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المحتوى المقدم من Jill Arena. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Jill Arena أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
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Episode 96: Trusted Advisors and Why Your Practice Needs Them

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المحتوى المقدم من Jill Arena. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Jill Arena أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.

Send us a text

Today, we’re diving into a topic that doesn’t always get the attention it deserves: trusted advisors and why your practice needs them. Running a medical practice isn’t just about seeing patients—it’s also about making smart business decisions. And sometimes, those decisions require expert advice. So, whether you’re just starting your practice or you’ve been in the game for years, having the right advisors by your side can be the difference between struggling to stay afloat and thriving. We talk about what trusted advisors do, why they’re essential, and how to build a team of advisors who truly understand the healthcare landscape.

At its core, a trusted advisor is someone who brings deep expertise and offers strategic guidance tailored to your specific needs. Unlike a vendor or a consultant who might just complete a task for you, a trusted advisor is more of a long-term partner. They help you anticipate challenges, seize opportunities, and avoid mistakes.
Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com

Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here:
https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at
https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven
https://www.communicationtwentyfourseven.com/

  continue reading

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iconمشاركة
 
Manage episode 441632279 series 3416678
المحتوى المقدم من Jill Arena. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Jill Arena أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.

Send us a text

Today, we’re diving into a topic that doesn’t always get the attention it deserves: trusted advisors and why your practice needs them. Running a medical practice isn’t just about seeing patients—it’s also about making smart business decisions. And sometimes, those decisions require expert advice. So, whether you’re just starting your practice or you’ve been in the game for years, having the right advisors by your side can be the difference between struggling to stay afloat and thriving. We talk about what trusted advisors do, why they’re essential, and how to build a team of advisors who truly understand the healthcare landscape.

At its core, a trusted advisor is someone who brings deep expertise and offers strategic guidance tailored to your specific needs. Unlike a vendor or a consultant who might just complete a task for you, a trusted advisor is more of a long-term partner. They help you anticipate challenges, seize opportunities, and avoid mistakes.
Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com

Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self
Join our Medical Money Matters Facebook Group here:
https://www.facebook.com/groups/3834886643404507/
Original Musical Score by: Craig Addy at
https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven
https://www.communicationtwentyfourseven.com/

  continue reading

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Send us a text Welcome to this episode of the Medical Money Matters podcast. I’m so glad you’re here, because today we’re diving into a topic that impacts every medical practice—whether you’re a solo provider or part of a large group. Patient retention. If you’ve ever wondered why patients leave, what it costs your practice when they do, or how to build a loyal following in a competitive market, you’re in the right place. Here’s the reality: healthcare has changed. Patients have changed. Today, patients treat their medical care much like any other commodity. They’ll switch providers at the slightest provocation—maybe a rude receptionist, a long wait time, or even just a slightly more convenient option down the street. And when they leave, the costs can be enormous—not just financially, but emotionally. A revolving door of patients can wear down your staff, damage your reputation, and even hurt the overall wellbeing of your team. But here’s the good news: it doesn’t have to be this way. You can build loyalty. You can create an environment where patients stay, not because they have to, but because they want to. And when you do, it benefits everyone—your patients, your team, and your practice. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
 
Send us a text Today, we're diving into a topic that’s transforming the way healthcare practices grow and thrive: the digital front door. In a world where convenience and technology reign supreme, staying ahead of the curve isn’t just about embracing change; it’s about survival. Patients today expect seamless, efficient interactions with their healthcare providers, and the costs of not keeping up with these expectations can be enormous—financially, reputationally, and even in terms of team morale. Let’s start by exploring the costs of falling behind. Imagine this: a patient tries to book an appointment with your clinic. They navigate a clunky website, struggle to find the right contact information, and after 15 minutes of frustration, they give up and move on to another provider who offers online scheduling. You’ve just lost a potential patient before they even stepped through the door. These kinds of inefficiencies add up, and over time, they can erode your practice’s bottom line. But it’s not just about money. Practices that rely on outdated processes often experience a cascade of negative consequences. Staff members become overwhelmed, trying to compensate for inefficient systems with manual workarounds. Morale dips, turnover increases, and the overall patient experience suffers. A disorganized practice leads to longer wait times, missed follow-ups, and dissatisfied patients who are quick to share their negative experiences online. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
 
