Extending Lean Thinking Beyond the Factory at MillerKnoll: a Conversation with Jennifer Trask and Brittney Heatherington

WLEI - Lean Enterprise Institute's Podcast

In this episode of the WLEI Podcast, our guests are Jennifer Trask and Brittney Heatherington from MillerKnoll. Trask is the Director of the MillerKnoll Performance System (HMPS) for business processes and dealer network, while Heatherington is a continuous improvement coach for the dealer network.

In our discussion, we explore:

• MillerKnoll’s methodical approach to people development.
• How MillerKnoll has built a culture of operational excellence throughout its value stream from its factories to its dealers.
• How MillerKnoll successfully engages dealers in problem-solving by coaching at the gemba.
• The importance of approaching problems situationally versus applying a fixed solution.