Leadership and Onboarding for Retail Success with Mark Wagner

The Footwear Retailer

In this episode, Pete Mohr speaks with Mark Wagner, a sixth-generation retailer and HR Director at Shoe Fly, about how to lead and scale a successful retail business. Learn how Mark integrates legacy with innovation, creates impactful onboarding processes, and aligns his team for sustainable growth.

Key Takeaways:
• How multi-generational leadership shapes business growth.
• Building a scalable onboarding process with digital tools like LearnWorlds.
• Why accountability and structured communication are vital for scaling retail success.

Guest and Host Information:
→ Follow Mark Wagner and Shoe Fly for more insights:
IG: @wagnershoespgh
FB: Wagner Quality Shoes
Website: Shoe Fly Website
→ Follow Pete Mohr for updates: @TheFootwearRetailer
→ Access more episodes and resources: TheFootwearRetailer.com

Action Step:
Evaluate your current onboarding and accountability processes to identify one area to improve. Small changes can have a big impact on your team and business success.

Join the Conversation:
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