PurplePatch Lucy and Danielle: The Sales Leaders Playbook for FY25

Redefining Sales with Abbie White

Player FM - Internet Radio Done Right

تمت الإضافة منذ قبل four أعوام

المحتوى المقدم من Abbie White. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Abbie White أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.

This Is Woman's Work with Nicole Kalil

1
QUALIFIED: How Competency Checking and Race Collide at Work with Shari Dunn | 284 33:58

منذ 10 أيام33:58

التشغيل لاحقا

قوائم

إعجاب

احب

33:58

In this episode, we delve into the concept of being "qualified" in the workplace, examining who gets labeled as such, who doesn't, and the underlying reasons. We explore "competency checking"—the practice of scrutinizing individuals' abilities—and how it disproportionately affects underrepresented groups, often going unnoticed or unchallenged. Our discussion aims to redefine qualifications in a fair, equitable, and actionable manner. Our guest, Shari Dunn , is an accomplished journalist, former attorney, news anchor, CEO, university professor, and sought-after speaker. She has been recognized as Executive of the Year and a Woman of Influence, with her work appearing in Fortune Magazine, The Wall Street Journal, Ad Age, and more. Her new book, Qualified: How Competency Checking and Race Collide at Work , unpacks what it truly means to be deserving and capable—and why systemic barriers, not personal deficits, are often the real problem. Her insights challenge the narratives that hold so many of us back and offer practical solutions for building a more equitable future. Together, we can build workplaces and communities that don’t just reflect the world we live in, but the one we want to create. A world where being qualified is about recognizing the talent and potential that’s been overlooked for far too long. It’s not just about getting a seat at the table—it’s about building an entirely new table, one designed with space for all of us. Connect with Our Guest Shari Dunn Website& Book - Qualified: https://thesharidunn.com LI: https://www.linkedin.com/today/author/sharidunn TikTok: https://www.tiktok.com/@thesharidunn Related Podcast Episodes: How To Build Emotionally Mature Leaders with Dr. Christie Smith | 272 Holding It Together: Women As America's Safety Net with Jessica Calarco | 215 How To Defy Expectations with Dr. Sunita Sah | 271 Share the Love: If you found this episode insightful, please share it with a friend, tag us on social media, and leave a review on your favorite podcast platform! 🔗 Subscribe & Review: Apple Podcasts | Spotify | Amazon Music…

منذ عام واحد 54:11

MP3•منزل الحلقة

In this first episode of the Redefining Sales podcast's new season, we're diving deep into the world of prospecting with Lucy Lee, Director of PurplePatch: an enablement leader with a proven track record in sales enablement, coaching, and training, and Danielle Dacunha-Howarth, a sales leader with extensive experience in building high-performing sales teams.

Sharing their insights on what's working in prospecting, the biggest mistakes to avoid, and how to leverage AI and technology to optimise your sales efforts. Whether you're a seasoned sales professional or just starting out, this episode offers valuable advice to help you achieve your sales goals.

In this episode we unpack:

Discover the most effective prospecting strategies for today's sales environment.
Learn how to avoid common prospecting mistakes that can hinder your success.
Understand the role of AI and technology in modern sales prospecting.
Get tips on building a successful sales career, from early stages to leadership roles.
Gain insights into the future of Sales Enablement and its importance in driving sales performance.

Join us as we explore the latest trends, best practices, and common pitfalls in today's competitive sales landscape.

Check out:

► Lucy on LinkedIn: https://www.linkedin.com/in/lucy-lee-/

► Danielle on LinkedIn: https://www.linkedin.com/in/danielledh/

► Website: https://visitpurplepatch.com/

Follow Abbie on:

► LinkedIn: https://www.linkedin.com/in/abbiecwhite/

► Website: https://www.abbiewhite.com.au/

Follow Sales Redefined on:

► LinkedIn: https://www.linkedin.com/company/salesredefined/

► Subscribe to SMarketing Lowdown

► YouTube: https://www.youtube.com/@SalesRedefined

Enjoyed this episode and want more?

Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast

81 حلقات

#Entrepreneur #Business #Abbie White

PurplePatch Lucy and Danielle: The Sales Leaders Playbook for FY25

Redefining Sales with Abbie White

published منذ عام واحد

MP3•منزل الحلقة

In this episode we unpack:

Discover the most effective prospecting strategies for today's sales environment.
Learn how to avoid common prospecting mistakes that can hinder your success.
Understand the role of AI and technology in modern sales prospecting.
Get tips on building a successful sales career, from early stages to leadership roles.
Gain insights into the future of Sales Enablement and its importance in driving sales performance.

Join us as we explore the latest trends, best practices, and common pitfalls in today's competitive sales landscape.

Check out:

► Lucy on LinkedIn: https://www.linkedin.com/in/lucy-lee-/

► Danielle on LinkedIn: https://www.linkedin.com/in/danielledh/

► Website: https://visitpurplepatch.com/

Follow Abbie on:

► LinkedIn: https://www.linkedin.com/in/abbiecwhite/

► Website: https://www.abbiewhite.com.au/

Follow Sales Redefined on:

► LinkedIn: https://www.linkedin.com/company/salesredefined/

► Subscribe to SMarketing Lowdown

► YouTube: https://www.youtube.com/@SalesRedefined

Enjoyed this episode and want more?

Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast

81 حلقات

#Entrepreneur #Business #Abbie White

كل الحلقات

1
Vanessa Bennett: How Neuroscience Redefines Leadership and Growth 1:03:04

منذ 12 weeks1:03:04

1:03:04

In this episode, we’re joined by Vanessa Bennett, CEO and Co-Founder of Next Evolution Performance. Vanessa is a Performance Mastery Coach and knows what it takes to optimise performance without burning out. From neuroscience-backed productivity to actionable insights on high-performance cultures, Vanessa shares strategies that leaders and teams can execute. Vanessa uses her neuroscience expertise to help leaders optimise energy, productivity, and profitability. She has helped organisations add two hours of effective time per person per day which turn has unlocked exponential growth. In this episode we unpack: Practical strategies to optimise your day and reclaim hours by aligning tasks with energy peaks. How to lead with clarity to prevent cognitive drain within your teams. The impact of psychological safety and accountability in creating high-performance cultures. Neuroscience-backed tips to boost mental fitness and productivity, ensuring sustainable performance. Simple ways to combat overwhelm and structure your team for better workflows and reduced stress. Vanessa's final thoughts on creating small but impactful behavioural changes to lead a team towards sustainable success. Plus, her favourite actionable strategies to start making a difference today. If you’re looking to build a high-performance team in 2025, then check out REV UP—actionable revenue enablement for your sales and go-to-market teams. No fluff, just results. Upskill your talent with insights from world-class experts, live masterclasses, and proven strategies to accelerate growth. 🚀 Learn more here . Check out Vanessa: ► LinkedIn: https://www.linkedin.com/company/10846730 ► Website: https://nextevolutionperformance.com/ Connect with Abbie on: ► LinkedIn: https://www.linkedin.com/in/abbiecwhite/ ► Website: https://www.abbiewhite.com.au/ ► Subscribe to Sales REV UP Follow Sales Redefined on: ► LinkedIn: https://www.linkedin.com/company/salesredefined/ ► YouTube: https://www.youtube.com/channel/UCJ1X8auygoK3Gl77LC7a_zQ Enjoyed this episode and want more? Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast…

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Sales Bites with Tim Duggan: Work Backwards: Working Smarter and Living Better 15:42

منذ 13 weeks15:42

15:42

If you enjoyed this episode, I recommend you check out the full conversation with Tim Duggan, here: https://salesredefined.com.au/podcast/#/Season4-ep5 Tim Duggan is a bestselling author and thought leader, where he shares his groundbreaking insights on how the traditional work model is broken and offers practical solutions to achieve true work-life balance. We dive deep into the science behind working less to accomplish more, the growing impact of AI and technology on the future of work, and how to realign your career to reflect what really matters. In full episode, we delve into: Why the current work model is no longer effective How to break free from the burnout cycle. The benefits of working fewer hours How it can increase productivity and satisfaction. Strategies to integrate AI into your workflow without overwhelming yourself. How to align your career with your personal values to find lasting success and happiness. Whether you're a business leader or sales professional, this episode is packed with actionable takeaways that can help you transform the way you approach your work and life. Check out Tim: ► LinkedIn: https://www.linkedin.com/in/timduggan1/ ► Website: https://timduggan.com.au/ ► Get his book “Work Backwards”: https://timduggan.com.au/book/work-backwards/ Connect with Abbie on: ► LinkedIn: https://www.linkedin.com/in/abbiecwhite/ ► Website: https://www.abbiewhite.com.au/ ► Subscribe to Sales REV UP Follow Sales Redefined on: ► LinkedIn: https://www.linkedin.com/company/salesredefined/ ► YouTube: https://www.youtube.com/channel/UCJ1X8auygoK3Gl77LC7a_zQ Enjoyed this episode and want more? Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast…

