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Episode 88: The Retail Remedy: Boost Revenue and Patient Satisfaction
Manage episode 431466830 series 3416678
المحتوى المقدم من Jill Arena. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Jill Arena أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Today we’re diving into a topic that’s sparking a lot of conversation in the healthcare community: the incorporation of retail components into outpatient clinics. We'll explore the traditional views that often see retail as "tacky," the benefits of adding retail services, and the opportunity costs of not setting them up. Let’s get started!
To begin, let’s take a look at the traditional perspective on retail within clinic settings. Historically, many physicians have been wary of incorporating retail elements into their practices. The idea that retail is "tacky" has deep roots. Traditionally, the medical profession has emphasized a strict focus on patient care, viewing any commercial activity as potentially undermining the sanctity and trust inherent in the physician-patient relationship. This view is rooted in the belief that medicine should remain pure and untainted by commercial interests.
Many physicians worry that introducing retail components might detract from their professional image. They fear that commercializing their practice could make it seem like profit is being prioritized over patient care. There’s also the concern that retail might undermine patient trust—patients might question whether recommendations are truly in their best interest or simply a sales pitch.
These traditional views can significantly impact clinic operations. By shunning retail, clinics limit their revenue streams and miss out on opportunities to enhance patient convenience and comprehensive care. In a competitive healthcare market, this hesitation can lead to stagnation and an inability to fully meet evolving patient expectations.
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Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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