94. Optimizing Service Management for higher education: Insights with Vicki Rogers

Ticket Volume - IT Podcast

Optimizing Service Management in higher education with Vicki Rogers

In this episode of Ticket Volume, Matt Beran sits down with Vicki Rogers, Director of Service Management at Georgia Tech, to explore the unique challenges and opportunities of service management in higher education. From fostering a community of practice across 26 institutions to leveraging data for driving change, Vicki shares her journey of collaboration, leadership, and people-first strategies.

Here’s a sneak peek:

1. How to build a grassroots network for IT collaboration.

2. The importance of data in advocating for IT improvements.

3. Balancing diverse stakeholder needs in higher education IT.

4. Strategies for smaller institutions with limited resources.

5. Why humility and relationships are key to driving organizational change.

Tune in for an inspiring conversation packed with actionable insights for IT leaders and service management pros. Don’t forget to like, subscribe, and share your thoughts—we’d love to hear from you!