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المحتوى المقدم من Irina Hollatz. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Irina Hollatz أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
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Capacity Planning and Handling Pushback from Senior Stakeholders | Adriana Olteanu

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المحتوى المقدم من Irina Hollatz. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Irina Hollatz أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.

Message the show!

In this episode of WFM Unfiltered, host Irina Mateeva dives deep into the world of capacity planning with Adriana Olteanu, the Manager of WFM Forecasting & Capacity Planning at Groupon. With nearly two decades of experience in customer service, banking, and workforce management, Adriana brings a wealth of knowledge, particularly in the often-overlooked area of capacity planning.

Throughout the episode, Adriana shares her journey from handling customer service in banks to leading WFM teams at Groupon. She highlights the importance of understanding the full picture, from knowing your team to translating complex data into actionable insights. Adriana also tackles the common challenge of pushback from senior stakeholders who often prioritize budgets over accurate forecasts. Her advice? Transparency, detailed analysis, and the ability to sell the benefits of workforce management to every level of the organization.

Listeners will learn how to build trust with senior stakeholders by presenting data-driven stories, the importance of weekly checks in capacity planning, and how to ensure every action aligns with the company's broader business strategy. Adriana’s insights are a must-listen for anyone involved in workforce management, offering practical tips on how to optimize resources, save money, and ultimately drive business success.

Ready to take your WFM strategy to the next level? Subscribe to our channel for more expert insights: https://www.youtube.com/@wfmunfiltered?sub_confirmation=1

Adriana on LinkedIn: https://www.linkedin.com/in/adriana-olteanu-3612a247

Thanks for listening.
If you'd like to contact me about the show, you can email me HERE.
If you have questions about working with me on WFM projects and Consulting, you can find The RightWFM website HERE.
Please remember to subscribe and leave a review of you've enjoyed the show!

  continue reading

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Artwork
iconمشاركة
 
Manage episode 442978258 series 3582824
المحتوى المقدم من Irina Hollatz. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Irina Hollatz أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.

Message the show!

In this episode of WFM Unfiltered, host Irina Mateeva dives deep into the world of capacity planning with Adriana Olteanu, the Manager of WFM Forecasting & Capacity Planning at Groupon. With nearly two decades of experience in customer service, banking, and workforce management, Adriana brings a wealth of knowledge, particularly in the often-overlooked area of capacity planning.

Throughout the episode, Adriana shares her journey from handling customer service in banks to leading WFM teams at Groupon. She highlights the importance of understanding the full picture, from knowing your team to translating complex data into actionable insights. Adriana also tackles the common challenge of pushback from senior stakeholders who often prioritize budgets over accurate forecasts. Her advice? Transparency, detailed analysis, and the ability to sell the benefits of workforce management to every level of the organization.

Listeners will learn how to build trust with senior stakeholders by presenting data-driven stories, the importance of weekly checks in capacity planning, and how to ensure every action aligns with the company's broader business strategy. Adriana’s insights are a must-listen for anyone involved in workforce management, offering practical tips on how to optimize resources, save money, and ultimately drive business success.

Ready to take your WFM strategy to the next level? Subscribe to our channel for more expert insights: https://www.youtube.com/@wfmunfiltered?sub_confirmation=1

Adriana on LinkedIn: https://www.linkedin.com/in/adriana-olteanu-3612a247

Thanks for listening.
If you'd like to contact me about the show, you can email me HERE.
If you have questions about working with me on WFM projects and Consulting, you can find The RightWFM website HERE.
Please remember to subscribe and leave a review of you've enjoyed the show!

  continue reading

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