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Sales Bites with Linda Thackray: Your Face Says It All: Micro and Habitual Expressions in Sales and Leadership 15:15

منذ 14 weeks15:15

15:15

If you enjoyed this episode, I recommend you check out the full conversation with Linda Thackray, here: https://salesredefined.com.au/podcast/#/Season4-ep4 Discover how this powerful technique can be applied in corporate and sales environments to improve communication, build stronger client relationships, and better internal team connection. In full episode, we unpack: How to interpret personality traits through face and body reading. How facial cues can help you improve communication and rapport in sales. Practical applications of psychosomatic therapy in corporate and leadership settings. How understanding facial zones reveals decision-making styles, emotional tendencies, and action-oriented behaviours. The impact of cosmetic procedures on personality presentation and confidence. Real-life examples of how face reading helped teams overcome conflicts and work more efficiently. A reading of Abbie’s face! Whether you’re a leader, salesperson, or someone curious about personal development, this episode will introduce you to the practical applications of face and body reading, and how it can transform your approach to work and life. Check out Linda: ► LinkedIn: https://www.linkedin.com/in/lindathackeray ► Website: https://www.thefaceandbodyinterpreter.com/ Connect with Abbie on: ► LinkedIn: https://www.linkedin.com/in/abbiecwhite/ ► Website: https://www.abbiewhite.com.au/ ► Subscribe to Sales REV UP Follow Sales Redefined on: ► LinkedIn: https://www.linkedin.com/company/salesredefined/ ► YouTube: https://www.youtube.com/channel/UCJ1X8auygoK3Gl77LC7a_zQ Enjoyed this episode and want more? Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast…

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Sales Bites with Regan Barker: How Do Professional Services Adapt to Insights Behaviour? 15:54

منذ 15 weeks15:54

15:54

If you enjoyed this episode, I recommend you check out the full conversation with Regan Barker, here: https://salesredefined.com.au/podcast/#/Season4-ep3 Regan Barker, Head of Revenue Operations at Grant Thornton. Regan’s all about making sales strategies practical and effective for organisations, combining data-driven insights with a no-nonsense approach to achieve real growth. At the core of her work is building high-performing teams, fostering a culture of alignment, engagement, and innovation. Regan’s approach focuses on setting ambitious yet clear goals and blending them with fresh ideas to drive success. Beyond the boardroom, Regan mentors aspiring leaders, helping them build confidence and excel in their careers. She’s also a self-proclaimed ‘mediocre adventurer,’ finding joy in the outdoors whenever she can. In full episode, we delve into: How to build sales capability for professional services. The unique challenges of sales in professional services. Lessons professional services can learn from other industries. Making sales accessible to professionals like lawyers and accountants who may feel it’s not their job. Overcoming the barrier of proactive sales versus billable hours and KPIs. How to make sales strategies practical and actionable. Choosing the right tech stack for success (tune in to see what tools we recommend!) Check out Regan: ► LinkedIn: https://www.linkedin.com/in/reganbarker/ ► Website: Connect with Abbie on: ► LinkedIn: https://www.linkedin.com/in/abbiecwhite/ ► Website: https://www.abbiewhite.com.au/ ► Subscribe to Sales REV UP Follow Sales Redefined on: ► LinkedIn: https://www.linkedin.com/company/salesredefined/ ► YouTube: https://www.youtube.com/channel/UCJ1X8auygoK3Gl77LC7a_zQ Enjoyed this episode and want more? ►Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast…

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Sales Bites with Dr Kristy Goodwin: Rebooting your Human OS with Micro-Habits 16:33