Send us a text Today, we’re going to tackle an issue that’s been a thorn in the side of so many practice owners and administrators: hiring, and not only hiring, but hiring your dream team! Let me guess—you’ve said it before, maybe even this week: “It’s so hard to find good help these days.” It’s a sentiment we hear constantly, and one that can feel incredibly frustrating. Staffing challenges can lead to burnout, inefficiencies, and even affect patient care. But here’s the thing: What if we could shift that narrative? What if, instead of lamenting how difficult hiring is, we focused on building a high-performance dream team? Imagine a team that’s skilled, motivated, and aligned with your practice’s mission. A team that not only reduces your stress but elevates your practice’s reputation and makes your patients feel cared for in every interaction. That’s the goal we’re aiming for today. By the end of this episode, you’ll have a roadmap to take recruiting to the next level, overcome common obstacles, and start building a team that’s more than just functional—it’s exceptional. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
 
Send us a text Compensation isn’t just about money—it’s about value, recognition, and culture. It’s no wonder it’s one of the most emotionally charged topics in any medical group. Today’s topic is one that often stirs strong emotions: physician compensation. Designing an effective pay model is one of the most challenging tasks for any practice leader. Why? Because pay isn’t just a number on a paycheck—it’s deeply tied to how we view our contributions, our worth, and our role within the group. For administrators and CEOs, tinkering with compensation plans can feel like stepping into a minefield. It’s no exaggeration to say that changing pay structures is often a career-limiting move. The stakes are high, and missteps can alienate staff, create resentment, or even lead to turnover. Yet, despite the challenges, compensation is one of the most powerful tools a group has to align behavior with its goals, build a cohesive culture, and drive growth. In this episode, we’ll explore why compensation is such a sensitive issue, how leaders can thoughtfully approach changes, and what it means to design a plan that reflects your group’s culture and values. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
 
Send us a text Today, we’re exploring a topic that’s top-of-mind for many practice leaders: workforce optimization. Specifically, how can strategies like offshoring, artificial intelligence, and robotic process automation help you future-proof your workforce while driving down costs and increasing efficiency? Did you know that workforce costs account for nearly 60% of total expenses in most medical practices? What if there was a way to cut those costs while improving efficiency? Here’s the reality: in most medical practices, workforce costs account for the majority of expenses. Salaries, benefits, overtime—it all adds up fast. But what if there were ways to significantly reduce those costs while still delivering excellent care and support to your patients? That’s exactly what we’re going to explore today. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
 
Send us a text Today, we’re diving into one of the most transformative changes in healthcare: the shift to value-based care. It’s not just a buzzword—it’s a movement that’s reshaping how medical practices operate, get reimbursed, and deliver care. Picture this: a tale of two clinics in the SAME city. One is thriving under a value-based care model, consistently earning incentives and providing excellent patient outcomes. The other is stuck in the old fee-for-service world, struggling to maintain financial stability, with overworked staff and declining patient satisfaction and declining reimbursement. The difference? One embraced change; the other resisted it. The truth is, value-based care isn’t going away. It’s the future of healthcare, and failing to adapt doesn’t just cost money—it can harm your team, your reputation, and your long-term viability. Today, we’re going to explore why this shift is so important, the risks of ignoring it, and how practices of any size can successfully transition to a value-based model. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
 
