Scaled CS with Enterprise

Gain Grow Retain

This week, Jon Johnson, Principle Customer Success Manager at UserTesting joined Gain Grow Retain to talk about how to scale in an enterprise environment.

Building trust and showing value is a foundational part of the process but segmentation becomes the key to success.

• Create buckets to segment
• Get specific
• Simplify

Scale can help you identify the right conversation with the right person at the right time.

Connect with Jon

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