منذ 16 weeks16:33

16:33

If you enjoyed this episode, I recommend you check out the full conversation Dr. Kristy, which you can find here: https://salesredefined.com.au/podcast/#/Season4-ep2 Dr Kristy Goodwin, a Neuro-Performance Scientist who simplifies the science of powering up our performance in the digital world. Dr. Kristy empowers people to live what she calls ‘high-res’ versions of their lives. Kristy, the author of Dear Digital, We Need to Talk and Raising Your Child in a Digital World, is known as a ‘pracademic’ for her ability to translate cutting-edge research into practical strategies that boost productivity and enhance wellbeing in our ‘always-on’ digital landscape. Dr Kristy has worked with both large and small organisations, helping employees, leaders, and teams achieve peak performance in their professional and personal lives. By working with what she calls the Human Operating System (hOS)—our brains and bodies. In the full episode we unpack: The 3 pillars for human performance How to avoid the Success Tax How to get a powered-up version of you What is FQ and why it’s crucial How to build stress tolerance and why it matters Wearables and metrics to track The business case for human performance and hard results Tune in to learn how to optimise your performance and achieve your best self in today’s digitally demanding world. Check out Dr. Kristy: ► LinkedIn: https://www.linkedin.com/in/dr-kristy-goodwin/ ► Website: http://www.drkristygoodwin.com/ Follow Abbie on: ► LinkedIn: https://www.linkedin.com/in/abbiecwhite/ ► Website: https://www.abbiewhite.com.au/ Follow Sales Redefined on: ► LinkedIn: https://www.linkedin.com/company/salesredefined/ ► Subscribe to SMarketing Lowdown ► YouTube: https://www.youtube.com/@Abbie_White Enjoyed this episode and want more? Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast…

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Sales Bites with Lucy and Danielle: The Playbook: Feeling “Tool Overwhelmed”? 13:55

منذ 17 weeks13:55

13:55

If you enjoyed this episode, I recommend you check out the full conversation with Lucy and Danielle, which you can find here: https://salesredefined.com.au/podcast/#/Season4-ep1 Lucy Lee, Director of PurplePatch: A seasoned sales professional with a proven track record in sales enablement, coaching, and training. Danielle Dacunha-Howarth, owner and Managing Director of PurplePatch: A sales expert with extensive experience in building high-performing sales teams and implementing effective sales strategies. Sharing their insights on what's working in prospecting, the biggest mistakes to avoid, and how to leverage AI and technology to optimise your sales efforts. Whether you're a seasoned sales professional or just starting out, this episode offers valuable advice to help you achieve your sales goals. In the full episode we unpack: Discover the most effective prospecting strategies for today's sales environment. Learn how to avoid common prospecting mistakes that can hinder your success. Understand the role of AI and technology in modern sales prospecting. Get tips on building a successful sales career, from early stages to leadership roles. Gain insights into the future of Sales Enablement and its importance in driving sales performance. Join us as we explore the latest trends, best practices, and common pitfalls in today's competitive sales landscape. Check out: ► Lucy on LinkedIn: https://www.linkedin.com/in/lucy-lee-/ ► Danielle on LinkedIn: https://www.linkedin.com/in/danielledh/ ► Website: https://visitpurplepatch.com/ Follow Abbie on: ► LinkedIn: https://www.linkedin.com/in/abbiecwhite/ ► Website: https://www.abbiewhite.com.au/ Follow Sales Redefined on: ► LinkedIn: https://www.linkedin.com/company/salesredefined/ ► Subscribe to SMarketing Lowdown ► YouTube: https://www.youtube.com/@Abbie_White Enjoyed this episode and want more? Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast…

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Phil Cleary: Adaptive Behaviours: Rewriting the Sales DNA 23:55

