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the hidden value in your contact center and how to listen at scale with Authenticx’s Amy Brown
Manage episode 394379068 series 2992865
Authenticx CEO and Founder, Amy Brown, discusses the power of listening at scale in the contact center industry. She shares her personal experiences and how they shaped her understanding of the importance of listening to patients and customers.
Brown emphasizes the need for organizations to listen to the authentic voice of the customer in order to drive positive healthcare outcomes. She also highlights the barriers to effectively utilizing conversational data and the ethical considerations of AI technology.
Brown provides insights into how Authenticx's platform helps organizations unlock valuable insights and drive innovation through listening. She concludes by offering three key questions that organizations should ask when evaluating suppliers of systems for listening at scale.
159 حلقات
Manage episode 394379068 series 2992865
Authenticx CEO and Founder, Amy Brown, discusses the power of listening at scale in the contact center industry. She shares her personal experiences and how they shaped her understanding of the importance of listening to patients and customers.
Brown emphasizes the need for organizations to listen to the authentic voice of the customer in order to drive positive healthcare outcomes. She also highlights the barriers to effectively utilizing conversational data and the ethical considerations of AI technology.
Brown provides insights into how Authenticx's platform helps organizations unlock valuable insights and drive innovation through listening. She concludes by offering three key questions that organizations should ask when evaluating suppliers of systems for listening at scale.
159 حلقات
Усі епізоди
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1 Listening Masterclass - how to listen to what emerges in between - Part II of III 53:47
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1 Listening Masterclass - how to listen to what emerges in between - Part I of III 48:36
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1 how to effectively listen when you debate at work 40:11
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1 the significant consequences when you can decode non-verbal cues 21:50
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1 What can you learn from over 33,519 workplace listeners? 32:16
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1 the hidden clues when you listen well in low trust group meetings 16:34
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1 adaptive workplace listening and why its different from active listening 39:01
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1 the hidden value in your contact center and how to listen at scale with Authenticx’s Amy Brown 38:45
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1 how to think and listen like the team at pixar animation Heidi Rosenfelder Jamie Woolf 23:45
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1 a visual summary of how to listen - the most comprehensive book on listening in the workplace based on research with over 28,000 people 45:17
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1 the significant ramifications of your work environment on listening 34:06
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1 the power of effective listening in spontaneous conversations with Matt Abrahams 42:02
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1 how to listen when you will never be able to fix it 47:45
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