Send us a text Today, we’re talking about a discipline that every practice needs but too few truly master—budgeting. Think of your budget as the GPS of your practice’s finances. Without it, you’re driving blind, hoping to reach your destination but constantly at risk of wrong turns, delays, or running out of gas altogether. A budget is more than numbers on a spreadsheet. It’s the roadmap for your practice, helping you prioritize resources, stay financially stable, and make smart, informed decisions. Let’s start by exploring why a budget is so critical and how it can guide your practice like a GPS guides your car. When you’re using a GPS, you know your destination, you know the best route to take, and, just as importantly, you’re warned when you veer off course. That’s what a budget does for your practice. It sets clear financial goals, outlines how to get there, and helps you course-correct when things don’t go as planned. One key tool for staying on track is a monthly financial review with your board or leadership team. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
 
Send us a text Join me for a fascinating conversation with Josie Van Scholten, Managing Partner of Valenta, a global company specializing in offshoring, AI and robotic process automation. Josie is a recovering practice administrator, and focuses on working with medical practices to future proof their workforce. She and I discuss how offshoring works, how best to partner with companies like Valenta, and what opportunities there are for medical practices with offshoring. We also touch on technology use of AI and RPA for medical practices to assist with shoring up the workforce given the ongoing shortages of talented medical support staff. Josie can be found on LinkedIn at: https://www.linkedin.com/in/josie-van-scholten-420650139/ and Valenta can be found here: https://www.linkedin.com/company/valenta/ Josie can be reached via email at: josie.vanscholten@valenta.io Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
 
Send us a text Today’s topic is one I know will resonate with many of you: the paradox of needing to spend money to make money. It’s a concept that’s often discussed in the business world, but it can feel especially challenging in the context of a medical practice. Why? Because for most physicians, business training wasn’t a part of the curriculum in medical school. And yet, you’re expected to make significant financial decisions that could affect not only the practice’s bottom line but also patient care and team morale. So, how do you navigate this? How do you decide when to spend, how much to spend, and whether an investment is truly worth it? Today, we’ll break that down. We’ll explore some critical financial tools, such as break-even analysis and return on investment calculations, discuss the costs of capital, and walk through a real-world case study of an OB/GYN group making a big purchase decision. By the end of this episode, I hope you’ll feel more confident about approaching these decisions in your own practice. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
 
Send us a text In this episode, we’re tackling an issue that every medical group, big or small, has faced: managing competing priorities while staying true to your strategic plan. This topic hits home for so many of us because the very nature of healthcare—fast-paced, dynamic, and unpredictable—makes it difficult to juggle everything effectively. But what happens when you’re also trying to stay aligned with a strategic vision? For medical groups, managing competing priorities can be especially challenging because we’re not just dealing with external pressures, but also the internal dynamics of physician leadership teams. Every leader comes with their own perspectives, ideas, and passion projects. And often, each person feels like their idea is the one that deserves time, attention, and resources. This makes sense—physicians are problem-solvers by nature. They see an issue and want to fix it. But when every idea feels urgent, and every project is deemed critical, how do you decide what truly deserves a place on the agenda? We’ll explore how to keep your strategic plan alive and actionable, manage new priorities as they arise, and create an organizational culture that prioritizes focus without stifling innovation. By the end of this episode, you’ll have tools to manage competing priorities without derailing your strategic plan—or your leadership team. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
 
Send us a text Welcome back to Medical Money Matters ! It’s hard to believe we’ve reached the end of our second season. What a journey this has been, and as we head into this season of thanks-giving, I want to take a moment to reflect on many things that have carried us through these first two years of episodes. First and foremost, thank you to you, our listeners. Your loyalty, support, and enthusiasm have been nothing short of incredible. It’s because of you that this podcast exists and thrives. Every time you tune in, share an episode, or tell a colleague about us, you help spread the knowledge and insights we work so hard to deliver. Knowing that these conversations are making a difference in the way you run and lead your practices is beyond rewarding. It’s inspiring to hear your stories—how an idea from a guest resonated with you, how a tip we shared helped improve efficiency, or how the discussions here encouraged you to rethink an approach. Your engagement and feedback fuel this podcast and remind us why we love producing it. Thank you for sharing your journeys with us. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
 
