Stefan Moritz - Are We Ready for Experiences Co-created with AI?

The Experience Designers

In this episode, we explore Stefan's career journey, sparked by an epiphany during a friend's 50th birthday in Italy.

This experience led him to prioritize quality over quantity in his work. Stefan shares his approach to restructuring his workload by focusing on fewer projects, which fosters creativity and personal growth.

The discussion explores how AI can transform work dynamics, emphasizing the importance of intentionality, collaboration, and leadership. Highlighting AI's potential to enhance human capabilities and create meaningful work experiences, along with the significance of self-awareness and social sustainability in modern workplaces.

00:00 Welcome and Introduction
00:21 The Mosaic Career Metaphor
00:56 Moments of Clarity and Self-Experimentation
01:32 AI and Leadership
02:32 Reimagining Work and Life Balance
05:37 Failures and Learnings
08:52 The Human Experience and AI
16:26 Leadership and AI Integration
36:08 Setting Guardrails for AI Integration
36:19 AI in Blue Collar Jobs
37:56 AI in Customer Support and Beyond
39:05 Personal Experiences with AI
43:03 The Impact of AI on Work and Society
54:43 Future Leadership in an AI Context
01:02:44 Final Reflections and Closing Thoughts

Stefan's Bio & links:

Stefan is a hands-on visionary and globally recognized thought leader in service design, innovation, and the future of work. With over 20 years of international experience, he has held senior leadership roles at global companies, award-winning agencies, and McKinsey. He works as fractional Head of Innovation at Max Matthiessen, a leading Nordic pension, insurance and wealth management company with 135 year history as one of the most trusted brands embarking on an exciting journey.

Known for his ability to translate complex challenges into human-centered strategies, Stefan works across industries to help organizations empower employees, create thriving cultures, and deliver standout customer experiences. His work blends service design with systems thinking, leadership development, and emerging technologies like AI to unlock new pathways for growth and transformation.

Stefan has advised governments, public sector organizations, and iconic global brands including IKEA, LEGO, Ericsson, Amex, Nordea, Disney, and adidas. He is passionate about guiding organizations to not only design better services—but to design better futures.

Stefan Moritz {LinkedIn}
Website: https://www.stefan-moritz.com/

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