171. Getting Genuine Buy-in on Customer Service Expectations

Service Industry Success

المحتوى المقدم من Brian Harding. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Brian Harding أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.

12d ago 14:07

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Sometimes it’s harder to get genuine buy in on customer service expectations than getting buy in on expectations with the technical work we do.

We talk about how we must do this or that thing because it’s critical to providing the experience we want for our valued customers.

But there are challenges with getting a team of people to truly take these things - not related to the technical work we do - as seriously as they do the things that highlight their expertise.

Today I’ll share one of my favorite ways to get real buy in on doing the things we must do well, and have nothing to do with the technical work we perform.

Check out Brian's new group: Business TIPS!

For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitability

Learn more at: http://www.joinbusinesstips.com

Get more at: https://www.serviceindustrysuccess.com

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