Our transformation journey and unleashing the power of AI and automation - Interview with Shelia Anderson of Aflac

Punk CX with Adrian Swinscoe

Today’s interview is with Shelia Anderson, the Chief Information Officer (CIO) at Aflac, a Fortune 500 company that provides insurance and financial protection to millions of policyholders and customers through its subsidiaries in the U.S. and Japan.

I met Shelia as part of a recent trip to Pegaworld iNspire held in Las Vegas. Shelia delivered one of the keynotes on the main stage and was talking about Aflac's journey and how they have unleashed the power of Pega AI and automation.

After her keynote, I sat down with Shelia for a quick chat for the podcast.

By the way, you can watch Shelia’s keynote and all of the talks from Pegaworld on-demand here.

This interview follows on from my recent interview – The messy middle of customer service revisited – Interview with Michael Ramsey of ServiceNow – and is number 473 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.