منذ 18 weeks23:55

23:55

In this episode of Redefining Sales , featuring a replay of our webinar The Sales Crossroads: Evolution or Extinction, we revisit an inspiring session with Phil Cleary, Sales Leader Excellence Coach at Salesforce. Phil works closely with leaders to help them master essential sales tactics, from remote and social selling to utilising data and new tools effectively. Known for his deep understanding of sales disruption and adaptive behaviour, Phil empowers teams to navigate evolving landscapes with strategies that foster resilience and competitive edge. He brings insights from models like the "JOLT" method and frameworks such as the "Trust Equation," making him a trusted advisor for organisations striving for sustainable success in today’s fast-paced sales environment. We explore: Staying ahead in sales by mastering remote and social selling and aligning with customer technology trends. Applying the "JOLT" method to help clients move past indecision, focusing on trust and reducing perceived risks. Discover ways to drive team buy-in with clear communication, role modeling, and a structured accountability framework. Learn how to use the "Trust Equation" to boost team performance and client confidence. Ready to level up your sales strategy? Dive into this episode and explore our podcast library for more expert insights and practical advice to enhance your sales skills. Check out Phil: ► LinkedIn: https://www.linkedin.com/in/clearyphil/ Connect with Abbie on: ► LinkedIn: https://www.linkedin.com/in/abbiecwhite/ ► Website: https://www.abbiewhite.com.au/ ► Subscribe to Sales REV UP ► Join REV UP waitlist: https://salesredefined.com.au/rev-up/ Follow Sales Redefined on: ► LinkedIn: https://www.linkedin.com/company/salesredefined/ ► YouTube: https://www.youtube.com/channel/UCJ1X8auygoK3Gl77LC7a_zQ Enjoyed this episode and want more? Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast…

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Alana Brittain: The Sales Evolution: Survival of the Fittest 27:32

منذ 19 weeks27:32

27:32

In this episode of Redefining Sales , we’re excited to share a replay of the first session of our popular The Sales Crossroads: Evolution or Extinction webinar series! We look back on our conversation with Alana Brittain, APAC Sales Leader at LinkedIn, who brings over 15 years of sales expertise and a reputation for building high-performing teams. Alana shares her inspiring journey from her early start in sales at her family’s delicatessen to leading a team of talented sales professionals at one of the world’s most influential tech companies. Her story embodies purpose, passion, and an unwavering commitment to fostering a thriving sales culture. Throughout this conversation, Alana unpacks the strategies that make her teams excel, from prioritising grit and curiosity to balancing operational excellence with creative problem-solving. Outside of work, she’s kept busy by her three young children, cheering for the Swans, and indulging in her love for books and live music. Tune in as we explore: Discover the transformative power of generative AI and why Millennials and Gen Z are the decision-makers to watch. Learn Alana’s tips for cutting through digital noise and making each customer interaction count. Why connecting beyond the primary decision-maker can dramatically increase your chances of closing deals. Understand how LinkedIn prioritises high-potential accounts and uses AI to unlock productivity and customer insights. Find out how different generations prefer to connect and why offering diverse communication channels is essential in today’s sales environment. The importance of upskilling and staying agile as technology and customer needs evolve rapidly. Learn why the focus has moved to meaningful connections and how quality over quantity is the new sales mantra. Whether you’re a seasoned sales leader or just starting your journey, this episode offers practical insights and strategies to elevate your sales game and build long-lasting client relationships. Tune in for an inspiring conversation with Alana Brittain that could redefine how you approach sales in today’s digital world! Check out Alana: ► LinkedIn: https://www.linkedin.com/in/alanabrittain/ Connect with Abbie on: ► LinkedIn: https://www.linkedin.com/in/abbiecwhite/ ► Website: https://www.abbiewhite.com.au/ ► Subscribe to Sales REV UP Follow Sales Redefined on: ► LinkedIn: https://www.linkedin.com/company/salesredefined/ ► YouTube: https://www.youtube.com/channel/UCJ1X8auygoK3Gl77LC7a_zQ Enjoyed this episode and want more? Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast…

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Darren Fleming: Mindset Mastery 1:51:01

