Forum highlight — Generative AI: What’s next for multifamily?

Multifamily Unpacked

This episode features a standout panel discussion from Forum 2025 on the role of generative AI in multifamily. You’ll hear from:

— Kelly Kutach, CMO, BH

— Ian Andrews, SVP of Innovation and Data Analytics, Avanti Residential

— Sarah Allwardt, Director of Marketing and Resident Experience, Kane Realty Corporation

Moderated by Cameron Skaff, Senior Director of AI and Client Strategy at Funnel, the conversation explores:

— Why immediacy and instant gratification are now baseline expectations for renters

— How conversational AI is lifting conversion rates—nearly 50% tour scheduling for AI-engaged leads at Kane

— Where AI shines as an operational copilot—and where human judgment still matters

— How Avanti is using AI to personalize agent training and scale resident services

— What it takes to create seamless, non-jarring experiences across touchpoints

If you're thinking about where to deploy AI in your organization and how to do it in a way that elevates your people, this is a must-listen.

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