Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
المحتوى المقدم من Tanveer Naseer. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Tanveer Naseer أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
Player FM - تطبيق بودكاست
انتقل إلى وضع عدم الاتصال باستخدام تطبيق Player FM !
انتقل إلى وضع عدم الاتصال باستخدام تطبيق Player FM !
Steve Curtin | Creating Purpose At Work Through Revelation Conversation
MP3•منزل الحلقة
Manage episode 343197500 series 1430956
المحتوى المقدم من Tanveer Naseer. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Tanveer Naseer أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
No matter which industry your organization operates it, there’s a pretty high chance that you’re grappling with how to motivate and engage your employees in the daily work they do. This challenge has manifested itself in various ways – from the Great Resignation to more recently the notion of quiet quitting.Regardless of what we choose to call it, the underlying problem is the same – people don’t feel a strong connection to the work they do, and consequently are not as invested as leaders want them to be.But research done before the pandemic has revealed what’s needed – people need to do purpose-led work if they are to genuinely care about the vision or long-term goals of the organization. Invariably, this leads to the question of how can leaders create purpose-led work for all their employees? Well, my guest for this episode of my podcast, “Leadership Biz Cafe” has the answer and it all comes down to the conversations you’re having with your employees.Steve Curtin is an expert on customer service management and leadership. After a 20-year career at Marriott International working in operations, human resources, sales and marketing, Steve launched his own consulting company to help organizations improve their customer service operations.He’s the author of two books, Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary and The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose, which is the focus of my conversation with Steve.Over the course of this episode, you’ll learn:The common misunderstanding leaders have about purpose at work that impedes their ability to create opportunities for their employees to do meaningful work.Four questions leaders need to ask to help identify what their employee’s work purpose is and how it ties to their everyday responsibilities.What is the Revelation Conversation and how can it help address issues like quiet quitting and the Great Resignation.How leaders can make purpose-led work less fuzzy and more quantifiable to track how it impacts achieving business objectives.If you enjoy this episode, please do take a moment to rate and review my podcast on your favourite streaming platform to help support the podcast.https://open.spotify.com/episode/1tKQpSXrWWEJgMhyIMawBmNoteworthy links:Buy Steve’s book “The Revelation Conversation” on Amazon*Visit Steve’s website: stevecurtin.comWatch my TED talk “Forget Passion - Purpose is the Real Spice of Life”*sponsored link that helps to support this podcast. As an Amazon Associate I earn from qualifying purchases.
…
continue reading
Hosted on Acast. See acast.com/privacy for more information.
163 حلقات
MP3•منزل الحلقة
Manage episode 343197500 series 1430956
المحتوى المقدم من Tanveer Naseer. يتم تحميل جميع محتويات البودكاست بما في ذلك الحلقات والرسومات وأوصاف البودكاست وتقديمها مباشرة بواسطة Tanveer Naseer أو شريك منصة البودكاست الخاص بهم. إذا كنت تعتقد أن شخصًا ما يستخدم عملك المحمي بحقوق الطبع والنشر دون إذنك، فيمكنك اتباع العملية الموضحة هنا https://ar.player.fm/legal.
No matter which industry your organization operates it, there’s a pretty high chance that you’re grappling with how to motivate and engage your employees in the daily work they do. This challenge has manifested itself in various ways – from the Great Resignation to more recently the notion of quiet quitting.Regardless of what we choose to call it, the underlying problem is the same – people don’t feel a strong connection to the work they do, and consequently are not as invested as leaders want them to be.But research done before the pandemic has revealed what’s needed – people need to do purpose-led work if they are to genuinely care about the vision or long-term goals of the organization. Invariably, this leads to the question of how can leaders create purpose-led work for all their employees? Well, my guest for this episode of my podcast, “Leadership Biz Cafe” has the answer and it all comes down to the conversations you’re having with your employees.Steve Curtin is an expert on customer service management and leadership. After a 20-year career at Marriott International working in operations, human resources, sales and marketing, Steve launched his own consulting company to help organizations improve their customer service operations.He’s the author of two books, Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary and The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose, which is the focus of my conversation with Steve.Over the course of this episode, you’ll learn:The common misunderstanding leaders have about purpose at work that impedes their ability to create opportunities for their employees to do meaningful work.Four questions leaders need to ask to help identify what their employee’s work purpose is and how it ties to their everyday responsibilities.What is the Revelation Conversation and how can it help address issues like quiet quitting and the Great Resignation.How leaders can make purpose-led work less fuzzy and more quantifiable to track how it impacts achieving business objectives.If you enjoy this episode, please do take a moment to rate and review my podcast on your favourite streaming platform to help support the podcast.https://open.spotify.com/episode/1tKQpSXrWWEJgMhyIMawBmNoteworthy links:Buy Steve’s book “The Revelation Conversation” on Amazon*Visit Steve’s website: stevecurtin.comWatch my TED talk “Forget Passion - Purpose is the Real Spice of Life”*sponsored link that helps to support this podcast. As an Amazon Associate I earn from qualifying purchases.
…
continue reading
Hosted on Acast. See acast.com/privacy for more information.
163 حلقات
Усі епізоди
×مرحبًا بك في مشغل أف ام!
يقوم برنامج مشغل أف أم بمسح الويب للحصول على بودكاست عالية الجودة لتستمتع بها الآن. إنه أفضل تطبيق بودكاست ويعمل على أجهزة اندرويد والأيفون والويب. قم بالتسجيل لمزامنة الاشتراكات عبر الأجهزة.