Stop Thinking Your Team Should Just Know—Set These Clear Expectations Instead

Small But Mighty Agency: Win clients and build better networks for marketing and consulting agencies

If you've ever caught yourself thinking, “My team should just know what to do” or “Why can’t my team read my mind?”—this episode is for you.

The truth is, unspoken expectations lead to missed deadlines, miscommunication, and frustration on all sides. But there’s a better way to make your expectations so crystal clear that your team knows exactly what needs to be done—without the guesswork?

Today, I’m joined by Kendra Johnson, leadership development specialist and founder of The Venned Group to noodle on one of my favourite topics, communication and leadership.

We’re going to break down why unclear expectations hold teams back—and how to fix it.

In this episode, we’re diving into:

• The biggest mistakes leaders make when setting expectations (and how to avoid them)
• How to create alignment so your team understands exactly what success looks like
• The difference between expectations and benchmarks—and why both matter
• Practical strategies to communicate expectations clearly and get your team fully bought in

If you want to spend less time micromanaging and more time seeing your team thrive, you won’t want to miss this conversation. Let’s get into it!

Connect with Kendra

LinkedIn: linkedin.com/in/kendrajeanjohnson

Website: vennedgroup.com

Resources & Links:

Find me on LinkedIn

Don’t forget our free build your Trust Equity Ecosystem mini-course today to grow your agency.

Join hundreds of agency owners receiving insights about growing and leading a small but mighty agency. As a bonus, get our free mini-course on building a Trust Equity Ecosystem, so you're not chasing clients and commanding premium rates.

Get the free newsletter and bonus free mini-course today.

Hey thank for hanging out with me at the Small But Mighty Podcast. If you enjoyed this episode it would mean the world to me if you hit the follow or subscribe button in your podcast app and share it with a friend. And I’ll see you on the next one.

Get the full show notes and more information here: https://audreyjoykwan.com/podcast/ep122
Podcast Edits by Lindsay Curtis