The Vault - How CS Operations can Help Scale

Gain Grow Retain

This week GGR dusts off another gem from the past, this one from December 4, 2019.

A strong CS Ops team can make a huge difference within an organization and be a force multiplier for the entire CS team. Jennifer Kirkland (formerly VP of CS Ops and Professional Services at Conversica, currently Executive VP of Client Success at Axero) joins Jeff and Jay to talk about how Jennifer used her account and product management experience to create a process that made a difference and helped the CS team build effective 1:many processes.

How are you using your CS Ops team to increase your team's efficiency and effectiveness?

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