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Aligning Sales, Revenue and Customer Success ft. Alex Farmer
Manage episode 392849685 series 3484312
المحتوى المقدم من ZapScale. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة ZapScale أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
The customer-facing teams work in silos.
This results in misaligned expectations between teams.
Result? The customer feels lost.
In this episode of the Scale Tale podcast, Mausmi Ambastha complaints to Alex Farmer CRO, Nezasa, as a CSM about
- Misaligned expectations between Sales and CS
- Ownership of the customer
- How can CSMs be monetarily compensated for their efforts?
- Should CS have a quota just like Sales does?
Timestamps
0:00 - Preview & Intro
2:49 - Difference in team culture within Nezasa
6:06 - Promoting CCOs to CRO roles
8:22 - Fairly compensating CSMs
15:15 - CS needs maturity as a function
16:12 - Applying sales methodologies to QBRs
18:12 - Communication gap between CS & Sales
19:32 - Success Plan for continuity
28:18 - Who owns the customer?
41:00 - Closing
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Connect with Alex on LinkedIn 👉 https://www.linkedin.com/in/alexanderfarmer/
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Connect with the podcast host Mausmi Ambastha on LinkedIn 👉 https://www.linkedin.com/in/mausmiambastha/
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