Pioneering Unified Communications: AudioCodes' AI Innovations, Seamless Microsoft Teams Integration, and Future Contact Center Solutions

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Discover how AudioCodes became a pivotal force in the Microsoft ecosystem, navigating the shift from OCS and Skype for Business to a dominant position with Teams. Ivan from AudioCodes shares the company’s journey from media gateways and session border controllers to AI-driven innovations and conversational AI contact centers. Tune in for an in-depth look at AudioCodes' comprehensive portfolio, including direct routing, certified phones, meeting room devices, compliance recording, and contact center solutions, and see how they’re helping enterprises transition to Microsoft Teams Phone seamlessly.
Get ready for a deep dive into the future of contact centers with Voca CIC’s groundbreaking advancements. Learn from their deployment successes and how they leverage AudioCodes' engineering prowess and seamless Microsoft Teams integration to excel in the CCaaS market. We'll discuss exciting AI enhancements like agent call summarization and Q&A bots, and explore the untapped potential of empowering informal or citizen agents with essential contact center features. This episode is packed with insights into the evolving landscape of unified communications and the next frontier of AI-driven contact center solutions.

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فصول

1. Pioneering Unified Communications: AudioCodes' AI Innovations, Seamless Microsoft Teams Integration, and Future Contact Center Solutions (00:00:00)

2. AudioCodes and Microsoft Collaboration Evolution (00:00:02)

3. Building AI-Driven Solutions for Contact Centers (00:11:22)