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70. The State of Customer Success 2024 - A Fight for Survival
Manage episode 401305969 series 3416195
المحتوى المقدم من Vanessa Lucero and Services Industry Association. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Vanessa Lucero and Services Industry Association أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Join us in the latest episode of TECHtonic, where we dive into the world of customer success with Thomas Lah and Stephen Fulkerson, VP of Customer Success Research at TSIA. In this episode, we explore how customer success can become a more effective channel for ensuring customer satisfaction and organizational success.
Thomas and Stephen analyze all aspects of customer success, including:
- Introducing the KORE score: Keeping Organizational Outcomes, Retention, Renewal, and References Excellent, as the all-in-one solution for organizational success.
- Streamlining customer success to better define success, break down silos, and foster collaboration with sales.
- The significance of evolving job titles, such as Renewal Specialists, and what that means for compensation metrics.
- How to effectively harness and utilize AI capabilities in customer engagements.
Don't miss out on this opportunity to learn how to empower your customer success organization with the essential tools required to survive in the uncertain future.
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