What Makes Employees Actually Participate in Continuous Improvement Programs?

KaiNexus: Continuous Improvement, Leadership, and More

In this episode, Mark Graban reads a recent KaiNexus blog post by Danielle Yoon: “What Makes Employees Actually Participate in Continuous Improvement Programs?”

Here is the blog post

Employee participation is the heartbeat of any Lean or continuous improvement effort. Without it, even the best strategies stall. Drawing on research by Dr. Shweta Chopra and Jayaruwani Fernando—conducted inside a healthcare organization using the KaiNexus platform—this episode explores what really motivates people to engage with suggestion systems and improvement programs.

You’ll learn why performance expectancy (believing the system helps me do my job better) and social influence (seeing peers and leaders participate) are far more powerful drivers of engagement than system usability or resources alone. The findings highlight the importance of feedback loops, visible success stories, and leadership behaviors that create a culture where employees feel heard and valued.

Whether you’re leading a Lean transformation, managing a suggestion system, or simply striving to boost engagement in your organization, this research-backed discussion offers practical guidance on how to build momentum and make continuous improvement sustainable.