From Zookeeping to HR Mastery: Katie Tanner's Insights on Empathy and Growth

Senior Care Academy - A Helperly Podcast

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Experience the journey of Katie Tanner, our guest whose path led her from zookeeping to head of HR at multiple firms.
Through her unique perspective, Katie uncovers the essential role empathy plays in effective HR management and shares her commitment to being an approachable ally for employees. Her insightful concept of "coaching up or coaching out" provides a fresh take on aligning individual growth with organizational culture.
Discover the intricacies of scaling a company from 11,000 to 35,000 employees in just two years without compromising staff morale or patient care. Katie shares her experiences with creative employee appreciation strategies that bypass bureaucratic hurdles, offering a playbook for those navigating rapid organizational growth. Our conversation delves into the high-stakes world of mergers and acquisitions, particularly in healthcare, where aligning cultures and maintaining transparent communication are crucial for success.
Join us as we unpack the critical role HR plays during organizational transitions, focusing on early involvement and proactive strategies to ensure workforce stability and satisfaction. Katie's firsthand experiences in the post-acute care sector shed light on the challenges and opportunities of moving between organizations of different sizes. This episode is a must-listen for anyone seeking to gain valuable insights into the complexities of healthcare and HR leadership, as well as practical advice on navigating similar challenges in their own professional journeys.

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1. HR Leadership and Culture Building (00:00:00)

2. Navigating HR Challenges During Rapid Growth (00:11:13)

3. HR Transitions (00:17:29)

4. Healthcare Insights and Valuable Experience (00:30:27)