Episode 59: How to Lose a Customer in 5 Easy Ways

Lemons and Pineapples

Client retention is shockingly easy, it's also spectacularly easy to shed clients like my dogs shed hair with some simple wrong moves.
I got married last week and I had first hand experience of being on the receiving end of crap customer service. Frustration aside, it was a brilliant learning for me as a small business owner and because sharing is caring, I spill all in this episode.
This episode was recorded before the wedding, so to give you an update; the wedding was lovely, but the less than lovely communication did continue.....
I don't think my experience is unique and I'd love to hear your wedding stories (good and bad) so please hop over to Instagram @emmaobriencoach and pop me a DM to share.

If you've got big goals, but you're a gold-medal winning procrastinator and you're totally stuck as a result, I invite you to book a complimentary strategy call with me here.
We'll uncover what's holding you back from the goals you want to achieve and you'll leave the call with actionable steps to get you moving in the right direction.
For the tea on me, how I work, who I coach and the packages I offer, please visit my website - www.emmaobriencoach.com
You can also connect with me on Instagram @emmaobriencoach where I share an abundance of tools, strategies and brilliant content, you might also see the occasional dog.