#389: Giant Food: Enhancing the Customer Experience by Leveraging a Powerful Digital Loyalty Program and Prioritizing Personalization

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Driving customer loyalty can be a difficult task in the best economic times. As the year moves forward, economic headwinds are impacting a significant number of customers in varied ways.

One of the industries most impacted is grocery, as customers continue to look for value. Many grocers seek to increase their assortment of private label and store brands to bring that value to customers while strengthening the bottom line. There are challenges and opportunities in doing so—navigating changes, educating customers, and working with consumer packaged goods (CPG) companies.

These challenges are being deftly handled by Ryan Draude, Head of Omnichannel Loyalty at Giant Food. The award-winning Giant Flexible Rewards® program was configured by Draude, and he continues to administrate it. In this interview with Loyalty360, Draude shares what he is seeing within the grocery industry.
Watch the full interview here.
Read the feature on Loyalty360 here.

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1. #389: Giant Food: Enhancing the Customer Experience by Leveraging a Powerful Digital Loyalty Program and Prioritizing Personalization (00:00:00)

2. Driving Customer Loyalty Through Loyalty Programs (00:00:02)

3. Creating Customer Loyalty Through Personalized Engagement (00:12:15)

4. Personalized Marketing and Loyalty Fraud (00:18:44)

5. Enhancing Customer Loyalty Programs Through Analysis (00:23:18)