Building Predictability Into Your CS Organization

Gain Grow Retain

Rod Cherkas, CEO and founder of HelloCCO, joins Jeff Bruensbach this week to talk about creating predictability and stability through consistence processes, which come from building consistent skills.

In order to make this happen, CCOs (or those who aspire to become one) should focus on:

• Building cross-functional relationships
• Communicating effectively
• Segmenting customers and building plans for each segment
• Use 1:many processes for repetive CSM work
• Help stakeholders learn customer experience

Connect with Rod here

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