منذ 20 weeks1:51:01

1:51:01

In this Redefining Sales podcast episode, we have Darren Fleming, a world-renowned behavioural scientist, peak performance specialist, and the brilliant author behind the empowering book, "MINDSET MASTERY." Darren shares his expertise and insights, drawing from his extensive experience working with major Australian and international companies. With an unwavering passion for helping people break free from self-imposed limitations, Darren empowers individuals to overcome obstacles, achieve remarkable results, and do so with greater ease and efficiency. Discover why global giants like CISCO, Caterpillar, Komatsu, and many others have turned to Darren Fleming to transform their performance. Brace yourself for an eye-opening discussion that will revolutionise your mindset and equip you with the tools to achieve more than ever before. Get ready to embark on a journey of mindset mastery and unlock your full potential. What you’ll get from this conversation: Discover the key principles that underpin sustained excellence and extraordinary achievements. Practical tips and methods for achieving optimal focus and efficiency. Effective strategies to navigate challenges and achieve your goals without relying solely on willpower. Exploring mindfulness practices and mindset shifts that promote inner calmness. Discussing strategies for integrating mindset mastery principles within organisations. Join us as we delve into these captivating topics, gaining insights and strategies to elevate our performance, cultivate inner peace, and embark on a transformative journey of personal and professional growth. Get ready for an episode that will empower you to unlock your true potential! Check out Darren: ► Website: https://www.darrenfleming.com.au/ ► LinkedIn: https://www.linkedin.com/in/darrenfleming/ ► Twitter: https://twitter.com/DarrenFleming ► Buy Darren’s book “Mindset Mastery - Do less. Achieve more.” : https://mindsetmastery.safechkout.net/ordermm Connect with Abbie on: ► LinkedIn: https://www.linkedin.com/in/abbiecwhite/ ► Website: https://www.abbiewhite.com.au/ ► Subscribe to Sales REV UP: https://www.linkedin.com/newsletters/the-smarketing-lowdown-6885775832556605440/ ► YouTube: https://www.youtube.com/channel/UCJ1X8auygoK3Gl77LC7a_zQ Follow Sales Redefined on: ► LinkedIn: https://www.linkedin.com/company/salesredefined/ Enjoyed this episode and want more? Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast…

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Glin Bayley: The Negotiation Playbook 56:39

منذ 21 weeks56:39

56:39

In this episode of the Redefining Sales podcast, we’re thrilled to welcome Glin Bayley, known as The Value Negotiator . Glin isn’t just a negotiation expert—she’s also a non-executive board director, self-leadership coach, author, and speaker on a mission to help the world craft more valuable agreements. With a career that includes training executives at companies like Unilever, Arnott’s, Lactalis, Lendlease, and Woolworths, Glin brings a wealth of experience and a unique approach to negotiation. Her philosophy? It's not just about what you do, but who you become in the process that truly unlocks success. This mindset drives her passion for helping others create value in their personal and professional lives. In this episode, we explore: Why everyone should learn negotiation skills The Value Method for effective negotiation How men and women approach negotiation differently The impact of AI on negotiation and how you can use AI today Tips on where to start when developing your negotiation skills Understanding value beyond just price in a negotiation Join us for an insightful conversation with Glin Bayley, and discover practical strategies to enhance your negotiation skills and create value in every agreement. Check out Glin: ► LinkedIn: https://www.linkedin.com/in/glinbayley/ ► Website: https://www.thevaluenegotiator.com/ ► The Negotiation Playbook: https://www.thevaluenegotiator.com/playbook Connect with Abbie on: ► LinkedIn: https://www.linkedin.com/in/abbiecwhite/ ► Website: https://www.abbiewhite.com.au/ ► Subscribe to Sales REV UP Follow Sales Redefined on: ► LinkedIn: https://www.linkedin.com/company/salesredefined/ ► YouTube: https://www.youtube.com/channel/UCJ1X8auygoK3Gl77LC7a_zQ Enjoyed this episode and want more? Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast…

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Jaquie Scammell: The 5D of Exceptional Customer Service 55:51