Send us a text Today, we’re diving into a critical topic that’s only becoming more urgent as cyber threats grow: Is Your Cyber Incident Response Plan Up to Snuff? Now, if you’re a physician running or managing a practice, you might think cybersecurity isn’t something you need to worry about daily. Think back to March of 2024, which saw the Change Healthcare Cyberattack. You may be thinking, “Change is a large organization, and I don’t have to worry as much as they do.” But in today’s environment, all healthcare practices are prime targets for cyberattacks, and a lack of preparation can have devastating consequences. In fact, according to recent studies, the healthcare sector has one of the highest rates of cyberattacks among all industries, with massive financial and reputational impacts following even a single breach. So today, we’re going to cover the essentials of creating a solid Cyber Incident Response Plan—or CIRP for short—and why every practice, from small solo operations to large multi-physician groups, needs a plan in place. We’ll talk about the unique vulnerabilities that come with running a healthcare practice, especially as it grows, and the serious fallout that can follow a cyber incident. I’ll also offer some guidance on building a strong cybersecurity policy and show you how to protect your practice, your patients, and ultimately, your reputation. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
 
Send us a text Today, we're diving into a topic that might be affecting your practice more than you realize: Is Your Office Manager Living the Peter Principle? Now, you might be wondering—what is the Peter Principle? And how could it apply to my medical practice? Let’s break it down. The Peter Principle is a concept first described by Dr. Laurence J. Peter in his 1969 book, The Peter Principle: Why Things Always Go Wrong . It states that employees in a hierarchy tend to rise to their "level of incompetence." In other words, they get promoted based on their performance in their current role until they reach a position where they’re no longer effective. In the context of a medical practice, this principle can have significant repercussions. Picture your Office Manager, someone who has been with your practice for years. They’ve handled scheduling, billing, and HR—wearing multiple hats as your practice grew from just a couple of physicians to a bustling team. But as the demands increased, their skill set may not have evolved as quickly. Suddenly, they’re managing tasks beyond their capabilities, struggling with strategic planning, advanced budgeting, or navigating complex regulations. That's the Peter Principle at play. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
 
Send us a text Today’s topic is one that can be hard to think about but is crucial for anyone managing a practice: embezzlement. We’re calling today’s episode “Meet the Four Embezzlers Lurking in Plain Sight: A Guide for Savvy Physicians.” Why focus on this? Well, physician practices have unique vulnerabilities that make them especially appealing targets for embezzlers, and the impact of financial theft goes far beyond just the dollars lost. Imagine this: a small family medicine practice, tight-knit team, trusted office manager who’s been with the clinic for years. But behind the scenes, small amounts of money are disappearing month by month. Sometimes, it’s cash payments that never make it to the deposit, or maybe the credit card bills include strange charges that no one noticed—until it’s too late. By the time the theft is discovered, thousands of dollars are gone, patient trust is damaged, and morale among staff hits rock bottom. For more than 82% of practices, unfortunately, this story isn’t hypothetical. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
 
Send us a text Today we're thrilled to bring you a very special episode. This marks our 100th episode! Yes, we’ve hit a milestone, and I just want to take a moment to thank all of you, our loyal listeners, for tuning in, sharing feedback, and helping us grow this incredible community of healthcare professionals and administrators. It’s been an amazing journey, filled with insightful conversations and plenty of learning along the way. And on that note, given that we’re here in our 100th episode, we are drawing some timeless wisdom from Benjamin Franklin. You’ve probably heard the old saying, “An ounce of prevention is worth a pound of cure.” That quote is attributed to him, and it holds as much relevance today as it did back then—especially when it comes to running a successful medical group. Now, while Franklin may have been talking about fire prevention, the message is clear: It’s always better—and often more cost-effective—to prevent problems before they arise rather than scrambling to fix them after the fact. And that’s what we’re going to explore today—how proactive, preventive strategies can protect your practice, improve patient outcomes, and ultimately save you money and stress in the long run. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop! Visit Jill’s company, Health e Practices’ website: https://healtheps.com/ Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/…
 
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