#162 - Get Your Techs to Close More Tickets: How We Built Confidence, Boosted Sales, and Cut Stress

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

In a world where customer expectations are higher than ever, the success of your HVAC or plumbing business hinges on one thing: a well-trained team. Jack and John are here to show you how to make it happen.
Drawing on their experience and dynamic insights, they reveal the secrets to creating training programs that don’t just do the job — but transform how you do business. From onboarding new hires to advanced technical and sales tips, they break down the steps to building high-performance teams.
Special Thanks to Avoca

Looking to train your call center and improve technician performance? Avoca AI is here to help your team identify existing issues, improve call quality, and drive results from start to finish.
Click here to schedule your demo today.

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

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1. Introduction (00:00:00)

2. Technician Training 101 (00:01:30)

3. Starting a Training Program (00:04:10)

4. Weekly Training and Structure (00:07:55)

5. Importance of Numbers and Metrics (00:09:35)

6. Training Behaviours and Measuring Outcomes (00:12:03)

7. Overcoming Objections (00:13:49)

8. Adding Value to Training Sessions (00:16:20)

9. Training Frequency and Consistency (00:19:02)

10. 1-1 Training Sessions (00:21:32)

11. Technical and Product Training (00:23:44)

12. Building a Consistent Training Program (00:26:33)

13. Conclusion (00:30:23)