From Collectors to Community: How Upper Deck Is Driving Fan Engagement

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Loyalty360 recently spoke with Paul Nguyen, Senior Marketing Manager at Upper Deck, a leading brand in the trading card and memorabilia industry. Paul shared valuable insights into Upper Deck’s approach to customer loyalty, particularly through their innovative My MVP 2024 promotion. This program highlights the importance of fan engagement and community-building, two key pillars for loyalty program professionals.
By involving dedicated hockey fans in a contest that celebrates their contributions to the sport and community, Upper Deck not only strengthens its brand loyalty but also drives deeper connections with customers. As Upper Deck continues to evolve its marketing and customer engagement strategies, the My MVP promotion serves as a prime example of how brands can leverage unique, fan-focused campaigns to enhance customer loyalty.

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1. From Collectors to Community: How Upper Deck Is Driving Fan Engagement (00:00:00)

2. Enhancing Fan Engagement Through Promotions (00:00:02)

3. Building Community With Engaging Fan Programs (00:05:10)

4. Embracing Fan Stories for Marketing (00:11:35)