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Reading Between the Clicks - User Actions Speak Louder Than Survey Responses
Manage episode 390326814 series 3448436
المحتوى المقدم من Asif Rehmani. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Asif Rehmani أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Do you enjoy filling out surveys? Most of you will say no.
Yet we still expect our employees to fill out surveys to provide us feedback or input on something "we" care about.
Why would they do that? What's in it for them?
Surveys don't usually get filled out until an employee gets super frustrated and starts ranting about their issues on a survey.
There's a better way to truly understand our knowledge workers to be able to properly support them.
That's the topic of this episode - using user behavioral analytics to empathize, understand and provide solutions for our employees.
Result: better retention of employees and a happier workforce.
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