Skill 1: Win-Win – partners or opponents?

Resolve conflict: Everyone can win

Does conflict make you cringe? How can you turn your opponent into a problem-solving partner? This is the first of Conflict Resolution Network’s 12 skills approach to resolving conflicts constructively.
We've tested and refined these skills over many years to support you having better relationships at home, at work and in the community. And help you design much better solutions, too!

Our presenter is Helena Cornelius, a professional psychologist with a wealth of conflict resolving experience.

It's based on the book, Everyone Can Win, by Helena Cornelius, Shoshana Faire and Estella Cornelius. Christine James has joined the writing team for this audio series.

Our music is by Stewart D’Arrietta.

Visit the Conflict Resolution Network website headquarters for the accompanying online Certificate Course, Trainer's Manuals and extra reading at www.crnhq.org

فصول

1. Introduction (00:00:00)

2. Conflict clues: Levels of conflict (00:02:22)

3. Win-win: fight, flight, freeze (00:08:27)

4. Moving beyond reaction: flow (00:12:48)

5. Win-win strategy: go back to needs (00:18:44)

6. Drop your oppositional approach: AND not BUT (00:24:25)

7. Win-win challenges (00:30:29)

8. Summary (00:38:22)

9. 12 skills toolkit overview (00:40:09)

10. The program in context (Trainers) (00:44:00)