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E2: Jana Soppa, parcelLab's Head of Carrier Integration
Manage episode 401927378 series 3549895
المحتوى المقدم من parcelLab. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة parcelLab أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
In today's episode, we're joined by Jana Soppa, Head of Carrier Integration at parcelLab.
Listen now as host Angus Knights talks to Jana about her time working as a Returns Leader at Decathlon, the challenges of scaling logistics in a fast-growing business, how to shift your mindset from thinking about processes to experience, and her advice on how retailers, carriers and software vendors can work together to create a lasting experience for their customers.
Music: "Bill Dithers" by Dan Moross
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Follow us to learn about all things post-purchase experience:
فصول
1. Introduction (00:00:00)
2. Jana's journey to Decathlon (00:01:13)
3. How returns were handled at Decathlon, the introduction of marketplaces, and why they started to think about post-purchase experience (00:06:44)
4. First interaction with parcelLab, how that led to Jana working here, and what the Carrier team does (00:22:13)
5. How retailers, carriers and software vendors can work together to create a lasting customer experience (00:29:12)
6. Current market challenges and trends (00:33:56)
7. Future trends (00:38:57)
8. How to collaborate with Jana (00:43:07)
9. Closing remarks (00:44:38)
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