))
The art of language | Richard Blank
Manage episode 446345360 series 3577614
المحتوى المقدم من Lifetime Value Media. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Lifetime Value Media أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Episode 123: Amidst an AI surge, Richard Blank believes in language more than ever.
⏱️ Timestamps:
00:00:00 - Intro
00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica
00:02:14 - Gamification and creating a fun work culture
00:04:45 - Proactive vs. reactive: The call center approach
00:05:38 - Why Costa Rica? The appeal of a nearshore BPO
00:06:00 - Language, cultural nuances, and the home run close
00:07:05 - The irreplaceable human touch in customer support
00:10:55 - Speech craft: The art and strategy of communication
00:12:42 - Wrapping up: Time to make this a series!
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Richard Blank:
Richard's LinkedIn: https://www.linkedin.com/in/costaricascallcenter/
100 حلقات
مشاركة