منذ 22 weeks55:51

55:51

In this episode of the Redefining Sales podcast, we're excited to have Jaquie Scammell, Australia’s leading expert in Customer Service, a sought-out speaker, author, Founder and CEO of ServiceQ, helping organisations reimagine the future of service through mindsets and behaviours. Her work is based not just on theory but also 35 years of customer service experience translated to practical tools for individuals to take and apply. Jaquie is passionate about developing service leaders and partnering with organisations to ignite transformative customer service behaviours that stick. In this episode, we delve into: How every part of your business impacts the customer experience. Jaquie's five dimensions of service framework for delivering exceptional customer service. Practical steps that any organisation can implement to raise their service standards. Explore how AI and automation are reshaping service, and how to maintain the human touch in the digital age. Tips for getting started on improving your business’s customer service. Learn how to maintain consistency and quality across large organisations and multi-site operations. Whether you're a small business or a large organisation, this episode is packed with actionable steps to take your customer service to the next level. ►5D Leadership Diagnostic: https://servicemastery.serviceq.co/5dleadership Check out Jaquie: ► LinkedIn: https://www.linkedin.com/in/jaquiescammell/ ► Website: https://jaquiescammell.com/ ► Book Weblink: https://5dservice.com.au/ ► Instagram: www.instagram.com/jaquiescammellofficial/ Connect with Abbie on: ► LinkedIn: https://www.linkedin.com/in/abbiecwhite/ ► Website: https://www.abbiewhite.com.au/ ► Subscribe to Sales REV UP Follow Sales Redefined on: ► LinkedIn: https://www.linkedin.com/company/salesredefined/ ► YouTube: https://www.youtube.com/channel/UCJ1X8auygoK3Gl77LC7a_zQ Enjoyed this episode and want more? Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast…

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Tim Duggan: Work Backwards: Why you need to reverse your thinking 1:01:22

منذ 23 weeks1:01:22

1:01:22

In this episode of the Redefining Sales podcast, we're excited to welcome back Tim Duggan, bestselling author and thought leader, to discuss his new book, Work Backwards. Work Backwards challenges our thinking in all the right ways. As Tim shares, something’s about to break, and if we don’t change direction soon, it’s going to be us. Tim gives highly practical ways to reverse our thinking to live and work better. It doesn’t matter in which industry or where: too many of us are overworked, disengaged and apprehensive about the future of work. In his life-affirming new book, bestselling author and founder Tim Duggan argues that we approach work and life the wrong way around. In this podcast we unpack Tim’s Indepth research and findings which question the way we traditionally work. In this episode, we delve into: Why the current work model is no longer effective How to break free from the burnout cycle. The benefits of working fewer hours How it can increase productivity and satisfaction. Strategies to integrate AI into your workflow without overwhelming yourself. How to align your career with your personal values to find lasting success and happiness. Whether you're a business leader or sales professional, this episode is packed with actionable takeaways that can help you transform the way you approach your work and life. Check out Tim: ► LinkedIn: https://www.linkedin.com/in/timduggan1/ ► Website: https://timduggan.com.au/ ► Get his book “Work Backwards”: https://timduggan.com.au/book/work-backwards/ Connect with Abbie on: ► YouTube: https://www.youtube.com/channel/UCJ1X8auygoK3Gl77LC7a_zQ ► LinkedIn: https://www.linkedin.com/in/abbiecwhite/ ► Website: https://www.abbiewhite.com.au/ ► Subscribe to our LinkedIn weekly insights with the Sales REV UP Follow Sales Redefined on: ► LinkedIn: https://www.linkedin.com/company/salesredefined/ Enjoyed this episode and want more? Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast…

1
Linda Thackeray: The Little-known Super Skill that Boosts Sales and Relationships 49:34

منذ 24 weeks49:34

49:34

In this episode of Redefining Sales, we’re joined by Linda Thackeray, a psychosomatic therapist and expert in face and body interpretation. Linda is the Director and Founder of The Face and Body Interpreter. Linda takes us on a journey into the fascinating world of face reading, explaining how our facial structures, expressions, and body language reveal deeper insights into our personalities, emotions, and behaviours. Linda does a live reading of Abbie during this episode to bring the learning to life! Discover how this powerful technique can be applied in corporate and sales environments to improve communication, build stronger client relationships, and better internal team connection. In this episode, we unpack: How to interpret personality traits through face and body reading. How facial cues can help you improve communication and rapport in sales. Practical applications of psychosomatic therapy in corporate and leadership settings. How understanding facial zones reveals decision-making styles, emotional tendencies, and action-oriented behaviours. The impact of cosmetic procedures on personality presentation and confidence. Real-life examples of how face reading helped teams overcome conflicts and work more efficiently. A reading of Abbie’s face! Whether you’re a leader, salesperson, or someone curious about personal development, this episode will introduce you to the practical applications of face and body reading, and how it can transform your approach to work and life. Check out Linda: ► LinkedIn: https://www.linkedin.com/in/lindathackeray ► Website: https://www.thefaceandbodyinterpreter.com/ Connect with Abbie on: ► LinkedIn: https://www.linkedin.com/in/abbiecwhite/ ► Website: https://www.abbiewhite.com.au/ ► Subscribe to Sales Rev Up for more sales insights every Wednesday: https://www.linkedin.com/newsletters/sales-rev-up-6885775832556605440/ Follow Sales Redefined on: ► LinkedIn: https://www.linkedin.com/company/salesredefined/ ► YouTube: https://www.youtube.com/channel/UCJ1X8auygoK3Gl77LC7a_zQ Enjoyed this episode and want more? ►Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast…

