…
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Business Behind the Bollywood Glam with Neeta Lulla
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In this episode Anupam Gupta chats with the legendary Indian fashion designer Neeta Lulla. With over 400 films and four national awards to her name, Neeta shares her journey from Bollywood costume design to establishing a thriving couture brand. She reveals insights into her creative process, from designing iconic looks for Devdas and Jodhaa Akbar …
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Kathe Hambrick, Author & Interpreter, Talks Story with Bill Gwaltney and Tim Merriman
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Kathe Hambrick is Executive Director of the Amistad Research Center in Louisiana. In this role, Hambrick sees an opportunity to mentor and shape a new generation of curators, archivists, and digitization specialists. The mission of the Amistad Research Center is to "collect, preserve, and provide access to original documents that highlight the soci…
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When Patients Won't Stop Texting You About The Small Stuff (In Concierge Medicine)
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Disclaimer: This content, in whole or in part, along with its resources, links, mentions, and materials, does not offer legal, medical, financial, or any other professional advice. You assume all associated risks. We strongly encourage you to perform your own due diligence and work with a trusted advisor or professional or a competent attorney who …
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Top 10 CMO Insights for 2025 Planning -- Growth & Retention
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1. Effective Product to Audience Transformations 2. Biggest Marketing Strategy Shifts in 2025 3. Economic & Marketing Budget Strategies into 2025 4. Focus on Reducing Customer Churn to Maximize Future Financial Results. 5. Break Through the Digital Noise in 2025 with Analog 6. Challenges for CEOs to Hire the Perfect CMO 7. Brand Seeds Demand Over T…
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Bernard George and the Patriots of Harlowe
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Historyman presents Bernard George and the Patriots of the free-black community of Harlowe during the American Revolution. Come walk in the footsteps of heroes and proclaim, Freedom Reigns!بقلم historyman1781
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Ep. 240: Caroline Lombardi | The Evolution of the Chief Customer Officer: From Scorekeeper to CEO Successor
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Episode 240: How has the Chief Customer Officer (CCO) role evolved over time? Traditionally focused on tracking metrics, CCOs now play a proactive and forward-facing role in driving business innovation. In this episode, Caroline Lombardi, Global Head of the Hospitality & Leisure Practice at Egon Zehnder, explores the CCO role’s dramatic evolution. …
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Customer Success Playbook Postgame Season 2 Episode 43 - Vitor Meira - Scalling Customer Success
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Send us a text This episode explores the challenges and strategies of scaling customer success operations, featuring Vitor Meira, Senior Customer Success Manager at Zendesk. The discussion covers managing large customer portfolios, leveraging AI for enhanced customer support, and maintaining personalized relationships while handling hundreds of cli…
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Bridging Physical and Digital with Cutting-Edge Strategies
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In this episode, we sit down with Matt Elsley and Nick Larkins from QSIC to explore how music and sound can influence retail success. Matt and Nick, with backgrounds in computer networking and audiovisual systems, share how their expertise helped shape a new approach to enhancing in-store experiences. They discuss the challenges of navigating music…
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How can leaders win and optimize investment in CX? (feat. Jeannie Walters, Mark Raffan and Alain Méric)
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On this episode, we explore strategies for building a compelling business case for customer experience (CX) investment — and how to optimize the budget you’ve secured. According to Forrester’s Budget Planning Guide 2025: Customer Experience, while 99% of CX decision-makers list CX improvements as a top priority of senior executives, only 40% antici…
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Interview with Rose Acholla, MSN APRN FNP-C RN NC
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In this engaging episode, host Brigitte Sager introduces special guest Rose Acholla, MSN APRN FNP-C RN NC, an experienced ICU nurse and family nurse practitioner, who shares her inspiring journey from traditional healthcare to holistic and functional medicine. With 13 years in critical care and as an NP since 2021, Rose explains how she began to fe…
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125: The Truth About Body Mass Index
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Have you ever questioned the accuracy and usefulness of BMI as a measure of health? In this eye-opening episode, we dive deep into the history and limitations of the body mass index, exploring why relying solely on BMI can be problematic and misleading. Tune in this week as we challenge some common assumptions about BMI and its correlation with chr…
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