How to Build Impactful Rapport With Your Clients

The Digital Project Manager

Trust isn’t free—especially when you inherit a project that's completely off the rails. But instead of going in guns blazing, what if you could build trust with authenticity and strategic partnership?

Galen Low sits down with Melissa Morris, founder of Agency Authority, to discuss practical strategies for establishing trust, improving collaboration, and proving your value as a strategic partner. Whether you’re struggling with client rapport or looking to refine your approach, this conversation will give you the tools to strengthen relationships and keep your projects on track.

Resources from this episode:

• Join DPM Membership
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Melissa on LinkedIn
• Check out Agency Authority
• Book a free discovery call with Melissa

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1. How to Build Impactful Rapport With Your Clients (00:00:00)

2. Navigating Client Frustrations (00:02:15)

3. Scaling Your Agency Sustainably (00:08:17)

4. The Ice Cream Shop Success Story (00:11:06)

5. Tips for New Project Managers (00:15:29)

6. Balancing Good Cop and Bad Cop as a Project Manager (00:19:33)

7. Building Client Rapport with Thoughtfulness (00:24:44)

8. Client Relationship Management & Budgeting (00:28:51)

9. Firing a Client: Process & Considerations (00:31:01)

10. Understanding and Adapting to Client Nuances (00:34:16)