1
Regan Barker: What's Killing Your Sales? Professional Services Edition 1:00:00

منذ 25 weeks1:00:00

1:00:00

In this episode of the Redefining Sales podcast, we’re joined by Regan Barker, Head of Revenue Operations at Grant Thornton. Regan’s all about making sales strategies practical and effective for organisations, combining data-driven insights with a no-nonsense approach to achieve real growth. At the core of her work is building high-performing teams, fostering a culture of alignment, engagement, and innovation. Regan’s approach focuses on setting ambitious yet clear goals and blending them with fresh ideas to drive success. Beyond the boardroom, Regan mentors aspiring leaders, helping them build confidence and excel in their careers. She’s also a self-proclaimed ‘mediocre adventurer,’ finding joy in the outdoors whenever she can. In this episode, we delve into: How to build sales capability for professional services. The unique challenges of sales in professional services. Lessons professional services can learn from other industries. Making sales accessible to professionals like lawyers and accountants who may feel it’s not their job. Overcoming the barrier of proactive sales versus billable hours and KPIs. How to make sales strategies practical and actionable. Choosing the right tech stack for success (tune in to see what tools we recommend!) If you're looking to innovate your sales and go-to-market strategies, tune in to hear Regan’s insights on sales transformation and leadership development. Check out Regan: ► LinkedIn Connect with Abbie on: ► LinkedIn ► Website ► Subscribe to Sales REV UP Follow Sales Redefined on: ► LinkedIn ► YouTube Enjoyed this episode and want more? Redefining Sales Podcast Playlist…

1
Dr Kristy Goodwin: A Powered-Up Version of YOU! 1:07:28

منذ 26 weeks1:07:28

1:07:28

In this episode of the Redefining Sales podcast we are joined by Dr Kristy Goodwin, a Neuro-Performance Scientist who simplifies the science of powering up our performance in the digital world. Kristy empowers people to live what she calls ‘high-res’ versions of their lives. Kristy, the author of Dear Digital, We Need to Talk and Raising Your Child in a Digital World, is known as a ‘pracademic’ for her ability to translate cutting-edge research into practical strategies that boost productivity and enhance wellbeing in our ‘always-on’ digital landscape. In this episode we unpack: The 3 pillars for human performance How to avoid the Success Tax How to get a powered-up version of you What is FQ and why it’s crucial How to build stress tolerance and why it matters Wearables and metrics to track The business case for human performance and hard results Dr Kristy has worked with both large and small organisations, helping employees, leaders, and teams achieve peak performance in their professional and personal lives. By working with what she calls the Human Operating System (hOS)—our brains and bodies. Tune in to learn how to optimise your performance and achieve your best self in today’s digitally demanding world. Check out Dr. Kristy: ► LinkedIn: https://www.linkedin.com/in/dr-kristy-goodwin/ ► Website: http://www.drkristygoodwin.com/ Follow Abbie on: ► LinkedIn: https://www.linkedin.com/in/abbiecwhite/ ► Website: https://www.abbiewhite.com.au/ Follow Sales Redefined on: ► LinkedIn: https://www.linkedin.com/company/salesredefined/ ► Subscribe to Sales REV UP ► YouTube: https://www.youtube.com/channel/UCJ1X8auygoK3Gl77LC7a_zQ Enjoyed this episode and want more? Redefining Sales Podcast Playlist: https://tinyurl.com/Redefining-Sales-Podcast…

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Redefining Sales with Abbie White « » PurplePatch Lucy and Danielle: The Sales Leaders Playbook for FY25

PurplePatch Lucy and Danielle: The Sales Leaders Playbook for FY25

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Redefining Sales with Abbie White « »
PurplePatch Lucy and Danielle: The Sales Leaders Playbook for FY25