95. The Road to Zero Incidents: John Gordon on Preventative Incident Management

Ticket Volume - IT Podcast

In this episode of Ticket Volume, Matt Beran sits down with John Gordon, Senior VP of HP Managed Solutions Division, to explore how preventative Incident Management is reshaping IT operations. With a vision for zero-incident environments, John shares strategies to move from reactive problem-solving to proactive prevention, helping IT teams reduce downtime and improve user satisfaction.

Here’s a sneak peek:

1. Why zero incidents should be every IT team’s goal.

2. The role of telemetry and automation in proactive IT operations.

3. How redefining SLAs can drive a preventative mindset.

4. The challenge of measuring hidden ROI—and why it’s worth it.

5. Lessons from HP’s success with preventative strategies.

Tune in to learn how preventative Incident Management can transform your IT approach and hear actionable advice from one of the industry’s leading voices. Don’t forget to like, subscribe, and share your thoughts in the comments!