Box CPO Jessica Swank's 3-Pillar AI Framework

Talk Talent To Me

✍️ Episode Description

Jessica Swank didn’t set out to be a Chief People Officer—but when the opportunity found her, she said yes. Now CPO at Box, Jessica joins Rob to share her unconventional career journey and how she’s helping lead the company into its next era as an AI-first organization. She explains why AI is more about change management than tech, what it means to build cross-functional partnerships that work, and why every Boxer (even the CEO) has to pass an AI quiz. Jessica also reveals how Box rolled out an internal AI agent that writes job descriptions in seconds, and why “return on time” is her new favorite metric. Plus: a cameo from Jeep, her 7-year-old’s favorite GPT agent.

📌 Key Takeaways

• Jessica’s journey from recruiter to Chief People Officer

• Why she nearly said no to the CPO role at Box

• What it’s really like to lead HR during a global shutdown

• How Box is approaching AI as a cross-functional, people-first initiative

• Why HR should lead AI strategy—not just adoption

• Box’s three-pillar framework for AI: Optimize, Elevate, Amplify

• The ROI of AI? Try ROT—Return on Time

• How Box built an AI agent that drafts JDs from intake calls

• Why every employee at Box is required to pass an AI enablement course

• How to grow with a company instead of being outgrown by it

• Why “get comfortable being uncomfortable” is still the best career advice

🔗 Links

Jessica Swank on LinkedIn

LHH Recruitment Solutions

A Beautiful Working World

A Soundbeam Studios Production